Boss LART Early last week, I got a ticket across my desk about a user who had a laptop lock up due to her being overdue in bringing it in for updates, as the encryption is designed to do every 90 days if it fails to connect to our encryption server. I e-mailed her to bring it in, and she replied quickly enough that she'd bring it in on Monday. Monday came & went, and she was a no-show. I e-mailed her a second time, asking her to bring it in. Wednesday was our SLA date to close it out, so I closed the ticket stating she never brought it in despite two e-mails and a promise to bring it in. So today, she just comes up to our Helldesk, drops the laptop off as if nothing happened and wanted it done by the end of the day. The Helldesk folks didn't even bother to look up the ticket to she I closed it for her not bringing it in time, which meant that by bringing it in today, she automagically got pushed to the bottom of the heap. As soon as they brought it to me, I felt a disturbance in the Force, as if something compelled me to check the Event Logs. Sure enough, the lady hadn't even logged into the laptop since October 21st of LAST YEAR. I screencapped it, and forwarded it to $boss, along with the notes. He sent off a nastygram to the lady, who as it turned out, was just a secretary, asking why she needed a laptop if she hadn't even bothered to turn it on in 8 months, especially since she's just a secretary, and also why she decided to bring it in now, when I asked her to bring it in on Monday. No response yet. [By: skippytpodar / 2012-06-22 ] Comment on Story Comments Let me guess, she's probably scheduled to go on vacation in the next week or so and needs it to post on Facebook, I mean...do lots of hard work.... -TechieSidhe Or perhaps if she "proves" that it is not sufficient for her needs she feels she will get an iPad. -Holdfast For her needs an Etch-a-Sketch would be over-specified. -Gromit She throws a towel over the laptop, plugs it in to charge, and her cat sleeps on it. (My own cats were horribly disappointed when I finally got rid of my old CRT monitor.) -MeanDean

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