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Tech Stories Archives - May 2002
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1.
Adobe Acrobatics
Yesterday I had a customer who told me that she was trying to download Adobe Acrobat onto a floppy disk. When I told her that it was too big for a floppy, she said, "Well, I sent my husband to Staples to get a 9MB floppy disk. They didn't have any in the store, so they had to special order one [it turned out that it was a 120MB disk] that I just got delivered to me. But I put it in the drive, and it just won't work." Ultimately it turned out that reason she was going to all this trouble was because someone had told her that if she downloaded things to her floppy drive, she could avoid computer viruses. I talked to her about using antivirus software and the C: drive.2002-05-01[By: thusnelda / 2002-05-01]
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Tell her to buy a Zip drive and call me :) -DoomHammer5000
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2.
A WTF bigtime story
I have been in PC support for 6 years now and I have gotten all the calls, CD-ROM mistaken for cupholder, monitor mistaken for PC, woman afraid to touch the mouse thinking it was a real mouse, so on and so on. But this call was the strangest one of all. Caller with a PS/2 8525 wanted to know if there was a cable or device to connect the hard drive directly to the monitor. I told him yeah, its the motherboard. No, he wanted something to bypass the motherboard and all the other stuff in the computer and just have the hard drive connected to the monitor. I told him no, there is no such device, he said 'Are you sure?' in a condesending tone, thinking since I am a female I don't know S**T about computers. Again I said there is no such thing out there, in order for the hard drive and the monitor to work, you need systemboard, power supply, memory, video card, etc. He did not believe me, said he wanted to hear from someone else who knows more about PCs than me. (Alright, a$$hole, you will get your F**K'n goddamn answer) I put him on hold, went to my supervisor and ask him that question. He said 'WHAT!!! HELL NO!!! IS HE ON CRACK?!' I thanked him and went back to my caller and told him (not the same answer I got from my supervisor but would have loved to say it) the only way a hard drive will connect to a monitor is with a system board, power supply, memory, video card, etc. Caller was not very happy and said I was not helpful at all. Well, F**KING EXCUSE ME!! WHAT THE HELL DO YOU DO TO MAKE YOU THINK LIKE THAT! He probably lived with his mother and never got laid in his 30-40 years of living.2002-05-01[By: ab1normalh / 2002-05-01]
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You seem to have issues. j/k I know there are folks out there who think that women don't know jack about computers, cars, or whatever... Just like some folks think that every guy knows how to fix a car, computer or whatever. Cripes people never get the clue. If they would listen to someone who has been trained and has experience when they ask the dumbest questions. -WarTyger
But surely this wasn't your first call from someone who talked down to you for being female. I learned long ago not to let those people bother me. Just think of them as being old, archaic, and will soon be extinct (hopefully). Either that or imagine them in great physical pain. -Myhrr
Wow! They dropped a network and phone jack into the kitchen for you? ;-) -rootMonk
Sounds like somebody needed a beating... -blackbird1
oh i hate those calls, they just make me want to go off on them! -purpledaisy
Hello. Yes, I would like to hook my wheels directly to my gastank. I dont need the axles or the engine or tranmission or anything. Just weld the gastank to the wheels. -Brf
Oh brother, I cant believe this guy. What is wrong with people? There are alot of women who know about computers, it's really a shame more of them dont work in Technical Support!! I guess they cant deal with this type of closed minded jackass. -firebird2k2
firebird2k2-actually, where i work i'm the only guy in the entire row. unfortunately, i'm also engaged. -omegawolf
What is it with (L)users who think that if you're not a white male, you cannot POSSIBLY know anything about computers? Retards!!! -hkypipe
Okay, so now you have to wonder a) why he thought he could go from HD to monitor, and b) why he WANTS to go from HD to monitor. First thing that comes to mind on why he'd wanna go from media to monitor: doesn't want his porno to be blocked or recorded to history by his computer. :) -Mushroom
I'm thinking maybe he was thinking of something along the lines of I-MAC... I mean, it does just look like a monitor. And w/ his lack of knowledge he most likely was unaware that there are actually other parts shoved into an imac. -DaSwish
Oh yeah, either that or you could tell him to get some duct tape and just tape his hard drive to the monitor.. "See? Now they're connected!" -DaSwish
they guy was on crack, and about femail techies, i wish their where a hell of alot more out there, all the ones i know are taken.. :( -Lordpryo
Wait, going from hd to monitor will bypass mem/cpu/etc. Therefore he wouldn't have anything to process the data to make a gui on his screen, just a bunch of 1s and 0s. Now I for one find that impossible to read ...unless he's one of those "special" UBER LUSERS! FEAR HIM! :) -paul
I think that most men are intimidated by the thought of a woman tech. We need to see things from thier point of view, and as soon as I can stick my head up my own ass, I'll tell you what that view is. -persephone
Maybe his concept of what a 'hard drive' is is wrong. There are a heck of a lot of people that think the monitor is the 'computer' and the computer is the 'hard drive' or 'modem' or 'power supply', ect. -SparcMan
The root of the problem was probably based on the fact that
A) He thinks he understands computers entirely
B) It is more difficult to accept what the person is telling you than to just stick with your original theory and act like you've been mistreated. -Videshi
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3.
