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8129.
Changing the screen resolution to one tick below recommended, so that every picture is misproportioned and all text looks horribly kerned and blurry, makes it "easier to see".
[By :Mer / 2011-11-02] [Top]
Comment on this Customer Misconception
Comments I used to hate people who used anything below native resolution. Just as I was getting to accept that, widescreen monitors started being deployed, so now I get annoyed at people who choose any resolution that makes things 'squished' vertically.. how can anybody stand that?? -NightSteel On a side note, once you've used 2560x1440, it's really hard to go back to 1280x1024. - Stryker One I think you will hate me. Being visually impaired, there is quite an amount of screens I used at completely unsuitable resolutions for anyone but me (stupid windows no longer allows me to use 640x480 as resolution). -Fortytwo Ditto. In a lot of cases the native resolution is so high that unless the user has absolute 20/20 vision they have to reduce it. Anyone above the age of 40 is likely to be in that category. - Gromit Not me Gromit. I am 51 and use glasses to read. Sub-optimal resolution gives me a headache. I would like to set the only allowed resolutions to be "native" and 640*480. If they want blurred and out of focus, they can have it done properly! -Holdfast See, that is the reason why I think that flatscreens were a big mistake. They dosplay low resolutions very awkwardly. No CRT I had did. -Fortytwo This is one of my pet peeves. I give a user a brand new 22" widescreen LCD with a 1680x1050 res and they immediately ask me "Why are the words so small? I can't see them! Waahhh!" And I have to take this beautiful screen and make it display 1024x768 because that is what their last 17" LCD was set to.. I hate people... -JoeLugian If i watch movies on my laptop I have to drop the resolution as otherwise it causes bluescreens. -Olorin Win7 has taken a step in the right direction as far as divorcing the size of UI elements from the screen resolution, but it's still not perfect. On my living room TV, native res is 1920x1080, which is just enough to make text in browser & Explorer windows unreadable when I'm sitting back on my couch. I tried changing the text size in Display options, and that worked; the only problem with that is that it seriously interferes with ObjectDock's "Reserve top of Screen" option, which prevents windows from being maximized over (or behind) the dock. In the end I switched it all back and set the browser zoom up a few ticks. -AmazingKreskin I don't have any problem with people who genuinely need to reduce the resolution to see. (That'd be silly) But one tick down, from 1920x1200 to 1680x1050? That only makes it harder to read!! -Mer A few years ago, I remember rolling out new systems with bigger screens. Someone complained that stuff was too small. I got a ruler and measured the size of an object on her old PC and the new one. They were identical! It was just the additional space round making things seem smaller to some people. I was informed that my ruler was faulty! I left her with 800*600. -Holdfast On Windows7 systems, CTRL + (plus) will make your intarwebz larger. Just a thought. - lineswine The Control + cheat already worked in Netscape 3.x but still it is not really a solution since the rest is not made bigger via that (like the interface). Also, even the native resolution makes things unreadable with most OSes insistance on anti-aliasing often even including the subpixel 'optimisation' which causes colored seams around each word. -Fortytwo |
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8127.
Boss Misconception When I am on Vacation I will respond to e-mails asking me to do things at work. Just because you gave me an iPhone to carry around doesn't mean that I'm going to respond to any messages you send. It's one of the reasons I'm an hourly employee and don't work when I'm not there.
[By :Starfury / 2011-10-31] [Top]
Comment on this Customer Misconception
Comments You actually took it WITH you on vacation? - Stryker One I'm at home on vacation...wife is in Mexico and I'm here with the kids. And since all I have is a flip phone, I use the work iPhone for personal use...and just happened to look at the pile of mail in my inbox. Now the phone is off and tossed in my work laptop bag. - Starfury Staycation! -AmazingKreskin nothing wrong with stay cations.. best relaxing times i've had have been by my onse in my own house. and a week to catch up on gamies/tv shows and pretty much all tat stuff 've been meaning to get done / finish for the last few years. -Harm |
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8126.
That the best way to request that I do XYZ is to come up to me out of the blue and ask, "So, when are you going to do XYZ?"
[By :Dante668 / 2011-10-31] [Top]
Comment on this Customer Misconception
Comments "When the proper procedures are followed for requesting it, including filling out all the required forms." -AmazingKreskin "And not a second sooner." -AmazingKreskin "but maybe a few days later!" - ecoli |
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8125.
A coupon is a legally-binding document, and we are obligated to fulfill it by giving you all the discounts, promotions, and any other free McShit to which you think you're entitled. Except for the part that says the coupon expired during the Clinton administration... That part is not only negotiable, but it never applied to you in the first place, because you're special.
[By :linkv / 2011-10-31] [Top]
Comment on this Customer Misconception
Comments WYLFWT? - lineswine |
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8124.
