|
8200.
When you (marketing "chief") walk into IT and say a cable is needed for someone in a conference room, no other detail is needed. And you can look at me indignantly when I ask what they need to be hooked up to since there are three options (just say the person is meeting with the CEO and stare at me).
[By :redevil34 / 2012-06-19] [Top]
Comment on this Customer Misconception
Comments
Here's a cable http://www.homedepot.com/h_d1/N-5yc1v/R-100345558/h_d2/ProductDisplay?catalogId=2&langId=-1&keyword=steel+cable&storeId=10051 -Stryker One
Send all 3 kinds of cable, and a copy of "The Complete Idiot's Guide to Finding Your Ass." -concept14
bring out the etherkiller. -Icelator
See I used to have a Vga cable that I cut and stripped the ends from for questions like this. That way it was universal. But i like your way stryker. - deedadee
Oh, HERE is THE cable! http://www.bestbuy.com/site/AudioQuest/2383276.p?id=1218324437192&skuId=2383276&st=2383276&cp=1&lp=1 -FuzzyElf |
|
8199.
Boss misconception: It's OK to gripe to your subordinates about how they need to pick up the pace on tickets when you didn't look at their tickets to see how they've made multiple call attempts, e-mails, and walking there in person & knocking on the door, without any response from the customer, and which require the customers to either bring in the equipment, or to be there logged in...
[By : skippytpodar / 2012-06-19] [Top]
Comment on this Customer Misconception |
|
8198.
That replying "It a silver one" is in any way helpful when asked the model number of their computer.
[By : Gunpe / 2012-06-18] [Top]
Comment on this Customer Misconception
Comments
Have a niece who replied to 'New Car?What kind?' question with 'Black.' She's twenty nine! -jerrybear |
|
8196.
It's OK to put in a work order, requesting to move a PC at a specific date & time, a full week AFTER you wanted it done, immediately followed by two more, requesting explanations as to why it was never done.
[By : skippytpodar / 2012-06-11] [Top]
Comment on this Customer Misconception
Comments
what? what happened to your TARDIS?! -Harm
Sold mine for crack -DarkRookie
...even though it clearly says on the form "Please allow up to 5 business days for processing" (because, depending on the request, it may have to go to five or six teams!) -Captain Trips
Do they really think that the tickets aren't timestamped, proving that they're idiots? Lusers.. can't live with 'em, can't kill 'em. -SalParadise |
|
8195.
It's OK to call IT because the label printer near you is displaying the error message "Ribbon Out: Replace Ribbon", and you need to figure out what that means, even after IT has told you three separate times according to the previous tickets, tickets which seem to come on a regular time interval.
[By : skippytpodar / 2012-06-11] [Top]
Comment on this Customer Misconception
Comments
Most of my users: "What's a ribbon? What's a tripe writer?" (What IS a tripe writer? I learned on a typewriter!) -Captain Trips
i think a tripe writer is one who writes on animal stomachs. -boxcar
A SF story I read, written back in the 60's, used the term "tripewriter" to refer to an electric typewriter that basically did mail merge. Select a boiler plate, enter the recipient's name and address, and it would write three or more pages of tripe ready for a handy signature. It can be amazing sometimes how accurate SF writers can be... -chazz
Mmnmm... tripe.. -AngrySup
Or, it might just refer to what the "tripe-ist" is turning out as their flow of "thought" is being expressed on paper. -Voz |
|
8194.
No, I will not use my XP disc to re-install every computer in your house. Yes, I can get away with it at work because they bought a license that says I can.
[By :ravensentinel / 2012-06-07] [Top]
Comment on this Customer Misconception
Comments
"You mean you don't have an extra copy of Office just laying around?" -VIPERsssss
I would - to get to the boot disk deelie - then install linux over top. Tell them it's the corp version of windows. -LDFeral
Sure, I have an extra copy of Office... LibreOffice! Put it on as many machines as you want! -SalParadise
Sure, I have an extra copy of Office... LibreOffice! Put it on as many machines as you want! -SalParadise |
|
|
8193.
Response times If you call in an non-urgent issue (Outlook out of office message not working) at 10pm it will have been fixed by 5:30am the next morning. Sounding surprised/disappointed that it's not done yet will not change the fact that you have to wait to get this fixed. The admin works a normal day shift and your issue is not important enough to have him work on outside his normal hours.
[By :Starfury / 2012-06-07] [Top]
Comment on this Customer Misconception
Comments
Get that a lot here too. Tons of calls from the night about people not able to print out web pages, only to find there's nobody around to fix it. Guess they can't print out that receipt for the Chinese Cialis they ordered. -skippytpodar
The secret is Pearl Cream. -AmazingKreskin |
|
8191.
User is told by $big_boss to make it to where the VTC camera is usable from in front of the big drop screen. User decides to buy a whole new camera without consulting IT instead of simply mounting the current one more forward. User cannot use camera he just bought. User also decided to put in several drop mic's and get them installed and also needs them run through the computer. User failed to realize that neither the camera or microphone system is certified for government use. User excuse "I'm just doing what I was told". User receives verbal lashing and user now has a robotic web cam that we cannot use and now has a 1 star General’s spot light on him for wasting time, money, and not using proper channels. My bad. And this is just day 1 of this week.
