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Tech Stories Archives - October 2004
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1.
Customer Service Week 2004 (part 1)
Oj joy. This should be fun...
National Customer Service Week is always the first full week of October. This year, it's October 4 - 8, 2004. Started by the International Customer Service Association in 1988, it has become a national event as proclaimed by the U.S. Congress in 1992. According to the ICSA, the purpose of National Customer Service Week is "to create a positive message that lasts all year long and to provide a productive opportunity to generate an even stronger commitment to customer service excellence."[By: Vermiis / 2004-10-01]
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Its too bad this isn't publicized more, because I think we definately deserve the respect. - Yuri
It might actually mean something if they made it a week-long paid holiday or earned double time for working it or something. -OhioTech
This doesn't sound to me like it's for the benefit of anyone PROVIDING customer service; it sounds like "eat even more shit from customers and management" week. Buzzwords get my cynicism gland going early. -Owie
Is anyone's company actually doing anything for it? Our management is planning games and team-building activities, along with prizes in some contests (gift certificates and the like). I don't see it being the type of fun we'll actually enjoy, especially since we'll be told to take time off the phones to join the fun, but the second a caller waits too long and complains, we'll all be reprimanded. -CelticSkyhawk
http://www.customerserviceweek.com/ -LaserGuru
LG, that link just made me sick...thanks. Anyone that "TREASURES their customers" without the use of a burried chest should be shot. -Bobsentme
I rescind my earlier comment. I didn't know you could get a paperclip dispenser. -Owie
I WANT THE SLINKY!!!!!! -Mathias
Jeez that is sickening LG! How dare this asshole suggest companies make their CSRs say things like "At (company name), we treasure our customers! How may I help you?". Someone needs a clue-by-four inserted sideways! -BritishBunny
as far as I know, my company is doing what they do all the time: Working us like dogs and yelling at us when we do our job, but don't hound other management-level employees for doing theirs. NEVER A DAY OF BOREDOM HERE AT ******Broad Band!! -CarbonTetra
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2.
Customer Service Week 2004 (part 2)
Monday - Pajama Day
Techs can come in dressed up in their favorite PJ’s (appropriate attire only).The person with the most outrageous/impressive outfit will win a prize.TSG will provide bagels with cream cheese and butter all day, as well as juice and coffee.
Tuesday - Sif-Fi Day
Techs can come in dressed up as their favorite Sci-Fi character. Prizes for best costume will be handed out. Quake will be setup for techs to play on the computers in the portal. Treats will be given out during the day. September birthdays will be celebrated as well as Silver Star Awards will be handed out.
Wednsday - Dessert Day/Sports Day
All techs will be requested to bring in a dessert such as cakes, cookies, pies etc… TSG will provide the plates, utensils, coffee, tea and juices. TSG will also supply Ice Cream. Techs may come dressed in their favorite teams attire. Prizes will be given out.
Thursday - Favorite Decades Day
Techs will dress up in outfits from their favorite decade (60’s, 70’s, 80’s, etc…)Prizes will be given out for the best outfit for each decade. TSG will hand out fresh popcorn, chips and other bagged munchies.
Friday - Crazy Hats and Shades Day
Techs will dress in their favorite cool shades and hats. Prizes will be given out for the most creative outfit. Cotton Candy and Ice Cream will be supplied by TSG.[By: Vermiis / 2004-10-01]
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Note - TSG = Technical Support Group. Not my company ;) -Vermiis
"Oh, and next Friday... is Hawaiian shirt day... so, you know, if you want to you can go ahead and wear a Hawaiian shirt and jeans." - Lumbergh -teivrann
Is it just me, or are "most outrageous" and "appropriate attire only" mutually exclusive? -karlata
....I don't think my coworkers would appreciate me strolling in on Wed wearing my smelly hockey gear, lol -leonine
And the minimum is 14 pieces of flair </Stan> -RedSwingline
So the leather PJs are out for monday? -TeamWolfguard
say your favorite decade is the one in progress, and dress normal. if you usually cant wear jeans, wear them. -rhiannon
Make your favorite decade the 90s. The 1590s. Dress like Shakespeare. -Jay911
If they don't pre-pend the actual century, say it's '90, and wear your sheets. -namor
what if you sleep in the buff? -neuman1812
LMAO, leo, I was already pondering coming in wearing full gear. But being a goalie, I don't think I want to sit behind a desk like that. Maybe I'll wear my helmet for 'crazy hats' day. -Vermiis
Hawaiian Shirt Friday didnt last very long here... -LaFiamma
LOL at Jay911 -- Aye, m'lord, an' which outfit would ye have me wearing? (As I am into Ren Faires, I have several outfits circa 1600 I could wear.) -Captain Trips
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3.