You're where?
Me: Is your computer turned on? EU: Yes ME: Are you on the desktop? EU: No, I'm in the grass ME: Uhh... (meaning he can see the XP desktop wallpaper).2002-05-01[By: Alec Brandon / 2002-05-01]
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Aah... I'd like to try that sometime. Computing in the grass, that is. -Veinor
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4.
I hate IBM
My company outsources desktop and business application (lotus notes, etc) support to IBM, i handle all the commercial applications that are created in house. The security for these are handled by a system controlled by the IBM guys. They use scripts to troubleshoot everything. I spent 15 minutes with them going through their script before they would just unlock the user I was dealing with. It drives me up the wall, they never deviate from the script. They are such a bunch of robots. Not to mention that if you even mention the name of one of the applications I support they will transfer a customer over to me even though it is a security issue that only they can handle. Because the script says so. What a bunch of morons.2002-05-01[By: ewspy87 / 2002-05-01]
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Yes, I hate scripts too. I am more into fixing their problem than going thru a useless schpeel that make the call longer but I am hassled for not following the script. And the ones who enforce these scripts don't take calls!! If they took some of these calls, they would toss it out immediately. -ab1normalh
Similarly, I think we all work with people that if they hear certain keywords they transfer the call or say whatever is unsupported. Ex: EU wants to get the mail server names, and their client is Netscape. Dickhead tech tells them to call Netscape. Ex: EU needs DNS's to get Linux to connect. Dickhead tech says the OS is unsupported. Ex: Cable customer can't browse. Dickhead tech transfers call to cable provider his company gets connectivity through without ever asking whether there's synch. -Mushroom
DON'T get started on scripts. That's what this whole FTR thing in Hell at St.Ream is all about. We talk, they don't listen, we get dinged for doing the right thing instead of going by the book, we get canned, St.Ream loses Hell contract, jobs go bye-bye, SolHecKtron gets their way. The dominoes are tumbling, and we know what happens when the first one falls. Meanwhile, the ones that know how to mouth the tripe get the contracts, and make Hell look bad. Maybe Hell goes down the tube with M$. (HAH! I wish. That'd teach the bean-counters a lesson. NOT!) -MadJack
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5.
Fire = bad
Middle aged man brings in his computer to me. "It keeps shutting off after a couple hours of being on." "Ok," I reply and begin to hook up the machine to test it out. I hit the magical power switch and watch as the magic inside the box does absolutely nothing. "Hmm," I think to myself as I begin to fiddle with the power supply switch and the power button again. After about 10 seconds of fiddling, I reach for the power cord to make sure it's firmly in place when, !!!!****SNAP****!!!!. What sounded like the explosion of a transistor and a huge incadescent ball of bright white fire shoots out of the exhaust fan and engulfs the majority of my left hand. I lept back, hit the table behind me, and screamed "SH*T!" right in front of the customer. I stood dumbfounded for a moment, partly laughing cause I swore loudly in front of customer, and frightened cause I almost scorched my hand. There was also a disgusting burnt silicon taste in my mouth after the boom. Turns out the blast shorted the mobo also, because a new power supply did absolutely nothing when power was pressed. I didn't look into it further for risk of setting myself ablaze. Told the guy to throw the machine away and but a new one.2002-05-01[By: paul / 2002-05-01]
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Talk about an overheat! -MadJack
What, he didn't demand a replacement because "YOU broke it!"? -kman52000
I once burnt out a power supply. Fortunately it didn't fry anything, just shut off and smelled like burning. Ever try running 2 optical drives, 2 hard drives, 1.8 gig P4, raid controller, GeForce 3, Hercules Gametheater sound card, and everything else with just a 300 Watt, supposedly P4 compatible, supply? I'll never use anything less than 350 again. -Burzmalli
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6.
