|
Tech Stories Archives - October 2002
|
1.
We value your call. <click>
Just a moment to point out the irony of various company's phone trees (such as beepbeep cable of Indianapolis) which tell you a few times while you're on hold just how valuable your call is, then either puts you to voice mail the third time that phrase is uttered (gee, only holds for one minute before giving up?), strings you along for three minutes before stopping the hold pretense, or drops your call completely resulting in a shocked facial expression.2002-10-01[By: Mushroom / 2002-10-01]
Comment on Story
|
|
2.
Good planning
Thanks to excellent resource management by the bigwigs this week I am all alone on the fone. 1 firstline Tech for 2500 lusers. Thankfully the lusers are staying away but have managed to log and deal with as many calls in 2 days as would manage in a week. Getting sick of supporting incapable supervisors and making them look good.....right now I have that off my chest ...POSTAL ...fancy a trip over the pond?...I can assure u will get plenty of targets...starting in my office. now where did I leave my copy of Guns&Ammo?2002-10-01[By: nomoretears / 2002-10-01]
Comment on Story
Comments
Hey... when I work the Sunday shift, it's just me and over 6000 users. -ShutUpAndHangUp
Times I had where I was the only technical support representative for a big computer hardware manufacturer for all for Spain and Portugal. Sure, it is not the same, but my number of potential customers is six figures... number of customers in a seven hour day, 120+. AARGH!!! -HunterSThompson
One tech for thousands of lusers. Who's bright idea was that? Tell them to start hiring. (And then send me an application!) -MadJack
|
|
3.
Dumb and Dumber, revisited
I support VPN, but only the software on the (l)users end, no account or database management. The helpdesk and/or SysAdmins do that stuff, like security card resets, p/w resets etc... Get a call that some one can't get connected. How odd! Ask if there were any error messages, and there was. "Your account hasn't got dial-in rights", and gives tech supports number. Well, been there a time or three, this is a database error and the helpdesk will need to be brought in. The (l)user states (after I explain this to him) that he is a sysadmin and can grant his account those rights. Um, what part of that "your account has no dial-in rights" confused him, I wonder?2002-10-01[By: obie099 / 2002-10-01]
Comment on Story
Comments
Probably the part where the sound vibrations of your voice reached his eardrums. -TechnoVampire
|
|
4.
Duh
EU: Id like to change my email address/username Me: Ok, what would you like it changed to? EU: oh you need that information now? oh I'm sorry I'll have to call you back tomorrow. Me (thoughts): umm. ok. :P2002-10-01[By: DaSwish / 2002-10-01]
Comment on Story
Comments
At least it was a short call. -TechnoVampire
|
|
5.
Right vs Left
Me: right click on the <isp> connection and go to properties. UE: I dont see that, I have username, password.. Me: Ok cancel that, now right click on it.. you should see a little menu pop up. <insert tumbleweed passing by> EU: nothings happening. Me: ok when you clicked on it, did you use the button on the left of the mouse? EU: yeah Me: ok use the one on the right this time. UGh and yeah from now on, as you all most likely experience, the EU has to ask which button to use every time you tell them to click something. Its like, If you made someone drink Coke all the time for 1 year. Then made them drink Pepsi once. Then gave them a Coke and a Pepsi, and told them to drink one. Theyd just stare blankly. lol2002-10-01[By: DaSwish / 2002-10-01]
Comment on Story
Comments
We're used to the thirsty users who have one soda before them, and ask whether they should open it. -Mushroom
Or something like: Tech: now run setup Eu: Ok it says this wizard will help you install your XYZ. Click next to begin installing. Should I click Next? Tech: No, actually I'd rather wait for X-Mas, if you're still on the phone with me, you have to buy me a gift. -SparcMan
Customers ALWAYS say that. Like "To finish the setup process, you must now restart your computer." EU: "Should I click restart?" ME: "Well, do you want all the crap we just did to work????!!!" -mikederr
|
|
6.
I'm half dead and bored
Customer Calls in – he can barely speak. I cringe at the sound of his voice because I can feel the pain he must be in. He quickly apologizes that he has some bug – he’s thrown up 5 times today and it’s the first time he’s taken the day off from work in 4 years. I say are you sure you want to continue maybe you’d like to call back when you’re feeling better? <<Why would you call tech support if you’ve puked 5 times today and your throat is too raw to speak?>> He says no- I’ll be alright, I’m bored being at home and need something to occupy my time. Sheeesh!!!!!
