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Tech Stories Archives - December 2002
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1.
what kind of nothing?
".. and what can we help you with?" "Nothing happens when I click on a link in my mail!" "Ok.. what mail program are you using?" "Outlook Explorer." *insert head whacking on desk* "Which one, ma'am?" "Well, I don't know. But the links don't work." "What happens when you click a link?" "I told you, nothing!" "Any specific nothing... ?" Just send me home now, please...2002-12-01[By: alighieri / 2002-12-01]
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lets not forget the other great irritation of our time..."Something". as in : EU: "a box came up that said something". Tech: "can you be a bit more specific?" EU: "something about a disk could not be something, because, a something, something something". Tech "(WTF?) Ah thankyou, its as clear as mud now!" -Digital Dogcow
My favorite is when we tell them to read the error and they say 'could not complete task because blah, blah, blah.' I have to keep telling them over and over that the 'blah, blah, blah' is the information that we need. -Hatedsl
Yeah, ya know, it's like that one time that we went to that one place, and had that one meal? Ya know, with that one waiter? Then we went and saw that one movie with those actors? Ya know? -NightRaven
haha reminds me of a co worker who asked a eu if a "big box that says im not working" appeared on her screen..almost pissed myself laughing so hard -dgnr8
The best are the escalations. "Cx got an error, something about a vxd and lots of zero's, cant figure it out, escalating." Call the Cx, can you please read me the error you got? "OK, it's a blue screen, whatever.vxd and alot of numbers." Can you read me the numbers? "what, all of them?" No, just the even numbers that are devisible by 4, of course all of them!!!! Errors are gold! Give me an error and I will give you a solution. My fav. "Illegal operation caused by krnl32.exe" Can you say Format and Re-Install? -Deep Logic
I hate it when u get them to ping something in a command box and when u ask for the reply u get "c:\windows" aarrrrrrrggggggggggghhhhhhhhh -nomoretears
No, the absolute BEST is when they say, "Yeah, my printer is working fine now, but earlier today it had this error message, and I want to know what it means." We sit on the phone silently for a few minutes, and it becomes a contest between the cu. thinking I'm going to GUESS the message, and me waiting for them to tell me it. -Dragones
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2.
The PHB approach to call centers...
This would explain a lot, wouldn't it? http://webpages.charter.net/jazzman/phb.jpg 2002-12-01[By: hkypipe / 2002-12-01]
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Sounds kinda like Convergys -nascar
And Stream -numbmind
or Sykes, Teletech, and every other call center I have heard of. Anyone know a call center that treats their employees well?? are they hiring?? -Deep Logic
I know of call centers that treated their employees well. Unfortunately, they all collapsed -- the competition was able to underbid them. It takes too much out of the profit margin to treat employees like people. -Captain Trips
Ours is allright.... The data dep has two machines (crappy) one that corp can monitor the other is like a reg conn... we can do what we want save for playing games.. right now listening to NiN...lol -The Bard
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3.
The next time they start neeping...
Here's what you do: send them one of these...http://webpages.charter.net/jazzman/cards.jpg 2002-12-01[By: hkypipe / 2002-12-01]
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Linky broken... IT'S YOUR FAULT! </rant> -Veinor
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4.
WHY!!!!!!!!!!!!!!
Where i work we support LANs and hardware and the machines os NOT accounting packages. EU calls and says her acoounting package doesnt load. I tell her that we do not deal with that and she should phone the ts for the software to which she answered "why". so i repeat my answer but so did she. 15 mins later she decided that i was no help and hung up. Why is it that when we say everything over and over before EUs listen and why cant EUs except the fact that techs are not experts on every piece of software ever developed2002-12-02[By: davidos / 2002-12-02]
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Its the same principle as when a 4yr old learns that if it persistantly bugs its momie for something it cant have, then eventually momie will cave in and aceede to its wishes just to shut it the fark up. This is the way EU's heads work. U are the firewall, their inabillity to face facts is the brute force DOS attack. -Digital Dogcow
Why?? Why can't I eat a penny mommy? Why can't I have Ice cream? Why do I have to clean up my room? Why do birds sing? Why.. ? (Ad infinitum, ad nauseaum). :)
It's psychological warfare, I'm telling ya. These E(L)U's aren't as dumb as we think they are, they're just too lazy. -NightRaven
I had the person today who asked if we are the ones who would install a second phone line for her home. We're not the telco. :) -Mushroom
Start asking her why your water cooler in the office is broken and DEMAND she fix it. :) -WildKard
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5.