Truth IS stranger than fiction....
Last call of the day. Took forever because I kept putting her on hold. Couldn't BELIEVE what she was telling me. What you're about to read is true, and those of you who do HP printer support for HP will be able to confirm this. By the way: if the HP tech I talked to is also one of us, (and I forgot your real name already) speak up. Okay. The curtain opens on me, sitting at my desk. Cue the phone. "Thank you for calling......" yada, yada, spiel, verify. Okay. Customer's talking, I'm reading the case file. Customer can't answer her phone, her fax machine is answering on the first ring. Customer just spoke with hw, they sent her to us. Log only says "Fax machine is answering telephone on first ring. Ref'd to sw." Presumably, the hw tech thought the problem was fax sw, PhoneTools or WINXP. Logical, but could have used a LITTLE more investigation. (Continued)....2002-05-01[By: MadJack / 2002-05-01]
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7.
Truth is stranger than fiction, part 2..
Okay. "Maam, what fax sw are you using?" "The sw that came with my HP." OOOOOHHHkay. Something's not right. "Your HP?" "The HP I bought with my D***". Uh, oh. Printer problems. Bad, bad hardware. (NOT! You HP folks can guess what's coming. Bear in mind, OEMs aren't supposed to support printers, so I have no idea that what she's about to tell me is God's honest truth." I'm thinking "Why are we even helping her with an HP fax machine? Wait, we don't sell fax machines." Okay. "Ma'am, what model of HP are we talking about here? "An Officejet PSC-950". Multi-function, fax capability. Must be the modem. "What sw are you using for faxing, ma'am?" "I'm not using sw, the HP's hooked to the phone jack in the wall. HP said it would answer on the first ring, and I need to set up distinctive ring service, and i should talk to you people about setting up my modem." WTF?2002-05-01[By: MadJack / 2002-05-01]
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8.
Truth IS stranger than fiction pt 3...
WTF? "Your HP is hooked directly into the wall phone outlet?" "Yes, HP told me I should. That didn't sound right to me." Okay, maybe we can do something. Simple reconfig. Hw won't do it, HP's telling her what???!!?? OS support might, she's using Win2k. However, she's already talked to THREE HP techs and three of us in Hell, including me. Something OBVIOUS being overlooked. Start with the obvious. "Okay, ma'am. Obviously, your modem's not going to call out if your SYSTEM is slaved (so to speak) to your PERIPHERAL. How is the system hooked to the printer?" "???" Customer not even sure how it's hooked up. "I'm not sure, I'm new at this." Cue Daffy! AAAAAAAHHHH! Okay, get a grip. 2002-05-01[By: MadJack / 2002-05-01]
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9.
Truth IS stranger than fiction pt 4....
Okay, folks, I know the story's long, but follow along.
"Okay, ma'm, how is your printer wired to your computer?" "There's a phone wire running between the printer and the tower, and a USB cable running in between." WTF? Data AND phone lines between CPU and printer, and phone line OUT from MFD to the wall? Who thought THIS up? I couldn't believe someone supposed to be an experienced technician thought that the fax should come before the computer. Cart before the horse and.... Well, she's talked with six people, all of them telling her the opposite. Time to go to the horse's mouth. Hello, HP? 2002-05-01[By: MadJack / 2002-05-01]
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10.
Truth IS stranger than fiction (end)...
