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8190.
Because you tell me you are not receiving email, then you mention that you aren't receiving it on your phone, then you let me know it's your government email address you can't receive it from and it's not that you can't receive, it's that you can't send and you show me and you have an iPhone that is not government issue (breathe)....none of this means anything after you just admitted to carrying out official business on your personal phone and I confiscate it.
[By :ravensentinel / 2012-05-29] [Top]
Comment on this Customer Misconception
Comments I would have loved to have heard the reaction when you confiscated the user's phone. I assume it'll be returned when it's been checked for govt data... or wiped and reformatted. (Sorry about the loss of the contact list and teh boobie pix.) -SalParadise Technically, it becomes gov't property after that, but I'm not all mean... Ok, I lied. He ended up trying to get his supervisor to talk to my supervisor who sided with me and thusly, chain of command got involved and now he's really not getting his phone back, and he's getting written up. -ravensentinel Really, after it got confiscated, you'd think that the sensible thing to do would be to look up the regulations that they'd just broken... and shut up and hope that nobody bothered to take it any further.
When you're in a hole, STOP DIGGING! -MyCatVerbs How did you manage to pry the phone from his hands in the first place? -SpiderRider3 |
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8189.
You, the customer, are completely out of commission and unable to do any function of your job because your mouse isn't functioning.
[By : skippytpodar / 2012-05-29] [Top]
Comment on this Customer Misconception
Comments That may not be a total misconception, depending on the job and the software involved. </da> - ralphp1024 Her job description... Word, Excel, answering phones... :) - skippytpodar Some people do not know how to use the keyboard for windows commands. - deedadee I would say it's safe to say that the majority of the people I've supported don't even know that most mouse functions can be done by the keyboard. -BayouTech Most people at least have papers to file, mail to drop off, or something. -Mer If she needs a mouse to answer the phone, there's more wrong here than a broken mouse, seriously. -RDMcMains RDMcMains, let me introduce you to Microsoft Lync, the *new* idea they've pushed at work... no desk phone, your computer has a USB headset and... wait for it... you need a mouse to click the spot to answer the phone. -VoiceOfSanity I'll add that part of "answering the phone" is forwarding calls and/or taking notes. No mouse == can't use the PC based PBX program. No mouse == can't run Notepad (or whatever program they're using). So no mouse == can't do the job. Sad, but true. Mousification has screwed up several jobs that could be handled quite well without a mouse, except for the "OMG it's got Whinderz!! Drool'n'click!!!" so-called programmers. - ralphp1024 These could all be done with only the keyboard and no mouse, except for (1) lack of training, and (2) dipshit programmers* who leave buttons out of the tab order. You can play Solitaire without a mouse, so you shouldn't need one to answer the phone. (* I am entitled to say this because I have been one.) - concept14 VoiceofSanity: I feel your pain... We have M$ Lync as well. While we DO have a handset base, there is absolutely NO way to program any speed dials. I now have a Rolodex because most of the numbers I have to call are not in my "list" and I'll be damned if I start trying to put all the numbers I have into that shit. -unrenowned |
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8188.
Me Misconception: Trying to use my smart card to log into this site will not work.
[By :ravensentinel / 2012-05-29] [Top]
Comment on this Customer Misconception
Comments swiping ones bus pass will not gain entry into work either. or vice versa.. ( okay who's got the caffine drips? looks like at least 2 of us need 'em around now) -Harm Mine does - but only if I use the edge of the smartcard on my keyboard to type my username and password in. ;-) - Gromit It's a misconception so... it does work? I want a smart card. -SpiderRider3 |
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8187.
Actually a Co-Irker misconception
It is my responsibility as a fellow helldesk technician to fix Luser issues for you because you have the ability to work from home as a helldesk technician on Fridays and $RemoteConsole runs slow over VPN from your house.
Maybe I should ask manglement why you were approved to work from home if you can't perform your main job function from said location.
[By :PhishPhucker / 2012-05-25] [Top]
Comment on this Customer Misconception
Comments Maybe he's trying to convince Manglement to pay for a faster connection to view pr0n... er... do his work?
-VoiceOfSanity @VOS doubtful since I work for $Gov't_Entity $Came_2_Retire more likely Manglement approved their Work From Home so that they could do the same -PhishPhucker My $gov't_entity has eliminated work from home...except in dire need, like mine or a certain co-worker...we're the only ones that can do what we do in the org. -ravensentinel |
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8185.
It's OK to keep e-mailing us as to when a laptop will be ready after you've already been notified by myself and my coworkers no less than three times over the last week that said laptop has been ready since last Tuesday afternoon.