[By :ravensentinel / 2012-05-29] [Top]
Comment on this Customer Misconception
Comments
Is this http://www.youtube.com/watch?v=BtIGgm0DkpM the camera? -Stryker One
Government?? I guess he gets to reimburse the dept then? -axjdo
Similar to that camera. Smaller base though. -ravensentinel |
|
8190.
Because you tell me you are not receiving email, then you mention that you aren't receiving it on your phone, then you let me know it's your government email address you can't receive it from and it's not that you can't receive, it's that you can't send and you show me and you have an iPhone that is not government issue (breathe)....none of this means anything after you just admitted to carrying out official business on your personal phone and I confiscate it.
[By :ravensentinel / 2012-05-29] [Top]
Comment on this Customer Misconception
Comments
I would have loved to have heard the reaction when you confiscated the user's phone. I assume it'll be returned when it's been checked for govt data... or wiped and reformatted. (Sorry about the loss of the contact list and teh boobie pix.) -SalParadise
Technically, it becomes gov't property after that, but I'm not all mean... Ok, I lied. He ended up trying to get his supervisor to talk to my supervisor who sided with me and thusly, chain of command got involved and now he's really not getting his phone back, and he's getting written up. -ravensentinel
Really, after it got confiscated, you'd think that the sensible thing to do would be to look up the regulations that they'd just broken... and shut up and hope that nobody bothered to take it any further.
When you're in a hole, STOP DIGGING! -MyCatVerbs
How did you manage to pry the phone from his hands in the first place? -SpiderRider3 |
|
8189.
You, the customer, are completely out of commission and unable to do any function of your job because your mouse isn't functioning.
[By : skippytpodar / 2012-05-29] [Top]
Comment on this Customer Misconception
Comments
That may not be a total misconception, depending on the job and the software involved. </da> -ralphp1024
Her job description... Word, Excel, answering phones... :) -skippytpodar
Some people do not know how to use the keyboard for windows commands. -deedadee
I would say it's safe to say that the majority of the people I've supported don't even know that most mouse functions can be done by the keyboard. -BayouTech
Most people at least have papers to file, mail to drop off, or something. -Mer
If she needs a mouse to answer the phone, there's more wrong here than a broken mouse, seriously. -RDMcMains
RDMcMains, let me introduce you to Microsoft Lync, the *new* idea they've pushed at work... no desk phone, your computer has a USB headset and... wait for it... you need a mouse to click the spot to answer the phone. -VoiceOfSanity
I'll add that part of "answering the phone" is forwarding calls and/or taking notes. No mouse == can't use the PC based PBX program. No mouse == can't run Notepad (or whatever program they're using). So no mouse == can't do the job. Sad, but true. Mousification has screwed up several jobs that could be handled quite well without a mouse, except for the "OMG it's got Whinderz!! Drool'n'click!!!" so-called programmers. -ralphp1024
These could all be done with only the keyboard and no mouse, except for (1) lack of training, and (2) dipshit programmers* who leave buttons out of the tab order. You can play Solitaire without a mouse, so you shouldn't need one to answer the phone. (* I am entitled to say this because I have been one.) -concept14
VoiceofSanity: I feel your pain... We have M$ Lync as well. While we DO have a handset base, there is absolutely NO way to program any speed dials. I now have a Rolodex because most of the numbers I have to call are not in my "list" and I'll be damned if I start trying to put all the numbers I have into that shit. -unrenowned |
|
8188.
Me Misconception: Trying to use my smart card to log into this site will not work.
[By :ravensentinel / 2012-05-29] [Top]
Comment on this Customer Misconception
Comments
swiping ones bus pass will not gain entry into work either. or vice versa.. ( okay who's got the caffine drips? looks like at least 2 of us need 'em around now) -Harm
Mine does - but only if I use the edge of the smartcard on my keyboard to type my username and password in. ;-) -Gromit
It's a misconception so... it does work? I want a smart card. -SpiderRider3 |
|
8187.
Actually a Co-Irker misconception
It is my responsibility as a fellow helldesk technician to fix Luser issues for you because you have the ability to work from home as a helldesk technician on Fridays and $RemoteConsole runs slow over VPN from your house.
Maybe I should ask manglement why you were approved to work from home if you can't perform your main job function from said location.
[By :PhishPhucker / 2012-05-25] [Top]
Comment on this Customer Misconception
Comments
Maybe he's trying to convince Manglement to pay for a faster connection to view pr0n... er... do his work?
-VoiceOfSanity
@VOS doubtful since I work for $Gov't_Entity $Came_2_Retire more likely Manglement approved their Work From Home so that they could do the same -PhishPhucker
My $gov't_entity has eliminated work from home...except in dire need, like mine or a certain co-worker...we're the only ones that can do what we do in the org. -ravensentinel |
|
8185.
