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Tech Stories (past 2 days)
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1.
That was easy...
Problem: User called & I asked for her extension. She did not know. She hung up.
Resolution: User hung up.
Easiest.Ticket.Ever[By: skippytpodar
/ 2012-02-03 ]
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No dead air tickets are the easiest -DarkRookie
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2.
Now you've done it!
Change requests are submitted 'x' days in advance or special circumstances must be explained for 'short forcast' changes. Copying a successfully built change request is a favorite process. A colleague of mine created a standard forcast change request from a 'short forcast' one but forgot to remove the 'special circumstances' text. The change was returned to have that corrected. But then, of course, it was within the 'short forcast' time frame so the text had to be re-added![By: TieDyedDinosaur / 2012-02-03]
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3.
Work Dumber, AND Harder
I once went to talk to the president of the company I worked for, because he kept insisting he had an open-door policy. My entire department (6 people) had been replaced; I was one of the new people. The department used to have a good reputation internationally. Used to. We were trying to catch up on huge backlog with about 1000 pre-transplant patients.* Nursing staff was increased 50% from 2 to 3. Support staff? Nothing. We were told we would not be allowed any more staff until after we had caught up.
So I went to Mr. Dr. president and told him this (no help until we caught up). I pointed out that if each of us could do, for instance, 1.1 person's worth of work each day, then we wouldn't NEED any help after getting caught up. He agreed.
Okay.
Thanks.
Just checking my logic there.
*SIGH*
Eventually, they made horrible decisions that ended up with enormous financial costs, and restructured the company. I was restructured out. Eventually, yes, the did have SEVEN people in the department. Just like I said was needed.
Why don't people listen? Don't they know I'm right?
(*Footnote: Actually, several patients had died, unbeknownst to us. Do they still count?)[By: FuzzyElf / 2012-02-03]
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