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Tech Rules

When you have the title Tech you have to follow by some very strict rules. We have the moral obligation to deliver the best technical support that is in our ability to give....which means tell them whatever it takes to get them off the phone so you can continue with your game of Quake. If you are new to the job this section is a must read. As of today TSC has received 6118 tech rules submitted by members!

6118. OT: The school district I work for is looking for a Telephone Technician. https://sites.google.com/a/swcsd.us/human-resources/civil-service-testing Location is Columbus/Grove City Ohio [By :docbrown01 / 2014-11-21] [Top]
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6117. There's a problem with your life or job when the song running through your head during calls is Morrissey's "Every Day Is Like Sunday." [By :Mushroom / 2014-11-12] [Top]
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Comments

  • Or "yakety sax"... -docbrown01
  • Most days for me it's "I Hate Everything About You" by Three Days Grace, with a side of Scissor Sisters' "I Can't Decide" -RDMcMains
  • 6116. I truly don't give a shit if you want to outsource your company's technical support services to some developing nation where you can pay the workers pennies on the dollar. But if you choose to do that, MAKE SURE YOUR FUCKING WORKERS SPEAK FUCKING ENGLISH. ENGLISH, MOTHERFUCKER! DO YOU SPEAK IT?!! Godammit all to fucking hell. [By : RiffRaff / 2014-11-12] [Top]
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  • tell us how you really feel, Riff. -figglywig
  • [incoherent Indian or Filipino voice] Thank you for calling, my name is Skip. -Mushroom
  • Awww, can't be that bad... https://www.youtube.com/watch?v=an-x9ZfIliw -Biosynthetic
  • It can always be worse https://www.youtube.com/watch?v=AmD_8cBqhW0 -Stryker One
  • "do you like Ice cream?" "What?"" DO YOU LIKE ICE CREAM!?" " FIX MY COMPUTER ASSHOLE!" -Harm
  • I ran thru this shit for someone. I said +10 times, Uh Say it again. I was a dick about it. Damn useless to boot. -beatmewithstick
  • So, if I understand you correctly you are wishing the workers to speak English motherfucker. I can surely help you with that. If I have misunderstood your problem, please let me know. May I please know the serial number of your english motherfucker so I can assist you further. -smellystudent
  • 6115. Sending out multiple notices that the document management system will be down all day today will be ignored. This will lead to a massive flood of calls/emails on Saturday from users complaining they can't access the system. Happens every time and I've already drafted a template for telling the users "You're out of luck until 6pm tonight." [By :Starfury / 2014-11-08] [Top]
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    Comments

  • set it up as an auto respond -HappyCrappy
  • 6114. Save your work in progress. If you don't do this you'll get a call and in the process of working on 2 Excel sheets you'll close both and not save (even when prompted) the one that you had just spent an hour working on. Yes, I was the idiot that did this. [By :Starfury / 2014-11-04] [Top]
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  • When I do the monthly report for our dept, I usually have source data in the form of 8 spreadsheets open on one monitor, and the actual report spreadsheet open on the other. I know the pain of closing Excel prematurely. -AmazingKreskin
  • Ask your doctor about premature closure. -Stryker One
  • I thought that had to do with premature ejac? -beatmewithstick
  • 6113. If you're in the middle of a thesis never take the summer off, it doesn't matter how burnt out you are, it will take forever to get your momentum going again. I'm honestly not even sure if I care about this project anymore. [By :Icelator / 2014-11-02] [Top]
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  • I really need to find that part of myself that let me do 14 hour work days on a semiregular basis, but I think school, 2 jobs and a sick dad killed that part of me. -Icelator
  • 6112. Installing a new router on my client's network with the subnet mask set to 0.255.255.255 will result in some very strange network activity. (For the record, I didn't do this, but was involved in the troubleshooting with the ISP.) [By : RiffRaff / 2014-10-27] [Top]
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    Comments