Another stupid commercial...
I didn't remember this until tonight, but I encountered this early this morning while coming home from a call. (Besides working at 911, I am a volunteer firefighter/medic for my local department.) Anyway, this was an ad for a temp agency (I don't know who they thought they'd have listening at 4:10am, but whatever)... specializing in "Microsoft Office Specialists in Excel". Isn't that being a little too specialized? How hard can you focus on Excel?[By: Jay911 / 2004-10-01]
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I had a Microsoft Office course in college. The Excel portion was half a week. The course, like all courses at that college, lasted 4 weeks, with each class held for 4 hours a day - so the entire Excel portion was covered in 10 hours. As a contrast, Access lasted 80 hours (2 weeks). IIRC; it's been a couple years now. -OgdenTechGuy
Ha well, the announcer was sleepy at 4-10am and missed out the "lence" -Zoomer
They have Microsoft Office Specialist exams for Word Core, Word Expert, Excel Core, Excel Expert, PowerPoint, Outlook, Access, and Project. The core tests demonstrate proficiency with the software. The Expert tests demonstrate mastery of the software. -TrainingGod
"They have Microsoft Office Specialist exams for... PowerPoint" - <deity> help us all!! "Too stupid to put your bullet points on a slide by yourself? Hire one of our PowerPoint specialists!" -SalParadise
Ah, but, you see, the commercial is for AccountTemps so they want prospective employers for their "accountants" to think they're getting something extra. -sassicatz
woo hoo Voulenteer FD/ FA -wazntme
Back when I was teaching we had three excell class levels, "Beginners" "Intermediate" and "Advanced". Each class was supposed to last for eight hours, however, "Beginners" Usually flew by in three. Once you get into formulas, you can actually spend some time there, but you can only do so much algebra before your head explodes, and then I have to go get the mop bucket.... -Mathias
"Department of redundancy department, how can I help?" -flapjackboy
Some of our bean counters use Excel to the max! Way over my head with their formulas. They'd ace the Excel expert test. -BritishBunny
My ex took a required Microsoft Office course in college. We'd both been users of Microsoft products for years and when I heard, I basically rolled my eyes and nothing else. They taught her how to do things in Office that I didn't even know existed. I was impressed. Dunno when I'd ever use any of the material, but I was nonetheless impressed. -Mango
When I was looking for a job and was down and out, I took a job as a temp doing secretarial work... they were amazed that I aced the excel test, the word test, the access test, and typed 93 wpm... they were like "wow, you know a lot!" -EagleEye
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4.
Ticket Update (OT)
For anyone who read my previous post about getting a ticket for speeding, here's the update.
One thing I neglected to mention in the other post is that my stepfather is a cop. Well, was, he just retired a few months ago. The cop saw my patch and my PBA card and STILL gave me a ticket.
