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8118.
It's OK to call our help desk and expect them to help you when all you do is yell at them, complain that someone is remoted into your machine, interrupt them mid-question, and refuse to give them even basic information such as who you are, what the problem is, etc.
[By :  skippytpodar / 2011-10-20] [Top]
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Oooo, the "You done ree-moated into mah mahceen" tinfoil hatters - I LURRVE them. When possible, I always set the connection to disable their kb/mouse for that extra special touch for the extra specially touched... -PTSTech
This is the same person that "never has time" for you to troubleshoot. The more complex the issue, the less time they have. -TechieSidhe
Even better, your help desk is outsourced to India. Lovely kids, barely speak english, but whatever, they're cheaper than the local talent. -AngrySup |
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8116.
Old Software Today one of our users sent us some files to open. They're .ovd files. From what I can gather from my brief research the software was published in 1992 and isn't made any longer. Time to ask the client to convert to a current format and resend.
[By :Starfury / 2011-10-17] [Top]
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It could be an ObjectiveVision file, or maybe an OverDisk file. But wait! Could it be an Outlook View Definition? I am continually amazed by how much there is to know. http://msdn.microsoft.com/en-us/library/ee819848.aspx -nickdixon
We have a client that is known for sending Windows Media Player skin files...we have yet to figure out why or what they want us to do with them. -redevil34 |
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8115.
Wishing the password on a Word document to be removed because you don't know it gives you the right to yell at me that our metadata scrubber is throwing up a prompt for a password when you try to send it. And that the password prompt does not actually mean that there is a password.
[By :redevil34 / 2011-10-12] [Top]
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8114.
That a 4G cell phone connection can maintain usable connection speeds when split over 3 laptops. Furthermore, when the connection turns out to be slow, that it makes a difference to call tech support for the website you're trying to access. And, finally, after the support tech tells you to call Verizon and spends almost an hour trying to explain to you that it isn't the website's servers that are slow, that it makes a difference to call back and repeat the entire process with a different tech!
[By :scripttracer / 2011-10-11] [Top]
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Hi, everyone! Long time reader, first time poster. Heard this one from a co-worker and had to share it. -scripttracer
Stupid Lusers..... It really makes me wonder how people wipe their own butts... -beatmewithstick
Welcome to TSC! You already know not to turn your back on the Burrkiss... -chazz
Hi. Don't mind me, I come in once a week to service the water coolers. -MeanDean |
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8113.
That, as a national, you can ship out a work order with part A having an old address, part B having a horribly misspelled address (for the new one), and not giving a local contact number, the WO will still be run on time. Also, that you can call for a 7:30 AM CDT WO to be run when you don't show up into the office until 8 AM PDT (10 AM CDT for the time-zone impaired).
[By : ralphp1024 / 2011-10-11] [Top]
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8112.
Simultaneously running three different antivirus programs and two anti-malware programs will not affect the performance of your laptop.
[By :ThinkGuy / 2011-10-11] [Top]
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Well, of course not! An anti-virus program makes your computer 20% faster (because it's not running viruses), so with five of them, it's like a computer upgrade! Download RAM for everyone! -LDFeral
LDFeral: here you are: http://downloadmoreram.com/ -DarkRookie |
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8111.
When you have an IT contractor do a job and then refuse to pay them for six months, after which the contractor sues you, you should agree to appear on political endorsement commercials on all local broadcast stations, ESPECIALLY after your excuse in court was that you were having family issues and hadn't had time to 'go to the bank'. This would never possibly come back to bite you in the arse.
[By :metaice / 2011-10-10] [Top]
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Oh, and I did win that case. And I just emailed the judge a copy of the commercial. In 1080p. -metaice
Doesn't have time to go to the bank, but does have time to film a commercial? I hope he has time to go to court - or he'll find himself DOING time. -Captain Trips |
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8110.
It's OK to call twice a day to request the status of a ticket to have four computers put in a room, when the room has no electrical outlets, no furniture, and no network jacks.
[By : skippytpodar / 2011-10-05] [Top]
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I had that happen to me at my previous work location. Mangler called, wanting computers placed into a new room that had no outlets, no phone jacks and no network jacks. Oh yeah, he was moving people that afternoon to start working in there. *SNERK* It was a week before the electrical contractor could show up just for the wall plugs. "But can't you sprinkle your magic IT pixie dust and make it happen?" -VoiceOfSanity
How does the lack of facilities affect your job of putting the computers in the room? They didn't explicitly say they had to function, did they? -Jeckler
Yeah, I think putting four computers on the floor, not plugged into anything, then closing the ticket is the way to go. -thx1138
We started getting work orders for PCs a few months ago for a project that IS did not even know was starting. Turns out our parent company is providing them for this project and the managers found out in a meeting three months ago. We just found out today. -TechieSidhe
That's entirely typical here too, TS. Manglement will decide months in advance to move on something, and then only tell us two days before it's supposed to be completed, and the prep work alone for it takes at least a week. -skippytpodar
Even better, the PCs were delivered to the parent company IT people that were supposed to prep them, and they didn't know either. -TechieSidhe
I went round and round with a manager here that wanted me to install a computer in an office with no desk. Kept asking me every day if I installed it yet, and every day I'd check and there was still no desk. Finally he screamed at me that there was a desk and I needed to install in NOW! So I set it up on the floor and told him it was done. He came to my office later that afternoon and apologized, his people told him that they installed the desk when they didn't. He never checked for himself. -Gunpe
Heh i can top that. I get a call to go on site and install a pc. electrician has not been there yet. So no outlets or jacks. Mangler asks so can't you just turn on the wi-fi doesn't it support POE. Apparently the techs had to explain how the cameras worked at one time or another, and he just thought the computer cords were just for show. -deedadee
I got a request once for three workstations to be installed in a room with no power or network. Not a new room without them installed yet. One that has never had nor ever will have power or network drops. It was a storage room. -ThinkGuy |
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8109.
You have an Imac, therefore, if you have Microsoft Office 2011 for Mac installed, it makes total sense to call Applecare support because the last time you launched it, it asked you to update. Then when you relaunched it, it asked you to do the same update. "But it's on my mac"
[By :Grembo / 2011-10-03] [Top]
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If Microcrap can't make good working, infalliable software for Windows, they certainly aren't going to do well in any other OS environment. -ravensentinel
good, working, infallible. Pick two. (In M$ case it is just one most times.) Hell I have troubles with getting one myself sometimes. -DarkRookie
they should have called a day after gif animator. -stiffarm
...or, they should have called it a day after gif animator. -stiffarm |
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8108.
That by bugging me day in and day out, sometimes hourly, about your account and your computer, that anything will get done any faster. Threatening to go to my next teir level support will only get you kicked right back to me. They have your ticket and they have 4 days to respond. It has been 2 days and you know this. Had you and your company done things properly and got all your information together BEFORE seeing me, all of your packets wouldn't have got kicked back and had to be re-submitted. (/end rant)
[By :ravensentinel / 2011-09-30] [Top]
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