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Customer Misconceptions

The 'Customer Misconception List' has been part of TSC since it's beginning. When you work in tech support you hear the craziest things, the EU's mind is frightening at times to say the least. From the user who believes in the mysterious Windows 96 to the one who thinks the help desk phone number is the one their computer should dial, we hear them all. If you know of a customer misconception, add it to the list. The total number of customer misconceptions that have been submitted to TSC is a whopping 8283!

8283. That Sony can make a laptop that doesn't have it's battery burst into flames : http://www.wtop.com/911/3601191/Own-a-Vaio-laptop-A-warning [By :Necros / 2014-04-11] [Top]
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  • i thought that was an anti NSA feature... -gashach
  • "Your mission, Mr. Phelps, should you choose to accept it..." -Voz
  • 8282. Referring to us as the "helpless desk" is the best way to treat your support staff. Especially when it's in an e-mail. Yes, we did bring this to the attention of our boss. Not professional at all. [By :Starfury / 2014-04-08] [Top]
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  • If your organization uses Lotus Notes, then it's the default replacement for helpdesk. -madonnac
  • We're on Exchange...the complaint is probably the phone security software that everyone has to use. It's a free app so you get what you pay for. -Starfury
  • ...or if your organization uses Symantec Vault. Psychopathic software, if there ever was any. -figglywig
  • "If we're so helpless, then you can feel free to never call us again. We won't mind. Note that you are still required to follow all applicable policies, and consider this notice that you should presume the answer to all of your IT-related requests is now 'NO'." -NightSteel
  • You could not so gently remind them " ... There is a queue juuuuuuust for you ... " -Necros
  • 8281. An insurance company rejecting a patient's medication claim is a critical hair-on-fire issue for my group which can't even pretend to have access to the insurance company's files or reasoning for why the claim was rejected. [By : skippytpodar / 2014-03-28] [Top]
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    8280. More like Corporate Misconception: Massive Mergers are good. Between the Cable collation of Time-Warner/Comcast and the Callcenter collapse of Stream/Convergys, We are very close to approaching the megacorps of Science fiction. [By :PolarCoyote / 2014-03-04] [Top]
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  • WHOA. Stream collapsed. Was there a massive fireball scouring it from the earth? -DarkRookie
  • 8279. Father misconception: Because I'm the family "computer guy" it's somehow OK that the only subject you EVER want to talk to me about is computers, especially on my day off from my job involving people's asinine computer problems, which I'd love nothing more than to get away from on the two days a week I don't have to work. It's also OK to become annoyed and/or belligerent when I try to change the subject to something I actually DO want to talk about with you, hence why I enjoy talking to my mom rather than you. [By : skippytpodar / 2014-03-03] [Top]
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  • Aargh. -Madrigorne
  • Oy! indeed. -Grue
  • 8278. Third party support misconception - Disabling DHCP on a domain controller is a good idea. This won't cause ANY problems. [By :Olorin / 2014-02-21] [Top]
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  • The web of lies gets deeper, now I'm being told by the tech that the security company said their system won't work with the DC's DHCP running. Fun times. -Olorin
  • Oy. -Grue
  • Sounds like the security system is on static IP with competing address space, and they're too dumb to ask for a hole in the DHCP footprint. -Grue
  • They connected the security system to the router and turned on DHCP so that the system would pull an IP address from the router. Of course it's in the same address space as the client is small enough a class C will suffice. So we have to turn DHCP off on the router and back on the DC so that the computers will actually talk to the domain. Idiots, all of them. -Olorin
  • Yup. -Grue
  • 8277. When you managed to shatter the glass on THREE iPhone 5 inside of a 6 month period we'll give you a 4th one to break. What really happens is you get a downgrade to an iPhone 4s that is your company provided device for the next 18 months until you're eligible for a new one. [By :Starfury / 2014-02-04] [Top]
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  • If it was up to me, they'd get a walkie talkie. Or a tin can on a string. -linkv
  • I think they should get a Nokia 3310, enjoy! -shadedworld
  • Motorola DynaTAC!!!!!!! -DarkRookie
  • 8276. When a client submits a request for Extranet access at 12:30am we'll have someone available to process the request right away. It won't have to wait until normal business hours to be completed. Sending reminder email to the helpdesk account letting us know that the request has been made will have the analyst that creates the accounts magically appear 2 hours early just to take care of your request. [By :Starfury / 2014-01-31] [Top]
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    8275. That I will believe you when you screw something up and tell me that "this is the way I've always done it before. I guess the process must have changed." Listen, buddy, I've been here for over three years. The process hasn't change the ENTIRE time I've been here. You're just an idiot. [By :Waish / 2014-01-20] [Top]
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    8274. A single printer down in a non-medical area (the Union office) still involves patient care, even if the person calling them in hasn't seen a patient (no joke) since Jimmy Carter was in office. [By : skippytpodar / 2014-01-17] [Top]
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  • I hate that phrase. It's the most misused one in our organization next to "meaningful use." If I had to take a drink every time someone said "patient care", I'd be on my third liver.... -TechieSidhe
  • 8273. Actually a work misconception... Apparently, work believes my hatchback is a TARDIS, as it believes that I can be both in the field and in my office at the same time. Sadly, it is not, as it is just the size you would think on the inside, and there is no sexy Matt Smith Doctor at the controls. [By : TechieSidhe / 2014-01-10] [Top]
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  • Tell you what, you can have the Doctor... Billie Piper is mine! -skippytpodar
  • Agreed. -TechieSidhe
  • she may be nice looking but rose was kind of a bitch. -Icelator
  • OK< Had to Google Billie Piper. Was not disappointed. Yowza... she's from Swindon. Wonder if our ComanderData knows her? :) -JoeLugian
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