Say what?
Customer called regarding a terminal that continually locks up. Call was a few days old, I called him back and he told me it works fine now. When I asked what he did to resolve it he responded, "Well, I figured it had something to do with the sun spots and seein as how the terminal was visible from the window, I just moved it to the other side of the table where it couldn't be seen. Now it works fine." Of course, during the process he had to remove and reconnect all cables. 2002-12-02[By: CelticSkyhawk / 2002-12-02]
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Sometimes only the solution matters, and never mind how you got there. (I tried to tell my math teachers that for years but they never bought it.) -Mushroom
Old math=if you have a method that always gives the correct answer, you have it right. New math=who cares about the answer, as long as you understand the process. -Captain Trips
If you understand the process and get the wrong answer, then you obviously don't understand the process. Duh. -TechnoVampire
Both my Physics, and Electronics Profs this semister are amazed how often I can work out the whole problem right, have all my work done right through out the problem and STILL get the final anwser wrong. -nascar
ha nascar im excatally the opposite, no idea how i did the work, i pull figures outa nowhere, but about 85% come up with the right answer the first time -desano
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6.
WD-40
I called a customer back that has been having problems with an old dot matrix printer. It's been a couple of weeks since she first called so when I told her why I was calling she began laughing. She told me she fixed the problem herself with a "healthy helping of rubbing alcohol, 10W40 (I'm hoping she meant WD-40) and elbow grease." 10W40... I hope she realizes this isn't a V8!2002-12-02[By: CelticSkyhawk / 2002-12-02]
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It's an old trick (the WD-40) best known by Commodore users. You don't see dot matrix printers much anymore, do ya? -Mushroom
Didn't 'cha know? You can triple up the output of an old dot matrix ribon by re-winding it and spraying WD-40 in it. Never fails. Also, a good splash of Isopropyl alkeee-hol keeps my 15yo laser running smooth. :) Welcome to the 2000's, its inkjet this and XP that...oy -Deep Logic
I see dot matrix printers daily and I've been working with them for years but I've never heard one of our customers describe cleaning a printer up like this. I guess you had to hear the 70 year old lady voice that came with the words. -CelticSkyhawk
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7.
WD-40
I called a customer back that has been having problems with an old dot matrix printer. It's been a couple of weeks since she first called so when I told her why I was calling she began laughing. She told me she fixed the problem herself with a "healthy helping of rubbing alcohol, 10W40 (I'm hoping she meant WD-40) and elbow grease." 10W40... I hope she realizes this isn't a V8!2002-12-02[By: CelticSkyhawk / 2002-12-02]
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"D'oh! I coulda had a V8!" -Mushroom
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8.
It's Been Awhile
Well, I can say it's been too long since I have taken a supervisor call like this. The guy was using an unsupported router and we managed to get him to disconnect it, but he refused to install our software to test his stand alone computer connection. So when I explain to him that he has to install that or we cannot troubleshoot any further he goes into his rant about how he knows it's a line issue and that he wants the problem escalated or he would cancel the service. To that I responded, "Sir, threatening to cancel your service has no bearing on our policies and we still need to do proper troubleshooting." The call was pretty much over at that point. Of course he's going to call and cancel, and chances are pretty high that the Cancellation Department will kiss his ass and keep him as a customer, but oh well.2002-12-02[By: firebird2k2 / 2002-12-02]
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<rant mode on> If the software you put on is ANYTHING like the hard drive filling dross NTL installation CDs contain I don't blame him.
Gearbox ( one of their dial-up progs) sticks itself EVERYWHERE in the registry & is a pain to uninstall.
Ntl would have you run their dialler & interface - it even sets the "never dial a connection" in IE to discourage the casual hacker from circumventing use of their crappy interface.<rant mode off>
-lineswine
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9.
Boy am I glad its my Friday
Last night near the end of the shift I get a call,
Me: are you referring to a previous case number
EU: yes but I didn't get the number but it was just a little earlier today.
I find the case notes basically eu was trying to access a movie clip that he made and put on his hompage and it would not load, and his page itself took anywheres from 40-60+ minutes to load
We provide web page space among other utilities for an annual fee but all the support is web based only not phone
I look at the notes and see that the previous agent explained this much to him and ended the call by suggested he check the discussions forums.