That the Help desk will know that you mean you can connect to our main database program when you keep telling them you can't connect to the internet.
[By : Gunpe / 2011-10-31] [Top]
Comment on this Customer Misconception
Comments Just like we are supposed to know "my computer is broken" means "I can't launch Solitaire." - Captain Trips |
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8123.
The words email and internet are interchangeable. Providing me with your domain email settings will allow me to configure your DSL modem, and that it is also somehow my fault that no one in your organisation has any information whatsoever. (I did find a number with modem sync) Giving your domain host's support a blast on the on the phone will help rectify the problem.
[By :Bloke / 2011-10-26] [Top]
Comment on this Customer Misconception
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8122.
cow-irker misconception: It's ok to talk to yourself about personal problems nobody has any desire to know, sing to yourself so off-key that people swear they heard dogs howling a block away, and generally act as if you have an imaginary friend, despite being in your 40's...
[By : skippytpodar / 2011-10-25] [Top]
Comment on this Customer Misconception
Comments We have a lady at work that is supposedly a professional singer. She wears earphones all day and sings to the music. She can be heard three rows away, and we can't figure out who would buy her albums. It's horrid. -TechieSidhe In defence of the off-key woman with the headphones, some people need the feedback of hearing their own voice. On the other hand there are those like me who couldn't carry a tune in a hermetically sealed bucket. -AussieFoot I can carry a tune, but only in conjunction with someone else - I'm a harmonizer. My strength is in timing. <_< -Omega I can carry a tune, but people usually just tell me to carry it away. Far, far, away. Quickly! - Voz I can carry a tune but it refuses to be carried by me T_T -Angelace |
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8121.
"4005" is said "four hundred, five"
[By :Mer / 2011-10-25] [Top]
Comment on this Customer Misconception
Comments And I'm being generous with that comma... -Mer Thanks for your comma-nificence. We all know you're usually the Ebenezer Scrooge of commas, and we know with the holidays approaching, it must be particularly galling to give them out. Your generosity is an example to all of us. ;) (Sorry, I saw 'generous with that comma' and just laughed..) -NightSteel sounds like someone else was generous with comas -stiffarm four thousand five - DarkRookie |
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8120.
When reading off an IP address, you can give all the numbers in an unbroken sentence of single digits. They're not separated by dots for any reason.
[By :Mer / 2011-10-25] [Top]
Comment on this Customer Misconception
Comments Especially when you just described it as four numbers separated by dots in order to help the user find it. -NightSteel DA: If you're familiar with your site's network architecture, you can kinda get away with that. For us, all our sites start with the same two octets, and then a two digit octet, so we do tend to speed through them over the phone. -TechieSidhe Our last two octets can be either one or two numbers long. -Mer Our first two octets are standard. But when they tell me 1723549 I have no idea whether it's 172.3.5.49, 172.17.235.49, 172.17.23.549, etc. (Yes, some of our people think octets can be greater than 255. Or are surprised when I ask where the dots are.) (On that subject, has anyone noticed how many CSI type shows use IP addresses of 10.10.10.362?) - Captain Trips To quote the prophet Jerematic, one-zero-zero-zero-one-zero-one-zero-one-zero-one-zero-one... [later] ... zero-one-zero-one-one-zero-zero-one... two. Amen. -VIPERsssss Amen. -AmazingKreskin Trips- it may be the modern equivalent of how Hollywood has made every phone number in TV and movies start out from the "555" exchange, (or for those who are even more ancient, "KLondike-5"), so that the phone company would be happy that no one would be getting harassing phone calls just because the star of the show was getting a phone call. Make a network address internal, and they can't reach it from the Internetz, ya know... - Voz |
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8119.
Boss Misconception It's perfectly OK to schedule training on a day we've got 1 person out sick and the call volume has been 2x normal. This leaves 3 people to handle calls. Guess the callers will just have to wait.
[By :Starfury / 2011-10-21] [Top]
Comment on this Customer Misconception
Comments The calls will be there when you are out of training. They can wait. - DarkRookie Ugh our HR manager likes to do this. Shoot us an email Friday afternoon to go train some new employee Monday morning. And you damn well better be there, who cares about massive update projects, go lives, clinic starts or major outages! -LazyLemming I like the ones who have all the time in the world to chase their pet rabbits around, talk about them for hours at a time, until ten minutes before shutdown Friday then toss out an outline that needs to 'Hop on the Bullet Train' first thing Monday morning. And he has loaned out 90% of the assets you need to perform the op- -jerrybear "pet rabbits?" - Captain Trips we had a case like this. the ticket was close with notes "coached $manager on how to strategically staff meetings" -boxcar |
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