2002-10-01[By: aliek@t / 2002-10-01]
Comment on Story
Comments
I just had a guy today who barely spoke english and my call was 25 minutes and I did not do one ioda of troubleshooting...it took that long to make him comprehend that No you can not just take the unit for service without first talking to us and that he would need to have someone who spoke fluent englist to call back to troubleshoot the issue....geesh -fiesti
i hear you fiesti. i spent 30 minutes just trying to locate a couple of buttons on the chassis to open it, after an hour of lunch i contacted her again and she finally got the case open. then spent another 30 minutes just trying to find the screws holding the card in and was unsuccessful. customer got fed up with things getting too 'technological'. as if finding a needle in a haystack was too technological. i hate lusers in the age of 80 or above. -FreshMeat
oops, i forgot to mention that we eventually had to replace her modem based on customer satisfaction so that we could save the sale. that was the best 2 and a half hours i ever wasted on an incompetent customer. -FreshMeat
|
|
7.
Power less modems anyone?
I had a call from an old man complaining that his cable modem wasn't working... After doing all the normal checks, check his modem, area etc, i asked him to unplug the 3 cables at the back of the modem. He says WHAT?!? but there's only TWO!!! So i spend about half an hour trying to figure out which one is missing... of course the customer is as dumb as a rock and can't seem to figure it out. Turned out the power was missing so he just proceeded to argue with me for 20 minutes that it had always worked with no power and that we HAD to send him a tech right away. He couldnt find the power cord... i told him: im sorry sir we cannot send you a technician to find a cable you have misplaced. He yelled at me calling me an idiot and hung up.
2002-10-02[By: punkgoddess / 2002-10-02]
Comment on Story
Comments
omg...I get that caller and all his cousins (hahaha) everyday. ITs so annoying. -crazyiznormal
A while backa fellow tech had a call with the same issue. The tech heard the sound of a child in the background( was the sub's Granchild) and had the sub put him on the phone. The grandchild found the cord, and sub was up and running in 5 mins)
-nascar
The answer to the question "what lights on the modem are on?" should have been a giveaway about the power situation... -Mushroom
The guy was just very uncooperative and insisted everything was normal... He came from a rich neighborhood... it showed. -punkgoddess
I had an old milkshake yesterday that screamed shortly after I asked him what lights were lit up on the modem. Then he started laughing, and came back and told me that his cat bit him when he tried to move it away from the modem. That was a first for me. -Dslfan
|
|
8.
Big plug, small hole
I had this woman phone in one day saying that she couldn't get her cable modem hooked up in her new house because the technician made the outlet too small. There I am thinking she is trying to screw in the coaxial. I tell her it's impossible, that those dont really come in different shapes colors and sizes. She wants me to send her a technician to fix that and I keep on telling her I cannot do that without her being charged for needing a technician to screw in a cable. She insists it is all our technician's fault. She finally hands the phone to her son and he starts telling me that the square plug won't fit into the hole. I just start thinking to myself... square? turns out they were trying to plug in the rj-45 into a phone jack that a tech from the phone company had just installed. I didn't even bother telling her that I just told her to call the phone company and hung up.2002-10-02[By: punkgoddess / 2002-10-02]
Comment on Story
Comments
Sounds kinda like the dummy who called me: her new PC didn't have an ethernet card, so she just used a phone cord from the dial-up modem and duct-taped the "loose" end into the Cable Modem's RJ-45 port. -deltree/y
You bastard! That better not have been you who transfered me those idiots! -PFYrocks
Often, I will get a call that the customer is not getting a dial tone when trying to connect. It usually turns out that they are connecting the phone line from the wall to the RJ-45 and not the RJ-11. -Kurgan
I just found one of those--a phone wire connecting an ethernet card to a wireless phone jack. I curse the fool who made phone jacks fit ethernet plugs! -Loren
that woman nearly drove me mad, I mean the ONLY cable you should be hooking up to the wall there was the coax and well our techs install the outlet for it... so i was convinced thats what she was trying to do and well she kept telling me the outlet was too small i was like mmm WTF!?!? I thought she had the pin bent or something. It's my day off today im enjoying a nice cup of java. -punkgoddess
I also like those who connect the RJ11 from the 56k to the NIC, or from the 56k to their phone (no cord to wall), or from one port on the 56k to the other port. -error650
Hey, wasn't that long ago that could happen even to us! I'm not embarrassed to admit that I accidentally mistook an RJ45 for an RJ11 a couple of years ago. (But, that was on an ancient DEC Venturis133, which did NOT have the ports marked!) -MadJack
I had one lady who had gone from wall to "phone" on the modem, and from "line" to her surge protector. I never did manage to get her to understand what was wrong, she kept insisting that was the way her son set it up so it had to be right -Disallowed
|
|
9.