So I start by verifying that he understood the previous agent in that "we do not provide telephone troubleshooting for this service" Customer becomes angry and states that he has sent the link to several people on various platforms and none of them can access it
So to be nice I ask for an example of how it can not be accessed.
EU: Well the one guy on a pc gets the error that cookies are not enabled....
Me: WTF? and start to try to explain that is not a problem with his site.
EU goes off on a tangent and requests to speak to a manager, I politely request if it is a complaint against myself or our support policy, customer requests repeatly for manager stating that he has a support contract and is not getting support
I try to explain to customer that the reason I am asking is because if it is against me then a different type of manager (my team lead) handles the call and if it is technical then another level (tier 2) handles it
EU: "I want the highest level there is"
So I give up on trying to avoid this and explain to customer that I need to have him hold the line 5-7 mins well I get to a product specialist as this appears to be technical complaint. Well customer starts on another rampage and I say thanks and put him on hold before he really has a chance. Also document in my notes in case the weenie hangs up while on hold
So I get to tier 2 and explain, they say well if they want help technicaly then I am going to tell him the same thing you just did but bring him over.
Thank God
So I write down case number and check back on it in half hour...tier two notes...
"Could not find out what customer wanted... customer stated "for the 15th time I want a manger" resolution was " I got a manager"
Notes from manager "explained support, trashed IE prefs, issue persisted, customer asked if I could access site, I could customer redirected to tech support for os level troubleshooting only..
My God...perhaps before you purchase a service you should first find out what kind of support comes with it. 2002-12-03[By: fiesti / 2002-12-03]
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It seems that you went above and beyond the call of duty. I wouldn't have even answered anymore of his questions. "All you have is web support sir. Go use it. Goodbye." -grantnet10
I hate it when customers insist they pay for a support they don't pay for. Our customers scream they pay for hardware support (because they can talk to me) so therefore their equipment must be covered and we must replace it. Wrong! Separate contract, bub. -CelticSkyhawk
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10.
Life is over, MSN is down
MSN is apparently down right now, and I've done 5 calls with cable lusers that think their connections are broken because MSN is down. Anyone else experiencing this? WTF are these people so dense? (I know, I'm answering my own question). Sorry, just had to let it out, I can't believe how these people wig out when their stupid homepages won't load. about:blank is your friend...2002-12-03[By: Dslfan / 2002-12-03]
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We have the same issue when our HP is down... We check the conn and have them to pull a random site. the, of corse, pick MSN... If that does not load they begin with teh neepage.... EU: SEE IT DOES NOT WORK! THIS SERVICE SUCKS...ect.. untill we have them go to some off the world site like internet.com...lol -The Bard
With unpatched versions of IE you can also use "about" to create full html documents by entering html formatting into the address bar. Small example: "about:<html><b>Testing...<br>Testing...</b></html>". Patched versions simply bring up Action Canceled. -Kurgan
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11.
Already Done That
Why is it that customers do not like to listen? I had a
(l)user call in complaining of not being able to access the internet.. I pull up his account and his modem is online however there is no connection to the PC.. I asked him to unplug the power to his modem.. His Reply " I already did that and it didn't work" I ask him to do it again for me.. He says "I told you I have already done that and it didn't work" I get this all the freaking time!! So I contain my instinct to let loose on this idiot and ask him to humour me and unplug it one more time.. It's a Miracle!!! It works!! Instead of thanking for my time he continues on and says "Well you must have done something on your end to make it work" I tell him I have done nothing and all we needed to do was Powercycle the modem.. he proceeds to hang up.. Damn these ungrateful customers! 2002-12-03[By: JennaBella / 2002-12-03]
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Had one dude like that.... Told him to unplug the mdm.. EU: If I do that it will shut off my phone.. ME: WTF?!??! Ummm.. sir it should not Eu: Ok but I've done this before and it does not work.. he unplugs the modem and plugs it back in... Low and behold it works! So now all that is left is to rebot the PC.. (Simplicity is good)Well He gets an error message that tells him that a program isn't working.... Eu: Should I click on end taks? ME: Yes sir EU: Ok I've... *click* ME: LMAO (L)user prob had the phone plugged into the dial-up on the back... All I coudl do is laugh as I walked out the door for a smoke... -The Bard
'cos any kind of thanks would be tantamount to admitting he was wrong and you were right. That ain't gonna happen very often, especially when they are already pissed off with you. -K1W1
Yeah... Why can't anyone admit the're wrong? Its just as bad as grade school. -Coward
No, grade schoolers have better manners. -ab1normalh
Grade schoolers have a fear of being pimpslapped by authority figures. :) -Mushroom
I'm not talking about the kids, I'm talking about the teachers... (working in a classroom and, well, thats a story in itselg) -Coward
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12.