So I hear today that my stepfather tried to get it taken care of, but it turns out the cop that gave me the ticket is a fucktard and would give his own damned mother a ticket. He's going to try one more route, but he says I'm prolly stuck with it... So now I fight it and see what happens, thanks for all the suggestions btw. :)
Oh, and just a sidenote. On my drive home today, CREEPING along at 50-55mph, I happened to pass my officer friends again. Same car, same spot, same cops. They had some guy in a van pulled over.[By: Vermiis / 2004-10-01]
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have you read Kevin Mitnick's The Art of Deception? he mentions how to get out of a traffic ticket. -p3bk4c
I sympathize with you, on the other hand I don't think relatives of cops should get special treatment. And yes, I drove 80 on the way to work this morning. -thx1138
at least you did not get a ticket, a $500 ticket, for passing in the break down lane and wreckless driving... While your car is overheating and you are parked on the side of the road trying to feed it water... Thank god for the digital camera. We took pictures that showed the fact that there was gallons of water on the road and a hole in the radiator. Had a statement from the lady we got the water from and the recipt from the pep boys 1/10 of a mile up the road for the stop leak. I hate idiot cops that are trying to make quota. -TeamWolfguard
Here's one: you are required to give emergency vehicles the right of way, but you have to do it in a way that does not endanger others. If you had to speed up to allow him room, then any ticket is entrapment. -technaround
I just hope you don't get one of these judges: "Were you speeding?" "Yes, Your Honor. But--" "Guilty. Get out of my courtoom." -NightSteel
TeamWolfguard, Some Cops. A buddy of mine’s Firebird engine caught fire. He stopped in the middle of an intersection, and put the fire out with his jacket. Cop wrote him tickets for blocking traffic and littering. Judge through out the litter when the cop admitted the jacket was still smoking and too hot to pick up. -Year9595
If I were a cop and somebody did the "I KNOW A COP EVERYBODY IN MY FAMILY IS A COP" would get the biggest ticket I could write even if I was just going to give a warning or pulling you over to give you $1000. -Yaos
Last time my brother in law (he's a cop) got pulled over, he didn't get a ticket. What the cop DID do, was make him sit there for 45 minutes while the cop did his paperwork. So, at least he got some punishment. -TechieSidhe
the story in "the art of deception" doesnt work in most states becasue in traffic court they give cops two or three chancs to make an appearance. After that they will dismiss the case. -xtc46
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5.
Digital Dogcow photographed at last?
Just saw this today, and had to wonder if the elusive Digital Dogcow had been immortalized on film... Picture can be found at http://www.geekculture.com/joyoftech/joyarchives/599.html[By: DreadPirate / 2004-10-01]
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Anyone playing catchup here?. See my whiteboard! <eg> -Digital Dogcow
Ketchup? Not very good on Dogcows, I hear... ;) -snowcrash
Aww, you're cute DD! Want to be my pet? ;-) -CommanderData
"Moof" ....rofl -leonine
*grabs back plushie* This is my special plush dogcow, and it's so cute, and I made it myself, and...and...I love my plushie! I'm going to name it Dogcow! *hugs plushie* -snowcrash
Hey! I'm kinda plushie! -LaserGuru
DDC ? Naw ... It says 'MAC' LUsers ... ;-) -Necros
first off- a hearty "MOOF" to DD, and that is an old link, yet funny, and Necros- I've said it before- my BEST times were doing MAC support- 2:38 AHT. MEH to you, I say, MEH! -HappyCrappy
I don't do Mac support, but have heard that the rule is: "It's either easy or impossible" any truth to that? -CTYankee
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6.
Disaster Prediction Fulfilled
So one of my myriad duties is to manage the corporate anti-spam filter program. Since it can ban or quarrantine attachments, it's pretty useful as an anti-virus filter as well. But of course, any filter is going to occasionally have false positives, and this one, since we make our own rules, gets a lot. Therefore most rules are made to send email into quarrantine for review, and later made to reject once we are sure they are "safe".
So the boss and his wife use the corporate email for their personal email (strike one!). And that leads to a higher incidence of false positives in quarrantine. Soooo, the boss made me set some addresses to bypass the filters (strike two!)
So this morning I discovered most of our computers have a virus. And I traced it to one of those addresses that bypass our filters (strike three!). And it got loose because the Anti-Virus Update server is blocked from the Internet by a bad firewall rule (Foul! How do I get a foul after the third strike?????).