Ahhh....
Old lady on the phone with a freebie account from a bank and in the instructions it states how to run the exe if the disk doenst auto run. It states: "Go to Start then Run. Type in d:\setup.exe(where d: is the drive letter of your cdrom)" So the customer write out the ENTIRE line. No problem, just remove the (). Wrong! Apparently I don't have a clue and if she removes that the heavens will fall and satan will rise up from the ashs. 10 mins later and I'm now trying to get her into the My Computer icon. *sigh* When are they going to make the phone electric shock set for techs?2002-10-02[By: demigod / 2002-10-02]
Comment on Story
Comments
Should have sent her back to the bank if she didn't want to listen to you...the hardheads are not worth it! -hkypipe
|
|
10.
Stupidity comes in all shapes and sizes
I once had a customer ask me if his cable modem was a 14.4 or a 28.8. He got his panties in a bunch when i told him neither...
Another customer asked me if i was into kinky sex cause I told him i run linux... go figure
We also had a customer who felt his modem was too hot and thought putting an icepack on it would cool it down...
A few minutes ago i had a customer tell me he couldnt plug his cable modem into his 56k internal modem.
2002-10-02[By: punkgoddess / 2002-10-02]
Comment on Story
Comments
Linux users only have kinky sex when they use old cables instead of brand new ones. -notpitr
I didn't think linux users had sex! -PFYrocks
Sure they do! Just not with other humans. -Mushroom
ah yes, users who try and get the latest and greatest, but don't do the research. I had one just yesterday, who just spent a lot of money on a new ISDN line, and a spiffy new modem, but couldn't authenticate...the problem...he forgot to tell us to upgrade his account from 56k to ISDN...and then when I gave him the prices of ISDN he didn't want it anymore. hehe, now he has some fun equipment if he can't return it -paranoia
That's one of the things I hate with tech support. I always get hit on by perverts. Just the other day i had some italian guy try and tell me dirty jokes. Its hard to say if linux has that kinda effect on me think im just freaky... period. Customers are generally sexist Ive had one ask me if i could kindly transfer him to a tech, I was so insulted i hung up on the jerk. -punkgoddess
Hey! Linux / latex same difference right ? -Digital Dogcow
|
|
11.
I.Q test for computer owners
*Bing*
me:thank you for calling*isp* how can I help you.
UE:I have family problems. ME:I am sorry to here that, can I help you with your DSL connection? EU:I just told you! *blink* *blink* *stare at the screen and wonder how much of a moron I am dealing with* ME:well, what can I help you with? EU:I want my name taken off my account. ME:you mean you wish to cancel service? EU:no, on my e-mail, I want my name taken off the end of it. ME:ok, just go into mail preferences... EU:where is that? ME:on the button that says"preferences" EU:I can't read I am illiterate ME:*shock, surprize-all well masked* the topmost right one....the call goes on like this for about 2 hr. i finaly manualy went ito customer's account and deleted his name.
why own a computer if you can't read to use it?
that and how the heck do these pple make it thru life?
2002-10-02[By: Ryoga / 2002-10-02]
Comment on Story
Comments
Yes, I see a plothole in this road too: how can you do email if you can't read? "I'm typing this slowly because I know you can't read very fast..." -Mushroom
However unlikely, it may be possible that the account it under his name and so thus when the email client was set up, his name was entered, but he doesnt use the email and someone else in the household might. -DaSwish
It just amazes me that someone that was illiterate would have a computer to begin with. I understand that they've been dumbed down a lot in recent years, but still... -TechnoVampire
|
|
12.
I just became my own worst nightmare.
So i finally did it, Sunday night, i had to call tech support.
But not for anything stupid.
LOL there was an outage.
I knew this,
the entire neighborhood knows it.