Honesty is the best policy!
I did not get this call personally, but it needs to be shared. Luser calls in and says he was wailing away on his tool while surfing some porn site and shot a load all over the keyboard and DSL modem and now the the modem doesn't work. Gotta love the honest customer!2002-12-03[By: recalcitech / 2002-12-03]
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Eu: OOOhhh AHHHH OHHHh Bzzttttttt.. Crap...... -The Bard
Ive always said EU's are a bunch of wankers, now here's the litteral proof ;0) -Digital Dogcow
Thats kinda sick. Wonder if he told them the same story when he purchased a new modem? -firebird2k2
And that is why you always use a Keyboard Condom. -nascar
thats disgusting, that is one instance when I'd rather have the customer lie to me
-kilo
Just out of curiosity, did the Sub complain about his "fu*king connection"? -deltree/y
LMAO deltree/y. :)
-NightRaven
Well, think about it. If the luser did not say that in the beginning and the modem ends up at the tech shop, they will get a surprise when they touch it! And don't spooze give off a funky oder? -ab1normalh
Where's my bat? -hkypipe
Did he start the call "I've COME to you with a modem problem" -lineswine
Not sure if I can beat that (forgive the pun), but I did have a customer call who wanted to know if they were responsible for replacing a shorted out modem. Turns out their charming toddler took a whiz on it. -ZooKeeper
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13.
Things to NOT call Tech Support About
A friend of mine had this call today. USER:I'm frustrated, it's taking me 2 whole days to download movies TECH:Are you on dial up, sir? USER:Yes, I am. TECH:What are you downloading from, Sir? USER:Kazaa. TECH:Sir, we cant support that program, and just in case your not aware, most of the content you download from there is illegal. USER:Oh... um.. okay, bye. *click*2002-12-03[By: firebird2k2 / 2002-12-03]
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EU: "It's taking days to download this movie!" him: And how large is this file? EU: "One point two gigabytes." him: And you're on dialup? EU: "Yes. Anything I can do to speed this up?" him: Yes, go to the store and rent the video. -Mushroom
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14.
Ka-BOOM!
Got a call the other day. The boy on the phone was about 15 i think, and his parents were in the background. (I hate it when they turn a tech call into a family event...)
Their problem was that they had just had their modem replaced for some fault that was not apparent from the logs. They still were unable to get online. I ask them for their serial number, which takes forever to get out of them, as every instruction I give, goes through the kid, on to the father, who then repeats it (somewhat incorrectly most of the time) to the mother. Finally I get the damn serial, so I ask them to check that the phonejack is in "line" on the modem.
Again, the instruction is passed down through the "line of command" (very VERY annoying). Some one mutters something in the background, presumably the father, about some "little red thingy on the back". Tell them to ignore that, not knowing entirely what the hell they were talking about, and look further down the pc for the modem...
While going through other possible causes of their inability to get connected to the web with the son, I suddenly hear the father in the background, screaming at the mother: "NO... GODDAMNIT!!! Now you broke it!"
The son says with despair in his voice: "Ehm...oh no... I think our pc is fried...!)
I ask them what they did. Son: "There was this little red button on the back...) Me: "You didn't touch that, did you?"
Son: "Yes"
Me: (having realised what the "little red thingy was")Do you want to know what that button does?
I think it was very nice of them to fry their pc. That way, it was not my problem anymore, as the warranty doesn't cover STUPIDITY!2002-12-04[By: Cronoz / 2002-12-04]
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Little red thingy? Voltage regulator? -DavidHM
Uh-huh. -Coward
heh heh, doncha just love it when the farkers hit the kill switch -Digital Dogcow
The manufacturers should make that button bigger. -Coward
A set of green LED's in the shape of an arrow point towards it might be nice, too. -TechnoVampire
Or maybe make the switch live so when they touch it the lusers get fried instead.....revenge for the years of abuse their poor little pc has received from them.....Dave..Dave...my memory module is the little red switch....zzzzap -nomoretears
Why, oh why, can't that switch be located on the side of the supply that's *inside* the case? -grahamwboyes
But it's more fun when the switch is on the outside!!! mwuhahahaha!!! -setts
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15.
