No-show-palooza Last week, a lady put in a ticket complaining that she couldn't get into her laptop. Somehow, my name got attached to it, and suddenly one day, I got two nastygrams from the lady claiming I was supposed to show up at her office for some 9 AM appointment to help her out with this. I checked to make sure I wasn't going crazy, and I didn't call or e-mail her about any such appointment. So I reply back to her saying that for the laptop service, she really does need to come up here with it and we could help her out since out network ports up here don't disable the instant another PC plugs in, even a legit one. So what does she do? She just comes up to the Helldesk, drops off the laptop and says she'll be back and expects it to be fixed. I pop open the laptop, and right away see the problem... The laptop spent so long away from the network that it still assumed her old password was the current one, so when she changed it in the AD, she tried to use the updated one on it, with no luck. I contacted her to inform her of this and no answer on her phone. I e-mailed her, and again no answer for two days. On the 5th day, I closed out the ticket because it had been open too long and $boss was getting strict on us closing tickets within SLA. I noted down dates & times I tried to contact her with no success to make sure my behind was covered. The next day, an updated ticket from the same lady got in my queue, saying how she was upset I never got back to her, how I should have come down to her office, etc., to fix the problem, and how when the Helldesk tech tried to tell her I attempted to contact her two separate times, she accused him of lying. I again called her, and after the cursing out, I told her all she needed was to have the passwords updated on the laptop, which required the laptop to not only be plugged into the network up here, but required her to be physically here to actually type in said passwords. So we tenatively scheduled an appointment and she was a no-show. I contacted her again and yet again, tenatively scheduled for her to come up today at 2. I waited... and waited... and waited. I even helped $boss move his desk into his new office down the hall while waiting, and 3:30 rolled around, still nada from her. So I closed out the ticket, saying I made two attempts to schedule her, and she was a no-show both times. 3:45 rolls around, and a brand new ticket from her comes in with the exact same ticket as before, saying she couldn't get into her laptop, etc... Oh JOY. The good thing is, I myself am moving to the Helldesk tomorrow, so I will no longer be dealing with this starfish... Thank $deity.. [By: skippytpodar / 2012-07-11 ] Comment on Story Comments How lengthy was the email to her boss about her failure to help you help her? -TechnoVampire

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