But they dont.
so i call up ATTBroadband, and say, you guys have an outage, my cable tv, and my internet are both down, and my cable light is flashing, are you sending someone out. they say, we dont show an outtage, so no we are not. I again say, look the entire neighboorhood is down, there IS an issue. can you please send someone out here, to check out the box, they said again, "ma'am im sorry we dont show an error" so i get angry, of course, and say look" i do this for a living , i do what you do, i know its not your fault but i KNOW there is an outtage, can you PLEASE send someone out to the box in my neighboorhood to fix it." he says again, NO... then i say you know what just let me speak to your supervisor, so i tell the supervisor everything, he says ok ill call repair right now. Thank god... what about the fact that my cable tv AND the internet being out did he not understand, me and my family all live in the same street, all three houses are without conection. its obviuosly a problem at the box. So an hour later, i notice the repair men at the box, and low and behold 20 mins after that, i have connection again. now i understand why SOME customers get angry with us... i hated being on the other end of that phone though. lol 2002-10-02[By: Silkfever / 2002-10-02]
Comment on Story
Comments
thank god i dont work for ATT, that would have really pised me off.. lol
-Silkfever
oh AND one guy told me he was gonna transfer me to tech support, to see if they could help me get it straightened out, i said " un my cable light is flashing, tech support cant help me, i know i do this for a living. " i wish i remembered that guys name, so i could direct anyone here, who works for attbroadband for the dallas area, to go find him and strangle him. lol -Silkfever
next time i decide to test there tech skills, its gonna be a real problem...lol just to see if they can handle it. so ill know wether to refer my parents to them or me, when they have a problem.. lol . im so mean... dontcha love it. heh
-Silkfever
At least Time-Warner looks at your connection from their end within seconds of getting your phone number to see that yes, you aren't on the grid. Most of the cable outages my company has to answer on aren't listed on our NOC. I even got into it with my boss a few weeks ago: he says, "what, you expect issues to be posted within 30 second?" I said no, I expect them to be posted within a half hour to two hours of *the vendor's* phone system announcing them -- but THEY AREN'T. -Mushroom
|
|
13.
Try again
EU isn't able to get connected with Windows 98, so I have the good ol' boy go into the Network control panel. Contents: MSNet, MSFamily, DUA, DUA#2vpn, MSvpn Adaptor, TCP-DUA, TCP-VPN. So I tell the guy to click on Family and hit Remove. Okay. Then click on DUA#2 and remove. Then click on MSvpn and remove. Okay, sir, what's on the list now? "Microsoft Family Login, Dial Up Adaptor #2 VPN Support,...." How EXACTLY did you keep only what I told you to remove?! Maybe it's not really an error, maybe your computer was smart enough to try and keep you off the Internet for society's good; please accept this...2002-10-02[By: Mushroom / 2002-10-02]
Comment on Story
Comments
Hell yeah, I'd go along with that. The sooner these Japanese get A.I. nailed down the sooner we can cut (l)users out of the equation all together.....oh, um?....hang on, then we'd all be unemployed!!!. dang! -Digital Dogcow
Nah, there have to be humans on the phone. Robots can't make the required inappropriate luser comments that techs so often make. :) -Dslfan
|
|
14.
dumb
ok that was really really really really really dumb. user put in the cd, ran through it. it told him exactly how to set up his dsl modem, how to install filters, etc. he got a connection error and called us. ok. so i go and ask what the lights on the modem are doing. Just the power was on. hmmmmmm. ok take the cord going from the modem to the comp and switch ends. nothing. what does the cord look like? a reg .phon cord. OMG. ok find the one that looks like a telephone cord on steroids, and try that. "It doesn't fit in my comp" user was trying to conect modem to modem. didnt have nic installed, just ran the cd. how can ppl be so dumb2002-10-02[By: Siemata / 2002-10-02]
Comment on Story
Comments
It comes naturally. -Mushroom
"how can ppl be so dumb ?" is like asking what the biggest number is. Before strying into the wierd & wonderful world of T.S. I used to foolishly beleive that stupid ppl were a minority, now I know better, they're taking up 90% of the gene pool folks, & they aint even getting out when they need to go wee-wee. -Digital Dogcow
Remember two unavoidable facts of life... (1) Technology gets more sophisticated and (2) Users get more stupid. We are putting incredibly powerful tools into the hands of morons. And the technology gap will only get wider. Why? Because I believe the old theory that there is a finite amount of intelligence in the universe -- and the population is growing... -Robster2001
Way back in 1951, Cyril Kornbluth wrote a short story called The Marching Morons. This should be required reading for all Tech Support folks. The basic premise was that the vast majority of humanity is too stupid to wipe themselves and the planet was being run by a small minority of intelligent, technically adept people. I don't know what motivated Cyril to pen this classic, but the situation has not improved any in the intervening half-century. -Foyle
I have the follow quote over my desk that fits really good with tech support. - "There is a race between mankind and the universe. Mankind is tryin to build bigger, better, faster and more foolproof machines. The universe is trying to build bigger, better and faster fools. So far the universe is winning. - Albert Einstein -nascar
Hey, Foyle, wasn't that in a OMNI magazine some years ago? -ab1normalh
you don't happen to work for the "butterfly" do you? -mikederr
|
|
15.