It's OK to keep e-mailing us as to when a laptop will be ready after you've already been notified by myself and my coworkers no less than three times over the last week that said laptop has been ready since last Tuesday afternoon.
[By : skippytpodar / 2012-05-07] [Top]
Comment on this Customer Misconception
Comments
And the saga continues. I replied to his e-mail, saying the laptop has been ready, and his response was that he came up and someone told him the laptop wasn't ready when in fact, the only guy left who could give it to him was swamped with three people coming by at the same time for their laptops as well... Not exactly the same thing. -skippytpodar |
|
8184.
2 for 1... 1) The order in which files are burned to a disk/copied to a thumb drive/placed in a zip file is critical as that determines the order they are displayed in in Explorer. 2) Removing fields from the Explorer view means no one will be able to see that information when the files are burned to disk...
[By :redevil34 / 2012-05-02] [Top]
Comment on this Customer Misconception
Comments
I've had people request CDs where the files are placed on it in a specific order and then I tell them it doesn't work that way. They'll argue but in the end have to admit that I'm right. -Starfury
Ditto that here. -redevil34
For smaller projects I force the disk copy order by first copying the files to an external drive and then copying file by file to a new folder on the hdd that I use to create the burn disc from. -PolarCoyote |
|
8183.
A report request is simply saying that you want one. The details of what you want on the report gets to be worked out with your disapproval of my best guess. -- and even then you can still be vague.
I guess I should be more like Micor$oft and guess what you meant to do all day.
[By :gnuckles / 2012-04-18] [Top]
Comment on this Customer Misconception
Comments
"This is the report you wanted. It says so right at the top, here. See? Report on Sales by Something. That's what you asked for. Not what you wanted? Fine, submit a change request." -chazz
Heehee, cross-tabulate daily sales against office-wide consumption of cream buns. That fits the description "something". -MyCatVerbs |
|
8182.
The speaker phone button is the flash/hook/release/whatever button and if it doesn't work the first time it will if you press it some more.
[By :SpiderRider3 / 2012-04-11] [Top]
Comment on this Customer Misconception
Comments
Sure! Helps hold down the call times. -Voz
If it doesn't work the first time, press harder, like with a shoe or a hammer. As a last resort, C4 or Thermite will suffice. -ecoli |
|
8180.
Hi there - Long time lurker / first time poster. Co-worker misconception - that just because I only work here part-time that it's ok to leave my desk looking like an Autobot has vomitted all over it after a heavy session of whatever it is Autobots have on a good night out. Seriously guys, there must be the guts from over a dozen or so PCs and laptops here, just randomly strewn about: in one corner, hard-drives are stacked like a miniature copy of the Tower of Pisa (complete with vagely unsettling lean); opposite there must be 30 or more SATA and USB cables twisted together (why, I can't even guess) in what looks like a modern interpretation of the Gordian Knot; and in the centre are the motherboards, arranged (if you can call it that), as if someone was trying to shuffle them together like a pack of cards. And over everything - DIMMs, CPUs and heatsinks, sprinked like confetti. Oh yes, and wedged between the mobos are several CDRs, all completely unlabeled. (Apart from one that appears, at first glance at least, to have something scribbled on it in Latin). Biosicus Updateicus, perhaps? At least all the screws have been kept neatly together. ALL the screws. From all the PCs. All together in one cup. In ... my ... coffee ... cup. Sigh - It's gonna be a long day.
[By :Erraticus / 2012-03-29] [Top]
Comment on this Customer Misconception
Comments
DAMNN!! -redevil34
Just throw all that shit in the trash. When whoever left it there comes in and freaks out deny all knowledge of the mess. The desk was clean when you got there. -Bioguy
Suggestion: distribute the screws evenly amongst the coffee cups of all co-workers while they're not looking - preferably whilst they still contain coffee. BTW, welcome to TSC from someone in the next county! -Gromit
And the mystery is solved. Seems my boss (really nice guy but takes on too much IMHO) decided to have a bit of a clearout, all the old stuff at the back of the storeroom etc. Started ok but then got called to a more important job. Handed over to co-worker who also got called away. And so on and so forth. So this stuff works its way around the office from desk to desk, day by day, slowly losing whatever little order it started with. One hasty conversation later and the lot is in the recycling pile and I'm drinking my morning coffee out of a brand new mug. Result! -Erraticus
Well hell, it resolved itself without a lart? Must be nice... -spectreoflife
I posted a story last year about a guy in the office we subletted a room from taking this to the farthest extremes. He saved files on our computer and put stuff in our filing cabinet (all without permission, of course), then complained we didn't give him a chance to retrieve the files when we moved out. http://www.techcomedy.com/single/new_stories.php?content_number=85532 -SpiderRider3 |
|
8179.
Actually a spammer misconception: you will be able to better "sell" the legitimacy of your phishing attempt that happens to name in the subject line a bank I actually do business with, if your attention to proper capitalization and including all required letters in the word "Banking" did not result in the e-mail showing up in my In Box with a "From:" entry showing, "online baking". It was hard to believe- I just don't have that much "dough"!
[By : Voz / 2012-03-09] [Top]
Comment on this Customer Misconception |
|
8178.
