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1. Common sense is not so common...
So buddy calls me, wanting to know what's happening with his trouble ticket. One of his accounts is refusing to let him log in. I check the ticket, and it's closed. The reason? Apparently the client emailed us saying it was resolved. "No, no," he says. "I wasn't saying it was resolved. I was saying it's likely the same issue as [other system] is having." His email, which I am only editing to remove the program name, read as follows: "Thanks for getting my system up. It was likely the same problem [other program] was having." That's the email in total. What thinking person would NOT think this is the client informing us that his issue is resolved?
[By: Waish / 2014-04-16]
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Comments

  • Common sense, now so rare its officially a super power. -ApolloSZ
  • Offsite Link -madonnac

  • 2. Want me to wipe your butt too?
    Today, we got off to a busy start on the shift, and e-mails & phone calls came flying on. Everyone had dealt with both... everyone except the FNG of course. He was too busy talking to his wife, and the only reason I know that is because I'm the one who transferred his wife to him.

    So finally, I got a little fed up and openly asked who was going to take the e-mail that just came in and make a ticket out of it, to see if he was even paying attention. After waiting for several minutes, the FNG finally responded, asking where he should send it, and which ticketing system he should use, when if he had looked scarcely five minutes earlier for an almost identical email that came in from the same person, and my response/how I did it, all his questions would have been answered, but no, he spent more time talking to his wife, then asking me how to do his job, after claiming he was having trouble staying awake and needed her to come into work to keep him awake, when he refuses to sign the telework stuff so he could actually stay home several days and not drive in, thus avoiding the need for her to come in and violate security policy...
    [By: skippytpodar / 2014-04-16 ]
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    Comments

  • why is he not fired. Like not doing it properly is one thing but he's not doing it at all. -Icelator
  • I think I mentioned it before, but to dislodge a person from a gubmint job almost requires an act of congress... or the employment equivalent of a tectical nuke. Doesn't matter if they have stacks of paperwork showing how much he sucks as an employee, if he just does the absolute, drop dead, bare minimum to get by, then they can't fire him. So unless he does something brazenly illegal, then we're stuck with him unless he moves to greener pastures (we can only hope). -skippytpodar
  • Unfortunately, I know this situation all too well. A GS-14 in our location has been laterally transferred out of /two/ different supervisory positions due to what I'll politely call cluelessness, and is now sitting in what is effectively a "do-nothing" position until they quit or retire. Close to four years and counting, now. -Grue
  • I've seen that as well in several places, Grue. The FNG is a GS-11, and yet I've seen GS-5's and GS-7's do FAR more work than he has & of better quality, and have all consistently been quicker studies and with better retention of information. And it's like that addage... the only thing harder than getting hired by the gubmint is getting fired by the gubmint... -skippytpodar
  • Time to take up a collection to help him have an "accident"? -Stryker One
  • you mentioned something about violating security policy, is that not illegal? I've seen a GS get canned for security related problems. -jwinc7
  • Thus far nothing came of the incident where he tried to bypass a denial of medication that I know of, and as far as his consulting site on his work e-mail signature, that was since removed, and I doubt he did so very happily... -skippytpodar

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