Dumb*SS co-workers A call comes in, I give my greeting. The customer says "Disk permissions repair complete". I pause, waiting for more. No more was offered. I reply "that's great, why are you running a repair on disk permissions?". The customer replies "because the other guy told me to". At this point I'm looking at the call history and the only recent log is an error message saying the disc that has been inserted is not recordable. The previous case notes say nothing about repairing disk permissions, I assume the call cannot be related, it must be a new case. Still trying to figure out what is going on, I ask "what is the issue you originally called about?". The customer was trying to burn a video file to DVD using $DVD burning application. I inform the customer that the most likely cause of that error is that the blank dvds are bad. He cannot understand this, since he has burned 2 discs from the same spindle and they worked. I asked the customer if he has any blanks from a different spindle of discs. He says yes, I request that he try one of them. The burn is successful. The customer cannot understand why he burned 2 good discs and yet the others will not work. I used the analogy "if you buy a box of donuts, the donuts may all be donuts, they may all be in the same box, but they may not all be from the same batch of dough". He understood immediately. The Dumb*ass part is for the previous tech that made the customer do something that was useless (much like the tech), without doing even the most basic troubleshooting to determine if the problem was hardware, software or the media. On the bright side, the customer was very impressed with me. [By: Grembo / 2012-07-28 ] Comment on Story Comments Whew! For a second there I thought you worked with SS Nazis. -Stryker One Nazi Super Sport? Is that even possible, Stryker? I prefer a Camaro or Chevelle SS, myself. :) -missourimule I prefer the GT-R myself. -Stryker One

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