  • You know, that's how older versions of Cisco's IOS wanted subnet masks ... -ralphp1024
  • Strange activity? I'm surprised that would really work at all. -Stryker One
  • HmmHmmmmm Yess.. Problem with this, I don't see. - Yoda's subnet mask. -JoeLugian
  • 6111. There is always a grain of truth in every tech support meme......... Today's example, 10.5GB of email in the TRASH can in Outlook. Perfect place to store all that stuff you want to keep right? [By :Olorin / 2014-10-16] [Top]
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    Comments

  • And if you delete it, they yell and scream that there were critical documents in there, and threaten to get you fired. -AmazingKreskin
  • The lawyers I work for do this. They've been informed (and ignore it) that after 30 days items in trash are deleted and NOT backed up anywhere. Sent items are also archived and removed from the folder after 60 days. They don't manage their mailboxes well...but when you get 500 email a day it does get to take a lot of time. -Starfury
  • I say remove the 0 from the trash rule and the sent folder rule and then blame the problem on a Microsoft patch. -Biosynthetic
  • I had a fish do that once. he stored all his must save items in his trashcan. When we set the system to empty the trash can on log off he lost everything. Called us up screaming and yelling. I pointed out it was in the "trash can" After a few min i asked him if he kept all his tax info and important letters in the trash can out on the curb. he said "no that would be stupid". I said "my point exactly" then i closed the ticket. -Crai
  • 6110. Coworker rule: If you're going to "call in sick" (read: force $supervisor to call you two hours into the shift and ask where you are) on the last day of your workweek, and give $supervisor the impression that you'll also be taking off sick the first day of your workweek coming up, forcing $supervisor to ask me to come in and cover for you, don't log into work and say you spent the weekend mountain biking, especially if you've been milking the fact that you've complained of a broken clavicle the last month or so.

    And don't say so especially in a format that can be copied/pasted into an email to $supervisor... ::tink::
    [By : skippytpodar / 2014-10-05] [Top]
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    Comments

  • Please please please tell us this was the FNG. -Calydor
  • No. This was an analyst who is very nearly as irritating as the FNG, and thinks the slightest little thing out of the norm should be met with a threat of Union involvement. The one thing he and I agree on regarding the FNG is that the FNG's an oxygen thief, and needs to be babysit. Other than that, this analyst has no redeeming qualities and loves to order people around like he's the boss, and has quite literally pissed every one else in the shift off on several occasions... -skippytpodar
  • 6109. Hammers are better... this comes from a webcomic I read, and thought you guys might appreciate it or even want one of your very own - http://teespring.com/pcw_2014 [By :figglywig / 2014-10-03] [Top]
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    6108. It is not OK to wait until half an hour after everyone goes home for the weekend to call in a problem that you yourself just admitted has been occurring all week, and it's equally not OK for you to claim this is an issue that is "critical to patient care", just to try and bump the ticket up to a high priority.

    If it was so critical, you'd call it in the moment it began happening... ::tink::
    [By : skippytpodar / 2014-09-26] [Top]
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    Comments

  • Report them to their supervisor for dangerous neglect. If it's critical to patient care AND went unreported for more than an hour they're putting patient lives at risk, are they not? -Calydor
  • Sadly, the phrase "this affects patient care" is so horribly abused that I've had someone from HR say it when they couldn't watch a couple YouTube videos their buddy had sent them. It's definitely become the case of "When everything is an emergency, thus nothing is an emergency," and the Tier 1 Desk monkies, even if they know the request/problem is complete and utter BS, are required to put it in as a high priority when that phrase is uttered, so therefore the users utter it for every single call they take. Their contract with us requires it, and they're forbidden from changing the mind of the starfish or attempting to dissuade them. -skippytpodar
  • I think my mental analysis of priority is based upon the possibility or likelihood of someone lying on the floor bleeding. -Holdfast
  • Is that before or after you get there and determine that it wasn't really an emergency, Holdfast? After all, if it wasn't an emergency, I'd be sorely tempted to leave someone lying on the floor bleeding! -NoHelpAtAll
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