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8195.
It's OK to call IT because the label printer near you is displaying the error message "Ribbon Out: Replace Ribbon", and you need to figure out what that means, even after IT has told you three separate times according to the previous tickets, tickets which seem to come on a regular time interval.
[By :  skippytpodar / 2012-06-11] [Top]
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Most of my users: "What's a ribbon? What's a tripe writer?" (What IS a tripe writer? I learned on a typewriter!) -Captain Trips
i think a tripe writer is one who writes on animal stomachs. -boxcar
A SF story I read, written back in the 60's, used the term "tripewriter" to refer to an electric typewriter that basically did mail merge. Select a boiler plate, enter the recipient's name and address, and it would write three or more pages of tripe ready for a handy signature. It can be amazing sometimes how accurate SF writers can be... -chazz
Mmnmm... tripe.. -AngrySup
Or, it might just refer to what the "tripe-ist" is turning out as their flow of "thought" is being expressed on paper. -Voz |
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8194.
No, I will not use my XP disc to re-install every computer in your house. Yes, I can get away with it at work because they bought a license that says I can.
[By :ravensentinel / 2012-06-07] [Top]
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"You mean you don't have an extra copy of Office just laying around?" -VIPERsssss
I would - to get to the boot disk deelie - then install linux over top. Tell them it's the corp version of windows. -LDFeral
Sure, I have an extra copy of Office... LibreOffice! Put it on as many machines as you want! -SalParadise
Sure, I have an extra copy of Office... LibreOffice! Put it on as many machines as you want! -SalParadise |
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8193.
Response times If you call in an non-urgent issue (Outlook out of office message not working) at 10pm it will have been fixed by 5:30am the next morning. Sounding surprised/disappointed that it's not done yet will not change the fact that you have to wait to get this fixed. The admin works a normal day shift and your issue is not important enough to have him work on outside his normal hours.
[By :Starfury / 2012-06-07] [Top]
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Get that a lot here too. Tons of calls from the night about people not able to print out web pages, only to find there's nobody around to fix it. Guess they can't print out that receipt for the Chinese Cialis they ordered. -skippytpodar
The secret is Pearl Cream. -AmazingKreskin |
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8191.
User is told by $big_boss to make it to where the VTC camera is usable from in front of the big drop screen. User decides to buy a whole new camera without consulting IT instead of simply mounting the current one more forward. User cannot use camera he just bought. User also decided to put in several drop mic's and get them installed and also needs them run through the computer. User failed to realize that neither the camera or microphone system is certified for government use. User excuse "I'm just doing what I was told". User receives verbal lashing and user now has a robotic web cam that we cannot use and now has a 1 star General’s spot light on him for wasting time, money, and not using proper channels. My bad. And this is just day 1 of this week.
[By :ravensentinel / 2012-05-29] [Top]
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Is this http://www.youtube.com/watch?v=BtIGgm0DkpM the camera? -Stryker One
Government?? I guess he gets to reimburse the dept then? -axjdo
Similar to that camera. Smaller base though. -ravensentinel |
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8190.
Because you tell me you are not receiving email, then you mention that you aren't receiving it on your phone, then you let me know it's your government email address you can't receive it from and it's not that you can't receive, it's that you can't send and you show me and you have an iPhone that is not government issue (breathe)....none of this means anything after you just admitted to carrying out official business on your personal phone and I confiscate it.
[By :ravensentinel / 2012-05-29] [Top]
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I would have loved to have heard the reaction when you confiscated the user's phone. I assume it'll be returned when it's been checked for govt data... or wiped and reformatted. (Sorry about the loss of the contact list and teh boobie pix.) -SalParadise
Technically, it becomes gov't property after that, but I'm not all mean... Ok, I lied. He ended up trying to get his supervisor to talk to my supervisor who sided with me and thusly, chain of command got involved and now he's really not getting his phone back, and he's getting written up. -ravensentinel
Really, after it got confiscated, you'd think that the sensible thing to do would be to look up the regulations that they'd just broken... and shut up and hope that nobody bothered to take it any further.