"Thank you for calling ** ******* support, how can I help you? " "Hi, I'm **** calling from **** technical support, I've got a customer with a problem on one of your printers... yada,yada, etc. Get to the point. "She's having a problem getting her printer to work, and she's being told to hook the MFD directly into the wall and 'slave' the cpu to it to comm out. When we hook it up standard printer config, it reports 'improper parameter.' Can you help me out here?" "Sure, the OJ-PSC950 is DESIGNED to front-end for the modem." "That's new on me, and we've never had customers ask us about something like this before. (Forgot to mention that no one working for **** at St.Ream had heard of this, either. Not a documented issue. Of course not, it's not an issue!) "This is the way it's supposed to be?" "Yep. Just tell her to set up distinctive ring with her Telco, and she'll be all set." OOOOOOOkay. Back to customer. "Believe it or not, this is CORRECT. According to HP, you just need..." "That's what they told me." An hour down the drain, all because somebody thought it was a good idea to put the MFD before the CPU in the food chain. Gotta admit, it's a interesting idea. 2002-05-01[By: MadJack / 2002-05-01]
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And for all my fellow ST.Ream techs in Hell, "IT'S ALL IN THE NAME OF FTR!" -MadJack
Makes me wonder. We're not supposed to say what contract we work on, but then they turn around and give us those FTR t-shirts with the Hell logo printed on it......... -Grembo
Dont you know, HPee contracts out their support to Saint Ream LBJ? Or, at least they did. And what's up with desktop and laptop support at Hell? They are still bullshitting my techs around with absolute nonsense troubleshooting steps. Asking to check connections and reinstall drivers for a FLOPPY making noise when accessing. -psxdefector1
Hate to tell you this, psxdefector; but HP support at LBJ is no more because LBJ is no more. Trinity's all that's left here. -MadJack
Oh, and BTW, there's no more hw support at Trinity, either. All that's left is sw and OS. Hw's at other St.Ream facilities, or outside the US. (Canada, Phillipines, and India.) -MadJack
When did that happen?!?!?! So, who the hell has HPee tech support? -psxdefector1
Just within the last 2-3 months. That's what happens when you get bought by a COMPETITOR like SolHecKtron. They're running us into the ground. Meanwhile, we're playing FTR patty-cake to keep Hell from leaving (while the other non-St.Ream sites in Asia f*** around, do s*** for support, and make US look bad by doing FTR by the book. They're the ones not doing any resolutions, ESPECIALLY the first time out. What the f*** are the people in Hell qh thinking? -MadJack
No need to answer that question. They're not thinking anything but $$$$$. So what if they screw up their business reputation as long as the sales continue? Doesn't matter to them. Their pockets are lined with $$$$, so what about us in the trenches? -MadJack
HPee apparently is stil with St.Ream, but in Canada. Sky42 works there. Don't know if she's on the HPee contract or not. -MadJack
Yeah, we have a new HPee Jornaduh contract here in BC. So now we have Pave-a-million, Omnischmuck, OfficeSchlepp, and Jornaduh. -Sky42
Maybe I should get St.Ream to xfer me up north with everybody else. Y'all should be swimming in calls before long, if not already, now that HPee and Compark are getting married. -MadJack
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11.
Clearly unclear on the concept
Customer calls, error 680. Fairly standard fare. Quickly check notes from previous techs, as the (l)user mentioned he has recently called with the same issue. Find that I am the 5th tech to deal with this individual in the last 30 minutes, and soon find myself the 5th tech IN A ROW trying to explain to the (l)user that he will have to hang up the phone before he is able to dial. Think he got it, I'll Check and let you all know later if he calls again with the same issue. How to these people manage to tie their shoes and breathe at the same time?2002-05-01[By: Disallowed / 2002-05-01]
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They hold their breath... -WarTyger
Nah, WarTyger, they simply wear shoes that don't have shoelaces! -kman52000
Ahh, yes, the joys of velcro. I checked this morning when I got in, and as of the end of last night he has called in 8 times total. That's right, 8 techs trying to explain to this guy that the computer dials with a phone line. I know I left a bottle of Vodka around here somewhere... -Disallowed
now y'all are assuming he wears shoes -persephone
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12.
system restore
a lady who just got her new c----q system 2 days ago has already restored her system 4 times. ma'am, what seems to be wrong w/ the system. "well i'm tryin' ta git mah modem back like i had ma ole modem and the hell-blasted thing won't lishen." well ma'am, (now in a thick drawl that i'm fairly good at), what did your old computer have on it?.....turns out she thought that by using the system restore disks it would put all the old files from her previous computer on her new one. including windows 95.2002-05-01[By: omegawolf / 2002-05-01]
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13.
High Falootin fella
So there's this semi-famous college professor around these here parts. Everytime there's trouble in the Middle East, the news stations have him on to talk about the situation. He sounds very knowledgeable on TV, but I snicker every time I see him on the boob tube, becuz: many years ago we set him up with a computer terminal in his office. The terminal hooked up to the phone line thru a modem. We instructed him on its use. This was long ago, and the way you dialed waay back then was you actuallly pressed the buttons on the phone to dial-up the computer, then waited for the "beeeep", then pulled up on this little white button. Simple. Well, not so simple. He just couldnt get the hang of doing ANYTHING on-line. We'd get called to his office, maybe five times a day, he'd say "it's stuck", and we would, for the 77th time, remind him he had to press the "F5" key to exit JUST LIKE IT SAID ALONG THE BOTTOM OF THE SCREEN IN CAPITAL LETTERS. This went on for weeks.