I told them it was not a good idea! So, should I point this BFG9000 at myself, or at the boss?[By: CyBear / 2004-10-01]
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LART barrel should always point AWAY from you... -TechieSidhe
Put the boss on a separate firewall with no filters. -LaserGuru
Either that or just put your boss outside the firewall. -NightSteel
Just set fire to the boss and burry him in a wall... -TeamWolfguard
Hey, the knob told you to do it, and he signs the paychecks. No-brainer for me. Him, too, apparently. -Owie
LART them all and let *deity* sort 'em out. -maciarc
If you have a policy that dictates how e-mail/spam filtering works stick to it and don't let the boss change it to make it convienient for him to chat with the wife. -Starfury
<boss mode> BUT I NEEEEED MY Pr0n...errr I mean wife </boss> -xtc46
Do they make a "Double-dong" BFG-9000? That way blame is spread to both parties.... :-) -vacuumtubes
Hopefully, you documented or otherwise tracked his stupidity an obeyed the first rule- CYA, CYA,CYA.... -HappyCrappy
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7.
Two Quickies
Customer 1 : "I need a new hard drive for my system. They told me to see if you had a 10 gigabit or 20 gigabit drive." Mathias : I'm sorry, we don't carry either of those. we do have a 40 Gigabyte drive... Customer 1 :"Is that bigger or smaller than the 20?" *time passes* Customer 2 : "I have an Hp, and it's trying to start in DOS mode" Mathias : Okay, what version of windows are you tryng to run? (I always hafta ask this. Sometimes it's windows 3.11, sometimes it's not even windows.) Customer 2 : "Windows 98" Mathias : Okay, is there a floppy disk in the disk drive? Customer 2 : "I don't know" [By: Mathias / 2004-10-01]
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*blink* -LaFiamma
<Q>Is the 40 bigger or smaller than 20 ? <Ans> No, they are both the same physical size... ;) -Wonko The Sane
Then try to explain AWG- American Wire Guage. -LaserGuru
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8.
Oh, yeah, one more quickie
Customer 3 brings in a system complaining that it powers on but gets no video. Opened up, no RAM is installed. Okay I'm going home now.[By: Mathias / 2004-10-01]
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11.
huh...
SF: "I ain't goin' wivout my phone 'cause I be 'specktin important phone calls and I cant' be wivout service"
and later on..... "could you have it did today."
...I wonder what kind of "important calls he be 'specktin"[By: leonine / 2004-10-01]
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that guy lives in my apartment complex, and drives a hummer H2 (500 dollar a month apartment, 50k car in front of it) -rhiannon
Whoa...flash back to my days below the bible belt. Damn, now my head hurts. -Bobsentme
"I'm sorry, Sir, but I won't repair your service until you can repeat that sentence in proper English." Gods, I hate people who speak that way in public. What about that do they think makes anything they say remotely credible or makes them look intelligent? I hope these calls are about ESL (English as a Second Language) classes, because someone seems to need them badly. -TechieSidhe
Was in SF and asked a kid on the street where the closest Mcdonalds was. He told us "You go down dere and to dat way." We figured out dere = straight ahead, dat = left, and guessed dis = right. -Starfury
You live in my neighborhood, rhiannon? ;) -bracketmonkey
jon't writly know watch o dem dar impotant telyphone calls hed be expectin' -techpeon
The people from Hooked on Phoenics were supposed to be calling him. -chefque
He be 'specktin' a call from dem good ol' boys down to Ni-ger-e-uh. Dey's done promized him a 'hole mess of cash just from his helping them outta a jam with them bad ole' revinoors down thar. -TechnoVampire
"Proper English? I dun did dat! Don chu?" Let's see, important phone calls, must be certain "deals" going down. -Captain Trips
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12.
Customer unable to fax...