Fire drill.
Today at about 5 pm, the fire alarm suddenly went off for no apparent reason. Procedure require us to hang up quickly and proceed to the evacuation areas outside...
One of my colleagues however, had a little trouble getting rid of one customer, that seemed to think that the fact that his pc was not working was more important. Even with the fire alarm in the background.... I mean come on...whats wrong with people these days...
(Another one put the customer on hold for the full 20 minutes or so it took before we were allowed back inside)... 2002-12-04[By: Cronoz / 2002-12-04]
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Huh ? why wait for the customers permission ? just say
"Sir/Ma'am , im sorry I must end this call as the fire alarm just went off " and hang up. -Termin
We had an earthquake here, and a few coworkers who were on dayshift had similar stories. :) -Mushroom
I was doing TS for a guy when my computer died -- a fuse had blown and we'd lost one of the three phases. Me: "I'm sorry, I won't be able to help you any more, I've just lost power." EU: "Well, that's your problem, my problem is more important." Umm... how, exactly, with my computer down? -chazz
Had a co-worker go into a seizure once. The call was disconnected, and a few minutes later someone called the EU back. He actually had the balls to complain that he was hung up on b/c a tech had a medical emergancy. Losing faith in the human race with every day. -n8
Yep, I've had a fire alarm and a bomb threat. After several people complained that we had to hang up because of the fire alarm, I called my customer back on my cell phone from outside during the bomb threat. When I explained what was happening, I fixed her problem and she wanted to talk to my supervisor immediately. The only person nearby was the director for the office. She told him that, while she was appreciative for me calling back during such circumstances, she felt the company lacked compassion for its employees for making them call people back during an emergency. In the end, I was reprimanded for being a good tech. Go figure. -CelticSkyhawk
Mushy, you must not be in California. We don't shut down for an earthquake unless it's at LEAST 8.0. Anything less and it's like, "Oh, an earthquake. That reminds me - I wonder if the Chargers have fixed that gaping hole in their defensive line yet?" -notpitr
I had an eu 2 blocks(or so) from the 9/11 tragedy. I could hear the fire trucks and stuff. She was more worried about getting her email up and going. even though they said not to use the phones unless totally nessasary. I fixed her problem and got her off the phone. I realized if nothing else kills this world personal greed will. -Darkrin
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16.
Regarding MSN is down (12-03)
Just happened to see that story. EU's had a problem the night before (12-02) with MSN not working. Dumb@$$ in one town we provide dial-up for had a buddy in another town we provide dial-up for. Dumb@$$ calls up b!tch!ng that our service sucks because neither he nor his buddy can get on MSN messenger to chat. Figuring it was a TCP/IP issue, since I don't use MSN, I started to trouble shoot, and he got hostile because he'd have to get offline and close his AIM conversation with the buddy. WTF??? Put him on hold, took some deep breaths, then in as tactful a manner I could, informed the (L)user he was an idiot. "Sir, are you telling me that you are online right now?" Dumb@$$: "Yes". Me: "And your friend is also?" EU: "Yes." Me: "AND you're both using AIM, as well as surfing webpages and getting emails?" EU: "Errr... yeah?" Me: "So, where exactly did you come up with the logic that our service sucks, when you are able to use our service? I'm not following the logic that because MSN Messenger doesn't work, but everything else, including another messenger, does, it is somehow our fault. Could you explain that to me?" EU: "Errr... MSN having problems?" Me: "Most likely, yes. Have a good night. <click>." That's pretty much verbatim of the conversation, too. Being a "manager" has it's perks. I sometimes get to tell the EU what I think of their stupidity. :)2002-12-04[By: NightRaven / 2002-12-04]
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Hey thats the secret new site, lets keep that quiet for now ok :) -Hawk
What don't I get? -Coward
I wish I could talk to my customers that way, but I don't think it would fly at my center. I have to keep stuff like that to myself and it's very frustrating that I can't blurt it out that they're an idiot :) Tell a few more of 'em off for me, k? j/k. -BluRaven
Maybe you could tell off the bozos at Lesssmarts for me (see above). -kman52000
I see I'm not the only one who found Hawk's statement a little cryptic and confusing? :)
-NightRaven
If you play this message backwards it says http://www.paulisdead.com ... maybe that's what he's referring to? :P -WildKard
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17.