omg
Cust calls says he is not able to get online. Then I tried everything I could to get him online. Then out of the blue he asks "Are you blonde?" I said "No" (lying thru my teeth) and he said "oh thats good, blondes cant do anything." Then I said, "I was kidding sir" He said "I wasnt" I said "No I really am Blonde" he just said "oh, maybe you can.. but I doubt it." So I just hosed the rest of the call. "reinstall Internet Explorer and you'll get back online." Man What a PIG!!2002-10-02[By: crazyiznormal / 2002-10-02]
Comment on Story
Comments
If you hosed the call, you proved his point, regardless of how blatently untrue his assumption was. -Mushroom
I would have hosed his computer, then hung up if someone insulted me like that. Who cares what he thinks. I've come to learn that lusers opinions don't matter. He should have been released the second he said "I wasn't." Jerks like that don't deserve to breathe. -paul
And they certainly don't deserve Internet access. Kibo only knows what kind of people he hangs out in chat rooms with. -TechnoVampire
|
|
16.
Yin/Yang
If I survive today... today is the IT department's All-Hands meeting. However, we can't close the Customer Support Center, as the rest of the company ISN'T in meetings. So as a personal penance for the fact I won't be around for 8 days starting tomorrow (V-A-C-A-T-I-O-N!), I agreed to take the brunt of the mayhem. Starting in about an hour, there's me and possibly one or two other techs doing the work of ten for 4 hours. Today: awful. Tomorrow: vacation. :)2002-10-03[By: Robster2001 / 2002-10-03]
Comment on Story
Comments
Update... of course, you KNOW what happened as soon as the troops went off to their meeting. A major mainframe system abended, hundreds of users cut off, dozens of panicked phone calls. IS IT FRIDAY YET? :) -Robster2001
Isn't that like, Murphy's Wang or something? -LadiesMan402
|
|
17.
Customer service nightmares...
I don't know about you guys, but our company has the most incompetent customer service department ever. If they don't know what to do for the customer they just transfer them to tech support, make them wait forever on the line, and let us get yelled at when we tell them to call customer service. They make promises to customers they don't know a thing about then we get the angry customer calling us yelling their head off. They've transfered me people who had cancelled their accounts and were still receiving bills before. General bs like that. That's not including them mispelling aliases for email or user passwords... n's suddenly turn into m's and vice versa. Once again we take the heat for it. In a way i am glad we don't really know where their offices are... I would be *this* close to walking in there with a baseball bat. The point of this post? Curiosity and well customer service is truly worst than any customer.2002-10-03[By: punkgoddess / 2002-10-03]
Comment on Story
Comments
We have the same issue where I work. But those idiots are only 2 floors below us. They better be glad that we have to have a keycard to get in there sometimes. Got my bat waiting for the day my card works on that door. -undeadgothslave
Our keycards work there. But the salesdrones who keep saying accounts will be active and ready in 10 minutes instead of 24 hours don't work here... -Mushroom
Our CS agents are infamous for blind transferring calls to Tech Suppt that belong elsewhere (especially back in Custome Service like the call I just had, dammit!). There's also high turnover because they give them like 20 minutes of training and dump them on the phones, and then pay them squat. -notpitr
Just remember that CS agents and Sales wonks are only one step up the evolutionary ladder from computer hardware salesmen... What is the difference between a Used Car Salesman and a Computer Hardware Salesman? The Used Car Salesman KNOWS when he is lying to you. -TinWeasle
|
|
18.