You have every right to ask for administrative rights on your work laptop which you take home for the purposes of installing whatever the heck you want on it, without any regard for it being against regs for someone to have admin rights, not to mention that any and all software installations must be approved by us, and be installed by us.
[By : skippytpodar / 2012-03-08] [Top]
Comment on this Customer Misconception
Comments
Of course they have every right to ask, and you have every right to tell them hell no. -Calydor
I say tell them NO about forty times a day with either a stun gun, or the T-ball version of the aluminium bat. (Like the one I keep under my desk!) -jerrybear
But i neee-eed it for wo-orrk! And what software is that? Well, iTunes, bit torrent clients, three or four anti-virus packages and around twenty IE toolbars -PoglaTheGrate |
|
8177.
Pressing any combination of options in the IVR will magically get you to the right person to answer your question. Likewise, you have the right to neep angrily when you are told that your hardware issues cant be fixed by the rep youre talking to in the losin and passwords queue.
[By :KrazerKap / 2012-03-07] [Top]
Comment on this Customer Misconception
Comments
*snort* it'd be nice to find out who her boss is and cold transfer her to them. -spectreoflife
"Well, I listened to all the options, then forgot which one I wanted so I just hit the '1'." True story, I was the tech she reached. (And she wanted a department that wasn't open that weekend.) -Captain Trips
Oh gawd you just reminded me of an incident when I was working in Insurance. There was a rather technical question that needed answering, so I called head office. After being bounced around four or five times, they decided to connect me to someone that should be able to help. She was sitting two desks over from me. -PoglaTheGrate
The only thing better, Pogla, would be if she then leaned over and called out, "Hey, Pogla, I've got a question for you..." -Voz
I always just keep dialing 0 until I get a human. -SpiderRider3 |
|
8176.
If you submit a ticket for a website you're having difficulty with, and your only description of it is "its the one I always go to", that'll narrow it down better than the URL, the name of the website, or any other identifying description, since we really don't know who you are.
[By : skippytpodar / 2012-03-05] [Top]
Comment on this Customer Misconception
Comments
"The internet is broken." <browse to some websites> "only on my computer." -Olorin
Nice and vague. REminds me of a cartoon--two cats sitting in a restaurant. Female is licking herself. Other cat says to the waiter, "I'll have what she's having...." -vacuumtubes |
|
8175.
Replying to spam email sent to a distribution list with 'REMOVE ME FROM YOUR LIST,' 'YEAH, ME TOO,' and 'I AGREE' will do anything but add the specific email addresses to the spammers' distro list.. We're up to 69 replies so far... wups, 70.
[By :LDFeral / 2012-02-29] [Top]
Comment on this Customer Misconception
Comments
We're getting delivery of reply-alls timestamped an hour ago. Mars is amaaaaazing. http://www.youtube.com/watch?v=QyXJfUPSQhM (SYTL) -LDFeral |
|
8174.
That I will not email everyone in your office and let them know to tell you I have yet to hear from you and you have failed to answer any of my emails, calls, or messages and I've been waiting 3 weeks now. (it's not a ticket, or I would close it. Waiting on said DA to do his job and simply click an approve button)
[By :ravensentinel / 2012-02-27] [Top]
Comment on this Customer Misconception
Comments
Need a name for this personality type-the ones that feel their powers grow as they make everyone wait on their whim. The rule of inverses (Inversii?) applies too. The more important the response and the simpler it is, the longer they make you wait. -jerrybear
Might be recognized by the Latin name- Perversus Responsus. -Voz
Although it does bring a thought- "To: *corp_distribution_list_Everyone* Subject: Attempt to Locate" "All employees, please be on the lookout for *username*. After submitting a help desk ticket, they have not responded to return e-mails and calls. At present time, their location is unknown, and their welfare is in question. If found, please verify their safety and advise them to contact Extension XXXX as soon as possible. Thank you." Should get a response as everyone they see "reminds" them. -Voz |
|
8173.
Applicant Misconception: That I will seriously consider you for a software support position when you 1) cheerfully admit that you don't know how to silence your iPhone and 2) clearly don't have the sense to leave it in your car as it repeatedly goes off during our interview.
[By :Trillian / 2012-02-24] [Top]
Comment on this Customer Misconception
Comments
But, you HAVE to hire them, don't you know that having an iPhone makes you an important person?!?! -linkv
I think that if I ever interviewed someone for e tech position and they had an iPhone, I would mention it and see why. I do not like them or many of the people who have them because they think it looks cool/creative or something. It doesn't. -Holdfast
iPhone? Not the droid I'm looking for...
-Captain Trips
The issue is that they're iPhone and possibly Mac users. They love to show off/talk about their equipment. PC/Droid users tend to be the opposite...they just use the equipment and don't have to brag about it. -Starfury
@ Starfury, et al: Actually, I am both an iPhone and Mac user. My problem wasn't with her choice of gadgetry, but with her demonstrated total incompetence. It was as bad as the TSC poster who had someone list Farmville on their resume. -Trillian |
|
8172.
