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Customer Misconceptions
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That asking me a question in English will get you a better answer than asking me in French. I am a native speaker of English who has French as a second language and who takes calls from the US and Canada (including Québec). Anyway, a server at another company (on which some of the functions of the website I support rely) went down and, because no one knew how to put up a flash message (GRRR) we had to take calls informing people of this outage. Anyway, I got an irate customer from Québec who asked me in French how he was supposed to get his work done. I said that I did not yet have an ETR and in the meantime he should probably use a fax machine to get his data over. Not content with this answer (and perhaps hearing my accent) he asked me in English: "I don't think you understand. I need to get this done. What can you do to help me?" I put him on hold to look for some BS I could feed him and when I got back to my phone he had hung up. I just think it was funny (and depressing) that he thought asking me in English would make it all better. [By :svenbob2003 / 2006-02-24]
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You stoooopid Americaaans with your fooonny accents when speaking zee French. </bad French impersonation>... anyways, check out Offsite Link for ideas *BFEG* -CivilWarTech
"I'm French! Why do you think I have this outrrrrageous accent?" - Gaah
This works in the other direction too. One of the other bilingual agents here is from France and speaks near-perfect English (though having lived in Scotland for a while he uses a lot of Britishisms). Sometimes Anglo-Canadians will think he is from Québec and be rude to him. Once he had someone from Alberta get mad at him and speak to him in (god-awful) French. -svenbob2003
I get English speaking people who have just enough French to get them through the ivr/phone system come to me. I can understand why, they know if they ask for French support they will get someone who is Canadian, not from India and get to speak to someone quickly (I take about 4 calls a day vs the 20 a day the English agents do). Of course all the support for my products is done in North America and I make sure I tell them that. The best part is I have to transfer them to another agent to take the call even though English is my first language if they can't do the tsing in French because if I get caught talking English while troubleshooting with a customer I can get written up. Conguratulations Mr Starfish - you now get to go to the bottom of queue and if your snarky about it maybe I will accidently punch in the wrong transfer code because you made me upset and my hands were shaking (hee hee) -frprinterwiz
frprinterwiz - Call volume is one of the biggest plusses I get from being on the French queue. We bilingual agents only get English calls if all the monolingual agents are out of ready (devilish grin). Some of my fellow agents have expressed jealousy and I just have to respond: "Don't hate the player; hate the game." -svenbob2003
"Oue are de techs, oue don't even haeve a languaage! Just a stoopid accént! Oue all talk like Maurice Chevalier! Haw haw haw!" <I didn't do it! It was Mel Brooks! He's the one who deserves LARTing, not me! LART him! Not me!...> -TheGhost
sven - you are lucky to be on a French-only queue. I've always been on bilingual queues, having to take both French and English calls, so I didn't get any fewer calls than the English-only techs, but I did get paid a bit more. ;-) -TechnoCat
My friend who handles French Canadians and French Americans at (Kids Toy Company In East Aurora) has stated on MORE than one occation how she's been ripped into by the Quebuquois / French-Canadian speakers for supposedly not being able to speak their language. "Yeah, no shit, buddy... She only learned French because her family is FROM FRANCE, ya Lugnuts!" -ShujinTribble
Many French-speakers are total language snobs, especially the ones from France. They hate even an slight accent and take it as an insult. If they switch to English when you speak to them in perfectly good French, this means they are trying to patronize you by showing you your French isn't good enough for them. I once had a 13-year old punk from France ignore me totally when I tried to speak with him in French because my accent wasn't good enough for him. F$ck him, the rest of them with the same attitude, and the "chevaux" they rode in on. </rant> -TechnoCat
<Matrix> It's like wiping your @r$e with silk. </Matrix> -Wraith556 |
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