5 mintues into the call: Me: "Let's check your settings...are you set to fax through the internal mode?" Idiot: "Yes"
45 minutes later...Idiot: "This is set to fax through the Bluetooth modem. Should I be doing that?"[By: LaFiamma / 2004-10-01]
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yes bluetooth can do that just aim it at your television and you know when its done when you moss starts growing over your keyboard. -techpeon
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13.
Holy Spyware Batman
Gees...........here I am running SpySweeper on an EU's machine. It detected:
1. Spyware Found - 29
2. Traces found - 29,534
I won't even COUNT the amount of times Ad-Aware and SpyBot have found the same crap over and over again. My god, her machine is really fuxored. [By: Bunglehawk069 / 2004-10-01]
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"But the purple ape told me that I need to download this XXX.exe file!" -billybien
Same spyware popping up again and again? Might be the dreaded VX2. Ugh. -Amiga5000
try www.pestscan.com on it, and clean up what it finds (less cookies, at least I don't). Might allow it to stay clean for a while -CTYankee
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14.
This is not tech.
Weep all ye male techs, CD is now off the market. Fuzzyom asked me to marry him and I've accepted. Wanted to share the great news with you guys! Hopefully, we should be getting hitched next year. We will now return you to the regular schedule of tech ranting and I apologise for posting a non-tech story... [By: CommanderData / 2004-10-01]
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Congrats! -GothKat
::sniffle sniffle:: Oh, well, I was on the wrong side of the pond, anyway. -FredKlein
Congrats :) -Bunglehawk069
Congratulations, and good luck! You were too old for me anyway <dives for LART shelter> -trs998
Having been the one lucky "yank" to meet CD, I have to say Fuzzyom is getting very lucky here. Best of wishes to the both of them! -DreadPirate
*Throws rice at CD* HURRAH!! Oh...I guess I should have taken it out of the box, huh? Wow, I didn't know someone could pick up an ICBL, I thought it was much to heavy to**KLANNNNGGGGGG!!!** Ow....*collapses* -Darth
W0000000000000000000000000000000000000000000000000000000000hooooooo!!! :D -mousie
Congrats! May you enjoy many happy years...in bed,the kitchen table,the floor...anywhere ya want!!!! :D<dives for the LART shelter>"Wolfprince!!! Open this dorr RIGHT NOW!!!" BAM!BAM!BAM! -rokitt
Congrats! I am sooo happy! May you have many years bereft of Starfishies! -TechieSidhe
*scratches CD's name off of list* There goes another one. Oh yeah, CONGRATS!!! :P -Bobsentme
Congratulations. May it be the best decision you ever make. It was for me (and I hope my wife agrees). -Owie
Congrats to both you and Fuzzy. :) -pcmacman
Whats the going rate for a Hitman????... (All the Best CD) ;) -Wonko The Sane
yaaaaaaaaaay! -VIPERsssss
Congrats! I, the missus, and the as-yet-unborn spawn wish you all the best in your life together! -soccerdude
Congratulations to the both of you! That's wonderful, I'm sure I join everyone here in wishing the two of you a long and joyful time together. -NightSteel
Congrats CD!!! -GeekGirl
Many congrats to the both of you! I'll sacrifice a PHB to make sure the wedding day goes off without a hitch! Other than the two of you getting hitched, that is! -SwedishChef
So, uh, this will *delay* the posting of NSFW pics, I understand, but... :) Congrats! -namor
Yay! Best wishes! :) -bracketmonkey
Congrats and best wishes to you both!!! -hkypipe
Congratulations!! Will there be a webcam? Will the cake be chocolate?? I want to see the Tazmanian Devil in a veil!! (runs for LART-shelter) -Answerboy
Congrats! (Saaaaayyyyy...how did you produce these results? Maybe I can copy the technique... ;) ) Seriously, congrats again! OK, Casa de Crash expects at least a suggestion for a wedding gift for the two of you! -snowcrash