Setting access permissions for your hard drive to "no access" to user "everyone", then entering your admin password for confirmation will not cause your system to no longer boot. It will also not cause me to have you format and reinstall to teach you a lesson <EG>.
[By :Grembo / 2012-02-22] [Top]
Comment on this Customer Misconception
Comments
That should not be allowed by a proper software engineer............so it was Windows wasnt it. -burrkiss
Actually, no, it wasn't Windows. Mac OS X 10.6 Snow Leopard -Grembo
On one hand... that is a VERY dumb thing to do regardless of OS. On the other hand it is a VERY good thing that the system allows that behaviour. A computer should do as it's told even if that means leaving itself as a brick. -fearmyroot
Oh man kind of reminds me of my aunt. she's real smart when it comes to many things but when it comes to computers she's well lets just say has a lot of learning to do. -lauren54 |
|
8171.
Randomly pressing buttons and overall mucking up the user settings is a prefectly reasonable response to the ENTIRE HOSPITAL NETWORK INFASTRUCTURE FAILING. Because the machine will magically make everything better for you because you changed the patient search method repeatitly.
[By :OldScratch / 2012-02-17] [Top]
Comment on this Customer Misconception
Comments
They watched too much Star Trek: Voyager (without understanding it) "Compensate!" -Divinar |
|
8170.
More of a software designer misconception: That when the software you designed for receiving and printing faxes is consistently tossing up an error once a week; it must be a problem with the content of the faxes in question and that it is perfectly okay to request that we submit that content of those faxes to you.
[By :unrenowned / 2012-02-15] [Top]
Comment on this Customer Misconception
Comments
As a software designer who writes fax software, I would suggest that for some issues, this is necessary. In particular, there are some specific pathological cases where the data compression technique used in CCITT group 3 and group 4 faxes actually causes the image to expand to over 1KB for a single 1728-bit image line. This makes a large number of GammaFax systems toss their cookies -- many GammaFax modems have only 1KB of line buffer. I'd need to see the image, specifically to look for that pathological case, before I could say definitively where the error actually lies. -chazz
Since I am allowed to view the faxes I can honestly say that the issue occurred on some faxes that did not have any graphics/images and it also occurred on some that had simple images. No photographs are being sent via fax either. -unrenowned
I will add that "pathological" can be an artifact of the compression library as well, and not necessarily caused by the "worst case" alternating-pixels graphics. Our libraries don't have any problems that I'm aware of, but they did at one time... and at that time, having an image that would consistently crash the libraries proved invaluable in fixing the blasted things. However: Not knowing anything about your specific case, not even whether your fax vendor uses our toolkit, I cannot really judge the validity of this request. -chazz
From a tech support viewpoint, it sounds reasonable to determine if there is something specific to the faxes received when the system crashes. Or compare to a fax that doesn't crash the system and then play "which of these things is not like the other." -Captain Trips |
|
8169.
More of an "ex misconception": that leaving your fax machine on instead of your answering machine will discourage me from trying to call my son. Really? I have access to several fax machines as she will soon discover upon arriving home...
[By :unrenowned / 2012-02-13] [Top]
Comment on this Customer Misconception
Comments
Unless she/he "forgot" to put paper in it too. -ravensentinel
document, document, document. -HappyCrappy |
|
8167.
As the people who maintain your infrastructure, we should obviously be able to produce mounting rails for the nine-year-old system you bought for cheap on ebay in the half hour between our call and arriving on your site.
[By :ThinkGuy / 2012-02-08] [Top]
Comment on this Customer Misconception
Comments
Rails? Are the making some Facebook games? -PoglaTheGrate
Drill a couple of holes in some plastic knives. -AmazingKreskin
home depot ( or lowes) and a few peices of metal... mcguovered topgtether on ones lunch hour at $200/h 3 h minimum.. plus incidental expenses... like lunch.. and strippers. -Harm
I want to work for Harm's company! -Divinar
RAILS we don't need no RAILS!!! -deedadee
I'm guessing HDD rails for a chassis. As no two seem to be alike or compatible with each other rather than rack mounting rails? -fearmyroot |
|
8166.
It's alright to keep calling every 20 minutes and insist that someone come right away, because a slight, barely noticeable, smear on every 20th page or so constitutes an emergency work order on a printer. This is especially so when you're 75th in the queue, and even more when you're printing out articles that have nothing to do with your job at all...
[By : skippytpodar / 2012-02-07] [Top]
Comment on this Customer Misconception
Comments
We get the ones that email in for an issue, never pick up phone when we call so we close the ticket for no response. THEN they give a negative ticket response because the issue isn't fixed. I've got one of those now and I'm expecting this to happen. -Starfury
lol ticketing systems, about 5 years ago when I worked for an ISP we had a ticketing system, course the lusers didn't have access to the system so we didn't have to worry about them being dicks with it. -drachen |
|
8165.