Deadly screensavers!
I received this call a while ago. A guy calls in and says, "Do you know the 'Pipes' screensaver?" I said, "Yes." He says, "Well, my 2 year old followed the pipes with a Crayon on my LCD. Is that bad?" Need I say more... 2002-12-04[By: justatech / 2002-12-04]
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Naw, just use some liquid paper to get rid of the crayon. hrm you can't see the screen through the liquid paper? Maybe you applied it too thick. Try scraping it down with an exacto knife. -garwain
I think a putty knife or masking razor would work better. -Mushroom
There's always sandpaper...hehehe -hkypipe
Nah....an oxy-acetelyne torch would melt the wax in seconds -nomoretears
Oh what the hell.... Tell him C-4 nad plenty of it.. that way you'll get rid of the user as well....LoL -The Bard
You all are so mean. Brings a tear to my eye, I luvs ya... -obie099
All you need is the right solvent - how about concentrated HydroFlouricAcid ? (One of the few acids that can 'eat' glass) ;-) -Wonko The Sane
Gonna be fun when the HF eats through the monitor glass and exposes the vacuum tube to the outside world. -TechnoVampire
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18.
Laws 101
This guy calls in and asks if his computer came with any software to burn cds. He is told No, Windows XP supports durning data cds natively. He asks how he is supposed to copy audio cds. "Sir, that is illegal." he is told. He say, "No, these are my CDs, I can copy them." Then he says, "After I copy them I am going to sell them to my friends." Hello Luser!2002-12-04[By: justatech / 2002-12-04]
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Shoulda given him the number for the RIAA Anti-Piracy reporting hotline and told him that they would be happy to help him with his problem. -TechnoVampire
Nero, RIAA, they're all the same... right? :) -Mushroom
Just to make an argument in favor of this poor (l)user, perhaps they *are* his cd's, as in he is a musician and recorded his own songs? If so, then he does have every right to burn copies and sell them, as the profit he is making DOES go to the artist. (Okay, not probable, but it IS possible.) -Captain Trips
comeon cap'n dont spoil the bashing session, man. -LadiesMan402
I make good money burning CD's for local bands. Cost of blank CD and case $0.99 cost of time to record and produce original, and copies $0.00 sales price $5 profit per cd $4.01
I don't think every yokel that copies cd's is doing this though... -garwain
There are those of us who trade 'bootleg' audio CDs, copying CDs that were produced from someone taping a live concert. As long as the band is OK with it, as long as we don't make a profit, and as long as it's just a live show and not a studio album, it is legal. This started with analog tapes back in the day of the good ole Grateful Dead and has evolved to many jambands and lots of CDs. But, this (l)user blatently admitted to selling them, so he definately deserves to be bashed! -Jenzkind
It is perfectly legal to copy an audio cd for your own use, I understand that that is not what the customer was going to do, but the tech did not know that when he told him that copying audio cd's is illegal. I have every right to make a copy of a cd that I buy, It's called "Fair Use". -kilo
indeed, as long as you still have the origional cd, and make no money off of the burned copy, there is no law that says you cannot do that, even though the industry would love there to be one -desano
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19.
Yeah, right
FTS agent calls with a guy who's "uploads" will start at 10 KBps then go down to 0. Kind of unusual, so I say give me the call. First question, "What program are you using?" Can you guess? "Kazaa," is the response. Then, after telling him the issue as far as I was willing to go, throttle bandwidth down to 64K, dont bother with it, he asks, "So, what program do you recommend?" Its amazing what people think we can suggest. But, again as I tell my fellow agents, whats worse? The fact that the guy called tech support, or that the agent did not even ask what program he was using before calling me? What a day..........2002-12-04[By: psxdefector1 / 2002-12-04]
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20.
the internet is broken
endLuser: "I can't type in my password to login to your website" Me: Is the line blinking in the box where the password goes? enLuser: "Yes, but when I type nothing appears." Me: Opening Notepad and type in the phrase -I am sam-. endLuser: "Nothing happens there either." Me: sir, your keyboard is either unpluged or broken. have a nice day. <click> Yaaaaaaaaaaaaaa!!!!!!!!!!!2002-12-04[By: Screamer / 2002-12-04]
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