Congratulations! But I don't see how this is non-tech. It gives hope and incentive to the rest of us out here in tech land. We need happy endings... and happy beginnings! Best wishes! -Paisley
You have my most heartfelt congradulations of this blessed event! Might I offer a suggestion? I remember you posting about the torture your sister put you through for her wedding.... it may be time for vengence... Is it going to be a Goth wedding? put her in the wedding, make her wear a goth dress. <BFEG> -wolfprince
Just read TSC today. Congratulations! :) -NightRain
Congratulations to the both of you, all the best for the future and long may it last -StuffT
So is there a ring involved? Do we get to see the ring? I wanna see the ring! -snowcrash
Congrats to the both of you! May your future years be happier (if that is possible) than the ones I have with my wife (stop looking over my shoulder dear!). -ecoli
Congratulations! (I'm not envious, no I'm not.) -Tekkie
Congratulations CD. May you both have years of happiness -PID1
Congrats! :) -ReDon
May the road rise to meet you, may the wind always be at your back, and may all your ups and downs be between the sheets. Congratulations! -EvilOtto
Congratulations!!! I Agree, when do we get to see the shiny bobble? -BunnieTechBabe
Tell fuzzy to remember this key info. No man is complete until he's married. Then he's finished. Congrats -mccallister
not to burst your bubble but spain now allows homosexuall marriage....its not special anymore :p -SGTARKyTEK
I join the chorus: congratulations! May your partnership be happy and fulfilling! -NordicPT
Many congratulations! -teivrann
Congratulations to both of you! Hope you have many happy years together. -sassicatz
Congratulations and the best of Health, Wealth and Happiness to you both -Zoomer
Congratulations! I wish you both the utmost happiness together. It's always heartening to say two techs get together. Now please have lots of mini-CDs who will learn to LART like their mother! :P -modeski
Congrats to you both! -BritishBunny
Congrats, m'dear. Now I understand the delay in my little project for you. No problemo; it's waited this long, a little longer isn't going to kill anybody. Live long and prosper. \V/, -RiffRaff
i was trying to figure out why the sky was grey today and the neighborhood dogs were hiding -postal tech
Little fuzzycds on the way ! -Deadagent
OOOO! Congrats CD! When do we get to see pictures of the ring? :) <wonders off to whimper at the other half>. -fearmyroot
Congrats! More techs need to join forces against the starfish. . . -valkyrja
Congrats! =) -ThreeBucks
On behalf of myself, I hereby bestow congrat...actually, let's make it simpler. YAAAAAAAAAAAAAAAAAAAAAAY! -Mango
Woohoo! Grats! When do we get to see the ring?! -pixel
My most heartfelt congratulations, CD! Live long and prosper, the two of you together! -chazz
"Yes, dear" begins here.... -vacuumtubes
Congrats! Married life is wonderful. -MrsQuadrinaro
Congrats CD ! I love a day when lots of good things happen !! -Spyder19
Best of luck to you both! (Hey, who says marriage [or engagement] takes one "off the market?" Okay, maybe "not for sale," but I am still "for rent!") -Captain Trips
Congratulations to both of you! I'll set the bat choir to learning the Wedding March for the ceremony, and a few rather more risque tunes for the honeymoon. -TechnoVampire
Many congratulations to you *bows* -Lehk
WTG! Congrats! -Zayda
Congratulations CD. -Dcadiman
Congrats to the both of y'all! -Grue
Congrats and many happy years to you and Fuzzyom!!! Best of luck and I will sacrifice any stray SF/PHB's I can find to help ensure smooth events. -virtualchoirboy
Congratulations!!! With all you've been through with MCB, your ex-boss, and everything else, I hope this marriage provides the balance to average things out. Best of wishes to you and Fuzzyom. -HidariMak
Congratulations, good luck, and may the force be with you. -RandalGraves
Congrats and best wishes for a long and happy life together!!!!! -redevil34
Congratulations, Hope your marriage is as happy as this Kiwi and her fellow tech hubby. -K1W1