It is a good idea to cancel the data plan on your Blackberry to save money. After I help you make an account on Twitter, there's no need to tell me this when you ask if I can also set up Twitter on your Blackberry so you can tweet away from your PC. You should only shrug meekly when I notice the App World isn't loading and ask you if you've had any trouble with it lately. Only after I download the Blackberry software onto my computer--just for you since I don't have a Blackberry myself--and add the Twitter app manually should you inform me that oops, uh, heh heh, you may have at some point cancelled your data plan a few months ago and this wouldn't be the problem, would it?
[By :SpiderRider3 / 2012-02-06] [Top]
Comment on this Customer Misconception
Comments
Of course not. The problem exists solely in the vacuum chamber between the user's ears... -RDMcMains |
|
8164.
It is a good idea, if you have 3 identical servers with RAID 1 arrays on each of them, to physically remove one of the hard drives in each of those servers and play musical-hard-drives with them, installing them in each server so that no hard drive gets installed in the same server that it came from. Corollary to that misconception: it is a good idea then to call Technical Support when you don't understand why the hard drives swapped above will then be flagged by the controller as Foreign. 2nd corollary: when asked by Tech Support as to whether you have a backup of the array(s) in question, you can then say "yes, we use this arrangement as a backup solution."
[By :tech4alltrades / 2012-02-02] [Top]
Comment on this Customer Misconception
Comments
1. Why?, 2. No you didn't!, 3. You make me want to stab pencils in my ears. -ravensentinel
The problem here is that we are looking at the wrong person. Sure we can be angry at the 'fish, but that the same as being angry at the sea or sun. The better quest is to track down the fool who gave the ability/opportunity to mess with the servers/backup. -DarkRookie
Seconded, DR. My bet is that they're a 'manager,' who also has admin access on their own system. -LDFeral
Blinky lights yay *flips switches* new colours yay... no work why? Leave. The. SAN. Alone. -fearmyroot
This is common on some forums. Repeat after me, RAID is not backup, RAID is not backup, RAID is not backup. Although using a can of RAID on some users might be a good idea. -Wraith556 |
|
8163.
When you are testing the software, all you need to do is make sure the output file is not empty. After you run it in production, that's soon enough to see if the data is correct.
[By :concept14 / 2012-01-31] [Top]
Comment on this Customer Misconception
Comments
Just make changes in PROD, that's what it's for isn't it? -PoglaTheGrate
you must work where i work. "we'll do it live" </anchorman> -boxcar
"I didn't have a live file to test with. Just run it the first time we get one. If it fails, the on-call programmer can handle it." actual quote from one of my developers
-thx1138
to add: we don't need to see if the changes will work on real equipment if it looks like it works with a made up mac address or serial number in the testing environment. -frprinterwiz |
|
8162.
More like a couple of auto repair mechanic misconceptions.
It is, of course, my fault that you haven't been able to get in contact with me about my car for the seven months that I've ben out of country when you: have entered my email address in your system incorrectly, despite my spelling it for you phonetically on numerous occasions; claim to have called four different phone numbers when I only gave you three, and have not responded to repeated emails I have sent from both work and home via the link on the repair shop website.
Furthermore, you can threaten to charge me storage fees for my car sitting in your parking lot, even though you uneccessarily took three months to begin repairs on it and failed to contact me upon completion of the repair.
[By :Spacegoat / 2012-01-31] [Top]
Comment on this Customer Misconception
Comments
Also, the repair was the tensioner pully (for the serpentine belt) and the coolant reservoir. -Spacegoat
A one hour fix took that long? You need a new mechanic shop. -srteach
Oh, I've got one, now that I'm back in the states. My own two hands. -Spacegoat
You dropped your car off for repair, and then promptly left the country? -Stryker One
You dropped your car off for repair, and then promptly left the country? -Stryker One
It took 3 months for them to even look at it, since you told them you were going to leave the country right? They instantly didnt give a shit. -burrkiss |
|
8161.
When putting in a request to have a menu added, there's no need to specify WHICH menu from among the horde of menus in our system you really need. Even telling us what department you're in will narrow it down to only a few hundred.
[By : skippytpodar / 2012-01-30] [Top]
Comment on this Customer Misconception
Comments
Add all the menus! -ravensentinel
Is this the same nurse who needed a printer added? -thx1138 |
|
8160.
1. 'User convenience' trumps US Federal prescribing/dispensing laws.
2. That I'll provide an airborne copulation targeting a ventrally mobile toroid the second through sixth times you open the same ticket, instead of responding with the same link to the same law, and blocking you from the ticketing system for the rest of the work-week.