Then he calls with the topper-of-all-toppers: he complains that he doesnt get any phone calls while he's on-line!
He's been dialing up the computer by hand, for weeks now,
and he doesnt get it that the LINE IS BUSY while he's on-line. Just doesnt register. That's why we snicker.
2002-05-02[By: AncientHacker / 2002-05-02]
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My mother must be a semi-famous college professor because it practically took an act of congress to make her realize that their computer uses a phone line. They don't comprehend how that could be, so therefore it must be magic that gets them online. After all, phone lines are used for phone calls - DUH! -Froggy
I had a guy yesterday who said he had to hang up to try his... DSL. I didn't argue. :) -Mushroom
While doing support for B*** S**** ADSL, I had more than one customer who had been paying for DSL, but was still dialing up with the analog modem, and didn't know anything was wrong. Boy were they impressed when the DSL was finally set up right! One lady had been paying for DSL for almost a year and had never used it... -Number42
Well all computers use PFM (pure f***ing magic) to work. Didn't you realize that??? Ever heard the story of the person that bought an internal modem, set it next to their computer on the desk, connected a phone line to it and called support to ask why it didn't work? 'Sir, you forgot to cast the modem protocol spell' -SparcMan
You got to wonder sometimes what planet these customers are from -gita
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14.
DRUNKEN NT
I was sittin there minding my own business. Then i get this call. Me: "Thank you for calling ******* what is our issue today?" EU: (slurring) "Ok man i have drank a half bottle of jack and my computer is not recoognizzin my modum." Ok, this is goin to be a fun call i can see that now. Me: "Ok sir here is what we are goin to have to do. We are goin to have to unistal and reinastall your modem." EU: "man i can barely make out the screen it looks kinda fuzzy." ok, maybe this call will not be as easy as i thought. ME:"Ok sir click on the icon in the top left hand corner." EU:"Ok..i can do that..ok a buch of stuff came up in a window." Me" Ok sir i need you to click on the system icon...it should be the third from the last." EU"ok i can barely read system but i got it open." I hear the sound of drinking from a bottle......ok things could be better. EU" ok sir i need you to click on the second tab to the right. click till the screen changes to a long list." EU."okman i gottt it." Ok now the hard part..getting him to unistall the modem. I get a strange idea about this time. I cross my eyes and chant in my head...." i am drunk i am drunk i am drunk" Strangly i start seeing the screen in a whole new light. Me: ok sir i need you to click on the modem tab..can you reaad that sir? EU: "yeah barely but i see it" Sounds of more drinking and of bottle goin in the trash.
ME:" Ok sir click on the modem listed under it" EU" o..k.."
ME:" ok sir can you see the buttons ont eh bottom of the screen." EU: "Man they are blurry" Me:" Ok sir ," look at the screen like i am drunk,"click on the upside down bunnyrabbit." Strangely enough this works the computer restarts and he gets online.......this is the reason ihave had costumers call me god.2002-05-02[By: Potter / 2002-05-02]
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It's not so hard to imagine looking at the screen drunk when you *are* drunk! I love working at a small ISP... *HIC* ;-) -racermd
Upside-down bunny-rabbit?! -Mushroom
Upside-down WHOM!? -grahamwboyes
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15.
25 min of my call
[First, I have to clarify that part of this post is a rant on myself, and a little is about coworkers. The cust himself was only partially at fault.] EU uses DSL modem, 2-port router, two computers. His issue is that no matter what cable he plugs into modem to go direct to the CPU, he gets no link light -- but when he plugs the router in, the link light comes on. I talked to a couple people about this, figuring it doesn't make sense, and finally figured that I should try pinging the NIC to see if that's defuctive. I have him go straight with that and he complains that the amber 100M light on the modem has come on. *light goes on in head* The light came on? Yes, but it's amber. I told him that on that model of modem, that's the color of the 100M LED. He'd been told by a previous person that Yellow=Bad. I said yes, if it's the Enet or DSL lights, but "when they bought the parts at Radio Shack for that model, they used a yellow... I figure they should have used a green/yellow to just have ONE link light, instead of a green 10M next to a yellow 100M as an either-or situation, but that's the way they did it." Minutes later he was browsing. But it took me 25 minutes to find out he DID have a link light lit, when he said there wasn't one (thinking the one he had was indicating an error).2002-05-02[By: Mushroom / 2002-05-02]
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I've seen that before, where the link light comes on with a router, but not a nic. Don't have an answer, though. Sorry.