Yes, what they all said, X2... -HappyCrappy
Congrats!!! Congrats to both of you. -rockytech
Welcome to the world that is committed relationships where you only have sex with one person again ever (unless you become swingers). It's a fun place. Just remember that when you spawn, you'll be bringing on the anti-christ so take many cute photos of the burnings and pillaging and such. -Dragones
little behind but ya..^^^ what they all said..and does this mean no Bikini pics? -neuman1812
Just caught up with TSC - many congrats both! -Witchfinder
Waaaaaahhhh!!!! i've been away too long!!!! :( anyways congratulations CD hope you enjoy your years of wedded bliss till the end of your battery life :P -CrystalMare
Congratulations! -Firthy2002
Congratulations! We're all invited to the wedding, right? *finishes comment before GF sees post and demands engagement ring. Again.* -Bioguy
Congratulations from the bald dwarf! May you (both) live as long as you wish, and Love as long as you live! -CTYankee
late congrats to the both of you. (Damn, now I'll have to find a new dream woman) -srteach
somewhat late, but congratulations!!!!!!!!! -Mahal
Congrats my British Butterfly. Fuzzymom is a lucky Brit.......DAMMMIT I LOST MY CYBERGIRLFRIEND!!!!! *kicks virtual chair* -burrkiss
Congrats CD - (Tell Iain it is about bloody time!). When is the handfasting?
Are you webcasting it? -lineswine
Here's my veeery late congrats to you! So, congrats! -ShiftedBeef
Had to be off-lined for three days the a/n you posted. Belated congergitaions! -MadJack
Best of luck to both of you, may you be more happy than you ever imagined! -AmdInside
Sorry I failed to send you a congrats! I was unable to read TSC on a regualr basis. Welcome to the happy techie love-love club!! -TechOgre
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15.
cram your peachtree
this lady is the stupidest person that i have to deal with on a regular basis. it took 3 weeks for her to learn how to burn a cd, calling me every other day to ask the same question. even though i had left a detailed instruction sheet on her desktop. now the new one is peachtree ( i hate this software as is ) if you are running an older version (2002) you must upgrade to 2005 for the new tax updates to work. now she HAS done all this before. HOWEVER now she has a choice, she can have me do it then blame me and make my life hell with a million peachtree questions. I am NOT peachtree support. i use it to bill my labor for dealing with fucktards like you, i don't know the forms setup, i don't know the tax setup crap, i don't know peachtree. leave me the hell alone and find someone who knows it or pony up some cash to the phone support that's going to be cheaper than me helping you in the long run.[By: n0ize / 2004-10-01]
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Tell her she's barking up the wrong tree. -Rabbitt
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16.
Simple instructions...
Are not so simple it seems. I've lost count of how many times I've run SFs through Disk Cleanup: Me: "Ok, put a check in everything and hit OK." SF: "Temporary Files?"
Me: "A check in everything and hit OK."
SF: "Temporary Files?"
Me: "Check everything and hit OK."
SF: "Downloaded Program Files?"
Me: "Check everything and hit OK."
Then when they finally hit OK...
SF: "Do I want to delete these files?"
Me: "Hit Yes."
SF: "You mean OK?"
Me: "Yes. Hit OK."
SF: "You want me to hit OK, then?"
Me: "Yes. Hit OK."
SF: "Are you sure?"
Me: "Yes. Hit OK."
SF: *still not sure* "Alriiiight... I hit OK."
Me: "Let me know when it exits out to the desktop."
SF: "Alright."
Time passes. And passes.
Me: "Is it still going?"
SF: "Is what still going?"
Me: "The Disk Cleanup program. Is it stil running?"
SF: "How do I tell?"
Me: "Do you see if on the screen?"
SF: "No I just see my screensaver."
Me: "Do you mean the desktop?"
SF: "The picture of my kids, and all the little icons."
Me: "That's what we want."
SF: "What did we just do?"