[By :Mollari / 2012-01-30] [Top]
Comment on this Customer Misconception
Comments
This seems to have something to do with the 'mile high club' but I'm not sure. -ravensentinel
"That I'll provide an airborne copulation targeting a ventrally mobile toroid..." Excellent. Along these lines I saw a man in his fifties absolutely lose his shit with my pharmacist a few weeks back when something did not go his way. I did not hear what it was about, but I did hear (as did half the store) him scream "I don't care what the law says, I am the customer, and the customer is always right. This is terrible customer service, and I WILL have your job over this!" Yeah, somehow I think that the big grocery store chain that the pharmacist works for is going to value legal compliance over giving an entitled asshat customer whatever he demands. It was an epic rant, the only thing missing was a declaration that he'd never shop there again. -SalParadise
...airborne copulation targeting a ventrally mobile toroid...? -DarkRookie
I'm with Darkrookie. Can we get a lawyer to decipher this? I apparenrly do not have your public key to decrypt it. -ravensentinel
Translation: a flying f**k at a rolling doughnut. And an excellent choice of obfuscation in my books... -chazz
Thank you. My brain is already fried from the buckets of stupid spilled today. -ravensentinel
Holy, I TOTALLY forgot this! When I was first in the Navy, I'd signed up under what was called the SWSE program (Strategic Weapons System Electronics), ie one of three ratings for sub-launched nukes, which were ET (Electronics Tech), FT (Fire Control Tech) & MT (Missile Tech). Before I washed out of sub school, I'd thought I'd go the MT direction, b/c so many of those in the program went with either ET or FT. The insignia for the MT rating was often described as a missile fucking a doughnut. http://i.ebayimg.com/t/OBSOLETE-1980S-STYLE-USN-1ST-CL-MISSILE-TECH-WHITE-/14/!B9LmhI!B2k~$(KGrHqZ,!lkEy+jCzOeHBM5C3q479!~~_3.JPG http://www.navycs.com/navy-jobs/missile-technician.html (Remember that one, Bill?) -MadJack |
|
8159.
How? How can any "computer technician" from a "user group" think this web site is not the most vomit inducing P.O.S. that has been created since about 1995?
http://www.grm.net/~browning/index.htm
[By : DataSolutions / 2012-01-27] [Top]
Comment on this Customer Misconception
Comments
"Need a new computer built for your special needs?"
Obviously, the website's creator knows ALL about those special needs. ¬_¬ -Omega
Judy Patch, web developer. -AmazingKreskin
It lacks a flashing yellow and brown background. THEN it would be the worst site I've ever seen. -Calydor
I presume that was created for a bet... -Holdfast
Needs more blink tags and Real Media files. -Vie
My eyes, my eyes! -ProfessorFrink
They make more money on the ads than on repairs or memberships. -srteach
@srteach- That's what I was thinking. With that many ads, every one of us clicking to see what's on the page probably earns the guy another 31 dollars or so. -Voz
Set your resolution to 640 x 480 to get the true 1995 experience. -concept14
Opened up View Source, and saw exactly what I expected to see under the HEAD tag: <meta name="GENERATOR" content="Microsoft FrontPage Express 2.0"> Ah, FrontPage: the web design software for people who think PowerPoint is a graphic design tool. -MeanDean
@ Kreskin: Oh wow man, I'd completely forgotten about Judy Patch! What's really frightening is her Angelfire page is still up: http://www.angelfire.com/rings/judy_patch/ ... But now ALL the graphics links are broken. -MeanDean
@ Kreskin: Oh wow man, I'd completely forgotten about Judy Patch! What's really frightening is her Angelfire page is still up: http://www.angelfire.com/rings/judy_patch/ ... But now ALL the graphics links are broken. -MeanDean
oh GODDESS, Judy Patch... for me, it's the design is bad enough, but the BASIC KNOWLEDGE ERRORS!!! are the worst part. >_< -Omega
the source is worse -DarkRookie
This carbon unit sucks at life, period. -PTSTech
That was painful to look at... -Phylok
I designed a website for a charity in the early 00's. Full of factual content about the charity, easy to use bread crumb navigation. Junked because the girlfriend thought it was "Too Buddhist" and replaced with... well I think the same people designed it as that one. -fearmyroot |
|
8158.
When you call in, according to popular belief, I will be able to read your mind to find out whats wrong, thus prompting you to simply state "Ive tried everything. Fix it."
[By :KrazerKap / 2012-01-27] [Top]
Comment on this Customer Misconception
Comments
Obviously you haven't tried suicide! -ecoli
<In my best Miss Cleo Voice>Sorry Dearie but dis here ain't no Crystal Ball, It's me Clue-Bat! Would ya like a Demonstration? -ChildofCthulhu
Obviously, you haven't tried everything yet..... It isn't fixed. -McSmiley |
|
|
8156.
Questions When I ask you "Is it just your computer having a problem with an internal application or is it everyone in the department's computer having the issue you will say "just me." This will turn out to be a LIE when I call back after the issue is fixed and you have to check because everybody was having the problem when you called in.
[By :Starfury / 2012-01-23] [Top]
Comment on this Customer Misconception
Comments
Two competing forces at work: 1. The user's inclination to inflate the severity of the issue, which will cause them to claim that others are having the same problem as they are, born of the misconception of the fact that the more people that are experiencing the problem == higher priority; and 2. The natural self-centeredness of the average user, which causes them to assume that every single problem with the network/PC/application/dildo/etc is a personal attack against them specifically. -AmazingKreskin |
|
8155.