a ok
well it seems my little story with 9mm got alot of posts--but i have a real tech story-oh no postal tech just woke up from a long nap-
well the luser calls in and says when i go to my banks web site a pop up comes up and says you about to be redirected to a person with a unsecured connection--wtf?--the luser says that her bank said it was her isps issue thanks u freaks i'll be down there next week with a bat--so i go to the site and no pop up ad-i tell her this and she says well it also says to secure your connection please buy this---well it takes 15 minutes to explain to her that she may have opened another web site in a different browser that brought it up-----another thing why cant lusers tell us the exact error message? they make up something different just to think we will do something--like err 691 turns into remote machine cannot connect because the remote server wont open---it took me 10 minutes to explain to her that doesnt mean that but 691 is a password issue..god i hate lusers
2002-10-03[By: postal tech / 2002-10-03]
Comment on Story
Comments
Two of our most common: 1) the system won't let me in and 2) I can't be authenticated. There is no way any (l)user will ever read the entire message correctly if they read it at all and don't just click OK to get rid of the message. I'm constantly asking "Which system won't let you in?" and "Due to what reason?" -sassicatz
The very end of the message in Outlook Express, the part that says "zero ex eight hundred see-see-see __ __", is the important part. EUs however think that's the least useful part and will say (quoting) "zero ex eight hundred, blah blah blah". WHAT'S THE BLAH BLAH BLAH PART?! -Mushroom
i usually reinstall windows on their systems if they dont read off the error msg. if the problem sounds right i can make them believe that they need to delete the partition and reinstall windows. i just tell them "sounds like u have a virus and one way to get rid of it is by reformating" and they actuall believe that -Hobbsdude
Well Mushy, I usually find blah blah blah means I've used up my quota of brain activity for the day and it hurts too much (=requires to much effort) to do any more. Worse bit is some users seem to use up their capacity just having breakfast. -K1W1
Yeah, I've had the "blah blahs" too -- when the stores are backing up their registers (a nightly POS procedure), they sometimes *seem* to freeze when backing up a large file. When I ask them to "read off the bottom line" they say "'copy e:' and them some letters" -- what they don't understand is that I NEED TO KNOW THOSE LETTERS -- they are the filename in 8.3 format! -Captain Trips
I find at my job, they only read off numbers when they're NOT important. Example: "Login 4.xxxx-xxx Specified server is unknown." I don't need to know the numbers, just the last part. -kman52000
I prefer Yada Yada Yada. -aliek@t
Or neep neep nop... -hkypipe
|
|
19.
Some customers can actually be fun...
This one customer totally made my day. I had been getting angry customer after angry customer (we had like 200 000 people with no service that day) this one guy calls in and 2 minutes later I hear a phone ring in the background. He asks me if I can hold for a minute since it's his wife and he has to take the call. Me: "sigh" ok... Customer: *answers his cell after putting the phone down on his desk* Hello darling, oh yeah I forgot to tell you our son's girlfriend was a tad upset because he couldn't get an erection the other nite when they tried to make love. He had been drinking way too much and just couldn't get it up... *followed by useless chatting* Me: *press mute button* cracking up! Customer: sorry about that... Me: it's alright sir it was totally worth it!2002-10-03[By: punkgoddess / 2002-10-03]
Comment on Story
Comments
That has got to be the most mortifying thing ever -- having your parents talking freely about your erectile dysfunction. (But I'm one to talk; I had my mother schedule the doctor's appointment when some sweet young thing gave me something which thankfully was cureable. Mama always thought I'd never get any, muahahaha!) -Mushroom
|
|
20.
Why Me?????????
Me: Thank you for calling the XXX cable modem help desk my name is Persephone how can I help you? EU: My modem's broken
I need to replace it. Me: 'we need to do some troubleshooting first'. Eu: 'I already talked to the cable company, they say it's the modem, I want you to replace it'.
Me: We still can not replace it until I do some troubleshooting. Eu: You can't Me: Why? Eu: Because it's not
hooked up. Me: Well, you need to hook it up so that we can see what is wrong with it. EU: I can't Me :Why is that, sir?
Eu: Because the cable company brought out another modem and hooked it up Me: Is the new modem the same model as the one in question? Eu: No, it's a YYY Me: different modems require
different frequencies, we need to check the frequency of the
modem in question Eu: The cable company says there is no problem on thier side Me: Sir, unless we troubleshoot the modem we can not declare it defective Eu: you can't Me: Why,sir? EU: 'AIN'T YOU LISTENIN' I TOLD YOU IT AIN'T HOOKED UP' Anyone up for round 2????????????2002-10-03[By: persephone / 2002-10-03]
Comment on Story
Comments
Always love it when someone says something's not working, but it isn't even on. Yesterday had someone who clearly wanted credit for downtime (and there was an issue near her) without allowing us to establish whether she was really down. -Mushroom
Why NOT you? Thanks for taking one for the team, Persephone! -notpitr
|
|
Read More Stories from October 2002 (302 for this month)Back to the Archives Section
|