[By : skippytpodar / 2012-05-07] [Top]
Comment on this Customer Misconception
Comments And the saga continues. I replied to his e-mail, saying the laptop has been ready, and his response was that he came up and someone told him the laptop wasn't ready when in fact, the only guy left who could give it to him was swamped with three people coming by at the same time for their laptops as well... Not exactly the same thing. - skippytpodar |
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8184.
2 for 1... 1) The order in which files are burned to a disk/copied to a thumb drive/placed in a zip file is critical as that determines the order they are displayed in in Explorer. 2) Removing fields from the Explorer view means no one will be able to see that information when the files are burned to disk...
[By :redevil34 / 2012-05-02] [Top]
Comment on this Customer Misconception
Comments I've had people request CDs where the files are placed on it in a specific order and then I tell them it doesn't work that way. They'll argue but in the end have to admit that I'm right. - Starfury Ditto that here. -redevil34 For smaller projects I force the disk copy order by first copying the files to an external drive and then copying file by file to a new folder on the hdd that I use to create the burn disc from. -PolarCoyote |
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8183.
A report request is simply saying that you want one. The details of what you want on the report gets to be worked out with your disapproval of my best guess. -- and even then you can still be vague.
I guess I should be more like Micor$oft and guess what you meant to do all day.
[By :gnuckles / 2012-04-18] [Top]
Comment on this Customer Misconception
Comments "This is the report you wanted. It says so right at the top, here. See? Report on Sales by Something. That's what you asked for. Not what you wanted? Fine, submit a change request." -chazz Heehee, cross-tabulate daily sales against office-wide consumption of cream buns. That fits the description "something". -MyCatVerbs |
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8182.
The speaker phone button is the flash/hook/release/whatever button and if it doesn't work the first time it will if you press it some more.
[By :SpiderRider3 / 2012-04-11] [Top]
Comment on this Customer Misconception
Comments Sure! Helps hold down the call times. - Voz If it doesn't work the first time, press harder, like with a shoe or a hammer. As a last resort, C4 or Thermite will suffice. - ecoli |
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8180.
Hi there - Long time lurker / first time poster. Co-worker misconception - that just because I only work here part-time that it's ok to leave my desk looking like an Autobot has vomitted all over it after a heavy session of whatever it is Autobots have on a good night out. Seriously guys, there must be the guts from over a dozen or so PCs and laptops here, just randomly strewn about: in one corner, hard-drives are stacked like a miniature copy of the Tower of Pisa (complete with vagely unsettling lean); opposite there must be 30 or more SATA and USB cables twisted together (why, I can't even guess) in what looks like a modern interpretation of the Gordian Knot; and in the centre are the motherboards, arranged (if you can call it that), as if someone was trying to shuffle them together like a pack of cards. And over everything - DIMMs, CPUs and heatsinks, sprinked like confetti. Oh yes, and wedged between the mobos are several CDRs, all completely unlabeled. (Apart from one that appears, at first glance at least, to have something scribbled on it in Latin). Biosicus Updateicus, perhaps? At least all the screws have been kept neatly together. ALL the screws. From all the PCs. All together in one cup. In ... my ... coffee ... cup. Sigh - It's gonna be a long day.
[By :Erraticus / 2012-03-29] [Top]
Comment on this Customer Misconception
Comments DAMNN!! -redevil34 Just throw all that shit in the trash. When whoever left it there comes in and freaks out deny all knowledge of the mess. The desk was clean when you got there. -Bioguy Suggestion: distribute the screws evenly amongst the coffee cups of all co-workers while they're not looking - preferably whilst they still contain coffee. BTW, welcome to TSC from someone in the next county! - Gromit And the mystery is solved. Seems my boss (really nice guy but takes on too much IMHO) decided to have a bit of a clearout, all the old stuff at the back of the storeroom etc. Started ok but then got called to a more important job. Handed over to co-worker who also got called away. And so on and so forth. So this stuff works its way around the office from desk to desk, day by day, slowly losing whatever little order it started with. One hasty conversation later and the lot is in the recycling pile and I'm drinking my morning coffee out of a brand new mug. Result! -Erraticus Well hell, it resolved itself without a lart? Must be nice... -spectreoflife I posted a story last year about a guy in the office we subletted a room from taking this to the farthest extremes. He saved files on our computer and put stuff in our filing cabinet (all without permission, of course), then complained we didn't give him a chance to retrieve the files when we moved out. http://www.techcomedy.com/single/new_stories.php?content_number=85532 -SpiderRider3 |
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