When you're in a hole, STOP DIGGING! -MyCatVerbs
How did you manage to pry the phone from his hands in the first place? -SpiderRider3 |
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8189.
You, the customer, are completely out of commission and unable to do any function of your job because your mouse isn't functioning.
[By : skippytpodar / 2012-05-29] [Top]
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That may not be a total misconception, depending on the job and the software involved. </da> -ralphp1024
Her job description... Word, Excel, answering phones... :) -skippytpodar
Some people do not know how to use the keyboard for windows commands. -deedadee
I would say it's safe to say that the majority of the people I've supported don't even know that most mouse functions can be done by the keyboard. -BayouTech
Most people at least have papers to file, mail to drop off, or something. -Mer
If she needs a mouse to answer the phone, there's more wrong here than a broken mouse, seriously. -RDMcMains
RDMcMains, let me introduce you to Microsoft Lync, the *new* idea they've pushed at work... no desk phone, your computer has a USB headset and... wait for it... you need a mouse to click the spot to answer the phone. -VoiceOfSanity
I'll add that part of "answering the phone" is forwarding calls and/or taking notes. No mouse == can't use the PC based PBX program. No mouse == can't run Notepad (or whatever program they're using). So no mouse == can't do the job. Sad, but true. Mousification has screwed up several jobs that could be handled quite well without a mouse, except for the "OMG it's got Whinderz!! Drool'n'click!!!" so-called programmers. -ralphp1024
These could all be done with only the keyboard and no mouse, except for (1) lack of training, and (2) dipshit programmers* who leave buttons out of the tab order. You can play Solitaire without a mouse, so you shouldn't need one to answer the phone. (* I am entitled to say this because I have been one.) -concept14
VoiceofSanity: I feel your pain... We have M$ Lync as well. While we DO have a handset base, there is absolutely NO way to program any speed dials. I now have a Rolodex because most of the numbers I have to call are not in my "list" and I'll be damned if I start trying to put all the numbers I have into that shit. -unrenowned |
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8188.
Me Misconception: Trying to use my smart card to log into this site will not work.
[By :ravensentinel / 2012-05-29] [Top]
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swiping ones bus pass will not gain entry into work either. or vice versa.. ( okay who's got the caffine drips? looks like at least 2 of us need 'em around now) -Harm
Mine does - but only if I use the edge of the smartcard on my keyboard to type my username and password in. ;-) -Gromit
It's a misconception so... it does work? I want a smart card. -SpiderRider3 |
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8187.
Actually a Co-Irker misconception
It is my responsibility as a fellow helldesk technician to fix Luser issues for you because you have the ability to work from home as a helldesk technician on Fridays and $RemoteConsole runs slow over VPN from your house.
Maybe I should ask manglement why you were approved to work from home if you can't perform your main job function from said location.
[By :PhishPhucker / 2012-05-25] [Top]
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Maybe he's trying to convince Manglement to pay for a faster connection to view pr0n... er... do his work?
-VoiceOfSanity
@VOS doubtful since I work for $Gov't_Entity $Came_2_Retire more likely Manglement approved their Work From Home so that they could do the same -PhishPhucker
My $gov't_entity has eliminated work from home...except in dire need, like mine or a certain co-worker...we're the only ones that can do what we do in the org. -ravensentinel |
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8185.
It's OK to keep e-mailing us as to when a laptop will be ready after you've already been notified by myself and my coworkers no less than three times over the last week that said laptop has been ready since last Tuesday afternoon.
[By : skippytpodar / 2012-05-07] [Top]
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And the saga continues. I replied to his e-mail, saying the laptop has been ready, and his response was that he came up and someone told him the laptop wasn't ready when in fact, the only guy left who could give it to him was swamped with three people coming by at the same time for their laptops as well... Not exactly the same thing. -skippytpodar |
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