No Texting. For those who don't understand the concept, view this : http://www.bing.com/videos/watch/video/teachers-texting-policy/203hnkjy
[By :Necros / 2012-01-17] [Top]
Comment on this Customer Misconception
Comments
This one is my personal favorite: http://www.youtube.com/watch?v=9UtRsGU6pVs -unrenowned
My sister is a college professor and we've talked about the actions taken in the class. I have an old sprint phone that we'll be doing this with if her class ever ignores her warning about texting. So far, they all listen to her. -unrenowned
Of course don't forget this classic: http://filmdrunk.uproxx.com/2011/06/booted-texters-angry-voicemail-message-becomes-dont-text-during-movies-psa -MisterCommon |
|
|
8154.
E-mail responses When the signature block on my e-mail lists my hours (7am-4pm Mon-Fri) I will respond to any e-mail that is sent outside of that time frame. I will make an extra effort to reply to e-mails sent to me late in the evening and especially ones sent on the weekend. Getting upset when I don't respond to that Friday message you sent at 4:15pm will not change the fact that it's outside of my working hours. We do have a 24/7 helpdesk and someone is there to work on issues.
[By :Starfury / 2012-01-17] [Top]
Comment on this Customer Misconception
Comments
Why would you expect your (L)users to READ?? You are being very unsupportive! <runs to the LART shelter> -ecoli
Try the ones sent at 2 a.m on a friday night when you're either sleeping or drunk, stoned, etc as you see fit. Then they get hacked off because you're not their personal tech b!tch. -AdmiralLaurie
I have had this problem once, mine was a few hours before I had clocked in for the day. -JackMackle |
|
8153.
If you are requesting I add a network printer to your computer, I don't need information like your approximate location in the building, which computer you would like it added to, or anything more specific than the fact you are a nurse. That will only narrow it down to 90% of the entire building, and I also don't need your extension to call you so I can confirm such details with you, I will just automagically figure this out by myself.
[By : skippytpodar / 2012-01-17] [Top]
Comment on this Customer Misconception
Comments
Amen brother! Also, which building are you in, since we have 3. -Gunpe |
|
8152.
That the backup/document recovery feature will help you in any way, shape or form when the program asks if you want to save before closing and you hit "no."
[By :Mer / 2012-01-09] [Top]
Comment on this Customer Misconception
Comments
I've had my share of calls like this. A few have gotten really mad when you tell them that they screwed up and lost their data. -Starfury
"I really hate this computer/ I wish that they would sell it/ It never does just what I want/ But only what I tell it!" <saw posted in a campus computer lab> -ecoli |
|
8151.
When dealing with family computing needs, it is ok to bother me over and over again for help if your windows 7 netbook goes down and I don't know what the hell happened to it.
[By :gremlyn / 2012-01-08] [Top]
Comment on this Customer Misconception
Comments
corellary: it's ok to insist that you want linux, when you have no clue what the hell it is, what it does, or why exactly you need it now now now! -AdmiralLaurie
For the people that want some form of Linux and insist on remaining clueless- the live CD's-Dvd's are a lifesaver. If you can't do it from the booted disc, you can't do it. Don't call me anymore! -jerrybear
when they demand linux tell them to get dsl (damn small linux). it fits on a floppy. -gashach
"What's a floppy?" is the next question you get. -srteach
and if they figure out how to trash the system by wiping the drive(s), there's no way in hell I'm bailing them out. You got yourself into this mess, you get yourself out, is my standard response for family members. -AdmiralLaurie
"I'll give you the family rate: $65/hr + use of my tools + anything new I have to buy to fix it." -ravensentinel |
|
8150.
When you hear IS will be coming to your site to do inventory, it is your job to make your PC as inaccessible and hard to reach as possible, as well as make sure any bar code information we need will require the PC to be turned in multiple directions, once we can get to it past the piles of paper and purses. Bonus points for wedging the PC between the desk and wall so tightly that it cannot be moved.
[By :TechieSidhe / 2012-01-05] [Top]
Comment on this Customer Misconception
Comments
Extra points if the exhaust vent for the PC is on one of the sides where it's wedged in tighly....and for each "while you're here, I have a question" -ChildofCthulhu
don't forget about all the post it notes or cheat sheets taped to the monitors' entire perimeter, and all the geegaws and knick-knacks on the monitors and surrounding them. Oh, and the 12 pack of soda cans sitting on top of the CPU. -figglywig
Toss that crap out into the hallway. Their loss. I would. -srteach
and magnetic calendars and such. -ecoli
We still haven't done our OWN office yet, where the people can't remember their passwords from day to day but can tell you the exact position to the millimeter where each little statue and picture is and Gods help you if you move one even a little bit. Then we get angry emails about IT messing up their desk because one angel statue is a small bit out of place. -TechieSidhe
When they complain about "moving their stuff" just reply that you "fixed" the placement, so that their Feng Shui would be more balanced. -docbrown01
I'm probably actually going to use that one. -TechieSidhe
At the hospital I work at, any sticker MUST be removed. Bar code, inventory sticker, serial number, anything. Also, computers may be swapped out with any other computer, for any reason. Too loud? swap it. Like the blue power button better than the green one? Swap it! -goqqqqself |
|
| Show me more Customer Misconceptions in groups of: |
10 |
50 |
100 |
|
