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Customer Emails

If you have never read email that gets sent to the helpdesk hold onto something sturdy. I know that users sound really stupid on the phones at time but give them the opportunity to write a thought out e-mail and see what they come up with. Half the time they are so cryptic and un-intelligible you really are not sure what they need help with. Other times they are blatant in showing you how stupid they really are. As of this date TSC has received 2547 end user e-mails from our members.

2547. Subject: Fwd: Windows Left Open- Close them
Hello everyone: With the warm weather, I understand the desire of people in rooms with windows that open, to open them to enjoy the warm spring air. However, we have had two instances in the last 24 hours of people leaving their windows open and having birds enter the room. In one case the window was open long enough for a pair of pigeons to make a nest and lay and egg (not to mention other biological functions) within the room. Please if you open the window in your room make sure it is closed before you leave. Windows left open are not only a security risk, but also become an entry point for Birds, hornets and other insects, vermin and in the past the odd raccoon. Please ensure your window is closed at the end of the day.
[By :Icelator / 2013-05-07] [Top]
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Comments

  • I figure the thought of leaving a window open long enough for birds to make a nest would allow some good puns from the bad eggs here. -Icelator
  • Are you sure you aren't egg-agerating the time it takes to do that? -spectreoflife
  • Oh, come ON, there's gotta be an Angry Birds joke in there somewhere! -udoshan
  • there would be if you turned on the firewall -stiffarm
  • The building has windows that open, but no screens? -thx1138
  • The building has windows but now blue screens? Egg-traordinary! -ecoli
  • now == no -ecoli
  • 2546. Subject: Pics or It Didn't Happen!
    Entering e-mail addresses collected at the convention last week, and adding a new Chinese contact. While his first name is Dong and that's comical, it's his e-mail address that actually made me laugh: superdong@provider.com.
    [By :ActingUpAgain / 2012-11-07] [Top]
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    Comments

  • I hope the guy doesn't turn out to be a real dick. *grin* -Grue
  • wishfull thinking or marital aid enthusiast? -Harm
  • There's spotty stains all over your spandex costume. -Mushroom
  • 2545. Subject: Please recreate appointment
    Dear Robyn, Having consulted the appropriate entrails, I have found 10.30am on Friday 19 October to be an auspicious juncture for the alignment of our calendars. I have chiselled it in accordingly. Humbly, Bloke
    [By :Bloke / 2012-10-11] [Top]
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    2544. Subject: Win7 Updates
    "When you get a moment come by and install my updates on my PC. That ICON on the task bar is annoying it keeps flashing." So I go to the users PC. The "icon" is a taskbar item that had he clicked it, it would've stopped blinking. And the windows was just a alert that drivers had been installed for his graphics card that he could've closed himself. That was fun.
    [By :ravensentinel / 2012-09-21] [Top]
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    Comments

  • On the plus side, that's one more closed ticket for your stats? -NightSteel
  • I have two words..job security :-) -notyouagain
  • 2543. Subject: I must have ESP
    Customer email: Application XXX is not working, please fix. I will be out of the office all day. What part of the application is misbehaving? What is the error message? What is your mobile # so that I can ask you questions? Turns out, the user wasn't logging in correctly.
    [By :ecoli / 2012-08-06] [Top]
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    Comments

  • We get these tickets all the time. Today, in fact, a user neeped about not being able to find a printer on her list. Turns out, despite three e-mail blasts from my boss to all users, she still didn't understand the concept that 1) our old print servers were taken down 2) the names of the printers changed. And she was wondering why she couldn't print to an old printer name on a server that didn't exist anymore. -skippytpodar
  • Consider yourself lucky to get that much information! All I get is a chorus of "I DIDN'T DO IT!", ad nauseum... -ChildofCthulhu
  • Heh, my response to the "I didn't do it!" crowd would probably be to ask why they were concerned about it then. -spectreoflife
  • I just like the ticket "Printer doesn't". What more information do we need? -Holdfast
  • 2542. Subject: Raven (2)
    "Please create folder XYZ in the ABC application folder." Look lady, if you don't know how to do basic computer functions yet your desktop is littered with files and folders....just die.
    [By :ravensentinel / 2012-07-11] [Top]
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    Comments

  • It been my experience, that the more crap files and folders a luser has just floating around the less likely they knew how they created them. -DarkRookie
  • And all their folders are named New Folder, New Folder (2), New Folder (3), .... -concept14
  • ...on the Desktop. -Voz
  • Long time reader, finally decided to break silence because of this one: I once had a luser who had not only "New Folder", "New Folder (2)", "New Folder (3)" but also "Copy of New Folder (2)", Copy of New Folder (2) (2)", "Copy of New Folder (2) (3)" etc.... All of which were empty! -RealUnimportant
  • 2541. Subject: Raven (1)
    "I'm coming to your office" User never showed up.
    [By :ravensentinel / 2012-07-11] [Top]
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    2540. Subject: ADobed PDF Spell Check
    "The Adobe Spell Check function does not work in my Adobe Reader. Please enable it." Ummm, no.
    [By :ravensentinel / 2012-07-11] [Top]
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    Comments

  • Sounds like one of those users who complain that Acrobat Reader does not allow them to edit files, considers words ability to create them is insufficient but refuses to pay for the full Acrobat creator. -Holdfast
  • "Well, Ma'am, "Reader" reads. "Creator" creates! Use the right tool for the job." -Voz
  • 2539. Subject: Um.....which one...?
    "Hours of Availability: will only be available one hour today."
    [By :Trillian / 2012-06-28] [Top]
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    Comments

  • 845-852, 1025-1038, 1247-1322, 1615-1620. One hour of availability today. -DarkRookie
  • 2538. Subject: rma
    rma [my comment here... you figured out how to get the form to submit without a model number. Maybe you can figure out that we might want to know /what/ you want to have replaced?]
    [By :linuxmatt / 2012-06-15] [Top]
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    2537. Subject: Sure, I'll get right on that...
    "User is requesting a printer for $room. He states that he prints out classified documents and does not need to walk to get them."
    [By : skippytpodar / 2012-06-14] [Top]
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    Comments

  • No problem - buy the bastard a skateboard. -Gromit
  • There are at least a dozen desk printers here within a 15 second walk of a networked printer for that exact reason. Pisses me off as well. -Puggiman
  • " Shirpa or servant requistion is beyond IT dept scope. Please contact H.R. if transporation is required, please contact H.R, Facilities and travel dept" -Harm
  • For us, literally the only person in the entire building with a security clearance equal to or higher than ours is the chief of police. Everyone else in the building, even the director of the whole facility, has a clearance lower than even our lowest paid IT tech here. So yeah, we're wondering what sort of classified documents this cat is printing. -skippytpodar
  • Then you have the whole red/black separation issue to worry about as well, with the whole SCIF issue to deal with and everything else. If it's actually classified coming through something other than SIPRNET or equivalent, you have a WAY bigger issue than a printer. Were I in your shoes, I'd have your ISSO and your COMSEC Custodian pay the requestor a visit.... -Grue
  • Gromit- Rollerblades would be funnier. -Voz
  • I'm guessing the classified documents have the header eBay.com. -MarloVino
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