Ever get that feeling Ever get that feeling, that is you continue to update the kbase enough so agents will stop asking dumbfuck questions cause they can't think, you will write yourself outta a job? [By: DarkRookie / 2012-06-04 ] Comment on Story Comments All the time... As much as I dislike those who have the ivory tower mentality, sharing at least some knowledge is helpful, but not so much your brain falls out. -skippytpodar yea, as a consultant i do - while knowldege sharing is essentiall - i want to keep getting renewed or get new contracts. working on a call center though -- you'll never run out of KB articles.. there will be questions about questions and no way to anticipate every possible phrasing compbination agents or callers can come up with ( short of a millions mokeys at type writters) I almost miss those days... almost. -Harm That assumes they'll read it -Icelator Anytime you make a system foolproof, nature will make a better fool. You would have to document breathing in between troubleshooting steps to write yourself out of a job. -gashach @Ice: They hate me. I won't give them the answers. I will at most, if I feel like it, give them a tip number. -DarkRookie No chance of that considering even after you publish the kbase tip they still have to ask. -deedadee " see KB XXXX" " where do i find that" YYYY " okay.. what does this mean?" and theen.. and then andthenandthenandthenANDTHEN -Harm hah! I am tempted to write some documents on how to do singular and plural agreement and the tenses. When several hundred people see what you write, it pays to be grammatically correct. (I can't say the same for my colleagues) -boxcar In theory, yes. In practise, no one bothers to read, so no. -reveriel Nope - cause the better the kb, the stupider the people they hire. Sort of balances itself out. -frprinterwiz

Next Story:Nu math by skippytpodar

<-- Back to Home Page