-computerdoc
Computerdoc, it could be that the NIC is single speed and the router is double-speed, and the modem has a different speed from the NIC. Caused me some grief once :) -grahamwboyes
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16.
just don't get it
In house tech support: got call from user that the "radio" in her computer wasn't working - just before quitting time. After several minutes she finally explained that she connects to an internet radio feed and listens to her favorite station every day (and people complain about bandwidth). End of the day so I tell her I'll stop by in the morning. Next morning everything works. For several weeks she's ok but then she loses her "radio" station again - again just before quitting time. Next morning everything is fine. She finally catches me in the middle of the day to complain so I mosy over and check out her streaming website to find that several of the streaming feeds don't play 24x7 and it's not uncommon for *her* station to drop off line randomly. Since she was by a window I suggested she get a real radio and bypass the middle man.2002-05-02[By: supertechtoo / 2002-05-02]
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Oh, sheez, I've got one luser here who thinks she is entitled to listen to the radio over the net and hog whatever bandwidth she wants. This is one of those lusers whose "husband works in computers" and says we "shouldn't have all the problems we have with our system." Hey, if her jerko husband wants my crappy job and crappy paycheck he can have it!
-taz
That's common here too. Of course most of the people here who have husbands/wives in support that have seen our setups say that we have the least problems that the've ever seen. Definitly the strangest, but the least none the less -Quantum
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17.
On the run...
This was an amusing call I got... Lets skip past the intro and get to the heart of it.
Me: Sir, what is the machine you are calling about CX: My G4 Me: Can I get the serial number? CX I would but it is in the trunk Me:(WTF?) Okay... could you get it out so we could troubleshoot? CX: I would but I am driving down the freeway Me:(WTF??) Uhh, well if you don't have the machine accessible, we can't do any troubleshooting, where are you going? CX: To an authorized repair center Me: Allright, what did you need from me? CX: I was wondering where one was located at ... (Fortunately he had not strayed to far from his home so I was able to help him out... lol)2002-05-02[By: Vexenlink / 2002-05-02]
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18.
I am not a machine.......
Customer calls up to the support center for the touch tone system, and I ask the customer for their account id or username. Customer states that they arn't sure what I am referring to so I get more specific as far as the account id. Customer then asks me to hold on one second.... *pause*
*series of beeps* Ummm, sir? (I am not a machine here!) Were you looking for the actual touch tone system itself? 2002-05-02[By: RevelationCS / 2002-05-02]
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19.
Ethernet connections require a NIC?
Had a customer call in tonight and tell me "I just moved into... *insert name of apartment building we support the ether connections for* and called in earlier to get connected to the network and was told that someone would call me back. No one called me back. I want you to help me." me: "I can try, but the person that handles that left for the night earlier". him: "well, ok. Turn it on." me: "turn what on". him: "well, I plugged in a phone line to the modem in my computer, and plugged it in to the ethernet jack on the wall, and when I try to connect, it says 'no dial-tone' so I figure you guys haven't turned me on yet" me: *trying to stop laughing* "uhm... you need a network card and ethernet cable to connect to the network in your building" him: "you mean I need to spend money to get my free service?" me: "yeah, call us back when you get those things. have a nice night." *click* Some ppls' kids... and this is a student housing complex.2002-05-02[By: FRB / 2002-05-02]
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Well....did you tell him he can get an SMC 100-TX card for $12? Its not like those things are expensive anymore. -Brf
True, but why make any easier for them? -obie099
Amything's too easy. Just like a fool who called up today. "My mouse scroller doesn't work.' He called tech support for that. Why not just shell out $15 and buy a new one? Less hassle. -MadJack
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20.
The first half of the notes on one call.
Timeout trying to connect to DSL using Win95. Nuke WinPoet, reboot, nuke DUN, reboot, pave DUN, reboot, install DUN 1.3 off [ISP] disk, reboot, Windows updates and asks for... another reboot, now pave WinPoet, reboot, fix Network, reboot. This takes 60 minutes. (And still getting 629.)2002-05-02[By: Mushroom / 2002-05-02]
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