*bang bang*[By: AmazingKreskin / 2004-10-01]
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I'm sure I've seen mousemats with a target and "Bang head here". Problem is, they're neophrene, and I prefer hard plastic (a Ratpadz ATM) -trs998
On XP I'm careful what I choose for disk cleanuo options. Once I noticed over 4 gigs in "compressed old files" on a drive with 40 gigs of data on it. So, you're going to delete 10% of my data? No thanks. -DarthLuke
Hey, the only thing wrong is that you said "hit" OK, I used to do that until I found out some of my sf's would HIT the ok or "turn off" the pc, instead of powering down...... Yeah...it's Friday -PoohBear
DarthLuke: It doesn't delete those files... read it more carefully. It says "COMPRESS" not "Compressed". What it's offering to do is compress "old files" (files that haven't been accessed or used in a long time) to save disk space. -- Also, you don't want to check everything in disk cleanup. You want to leave "Office Setup Files" unchecked, or the user will have to put in their Office setup CD when office needs to install a new feature. -EagleEye
I always copy the CD's to a directory and install from there. For some reason, Office refuses to install everything as 'Run from my computer' for me. -maciarc
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18.
Recording Calls (question)
Ok, as far as I know, there is no way for me to personally record calls. I can hit a button that will send it to mu supervisor, but that's about all. Any suggestions as to how I might be able to nab a few calls here and there? I'd love to get some of these lusers on tape, hehe.[By: Vermiis / 2004-10-01]
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We record our calls (for training purposes) by having a adaptor between the headset and phone which has a normal tape recorder mic jack on it. Then it's just matter of using a small tape recorded (our sound cards mic input) to record ;-) -NordicPT
I need a more discriet way to do that. I don't think I'm actually 'allowed' to do it. -Vermiis
Perhaps a suggestion to the powers that be for recording for "training" purposes? -Rabbitt
Radioshack makes a device that makes recording calls a piece of cake. If you wire all the cables behind your phone most stoopervisors won't notice. -Yuri
They are recorded by a 3rd party company, and our supervisors can pull them up. And they're in friggin .wav or .mp3 format! I just don't have access to them, bah! -Vermiis
if you can secretly install a dialup modem in your computer, then split the phone line with one line going to the modem. then you just have to download software that records calls. I've used software called "callcorder". it works ok -LiQUidICicle
Step 1: Buy a digital audio recorder. Step 2: Get adapter/splitter that sends audio to digital audio recorder. Step 3: Make sure splitter is hidden, or it looks like part of headset contraption. :) -EagleEye
LoL, well if you can show me something that I might be able to get away with, please send links! The problem is that I'm right out in the open, it's an open floor. Everyone can see, so I need something quick and easy and something you couldn't even notice if you sat in my chair. -Vermiis
step 1) Dont farking do it, do you really want to risk getting fired from your job just to have some funny recordings. really not worth it at all, unless you REALLY hate your job. -Lehk
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19.
Revenge is sweet
Its been a while since I told a call story :) - most of my calls are pretty routine, but today it was like a full moon was out or something. We do some limited network/hardware support over the phone for our customers - its usually best effort. A lot of issues we refer to a consultant.
Today I had a customer call back who had already been refered to a consultant who told him "everything was fine, and whatever was wrong was something WE did" and he was pretty pissed off. He was so mad that he put his csr on the phone and I helped her solve it - probably took about an hour. The problem? The machine had two nics in it - only one was being used and it had the wrong network address, and the cable was disconnected (remember the original tech said everything was fine?). Most of the time I spent trying to figure out what network adapter was connected - after that have her connect the cable back to the network switch.
When the shop owner came back to the phone I told him something along the lines of "you know that consultant that charged you 200$ to tell you everything was fine - truth be known he could have fixed that in five minutes if he knew what he was doing". All he could say was he was sorry for the way he talked to me earlier and he would have a chat with the onsite tech. BTW - I rarely attack consultants/technicians unless they are dangerous (I had one ask me how to format a disk once) or blame things on me.
If the tech who did this is reading you should think twice before crossing Yuri :).[By: Yuri / 2004-10-01]
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Just imagine what you'd be making as a consultant. ;) -namor
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