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Here is all the content that Insurgent has contributed
to Tech Support Comedy. Tech Stories
Customer Misconceptions
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1.
After spending considerble time defusing an irate and assisting with pairing a smartphone to a Mercedes, the customer sighed with great relief: "Great, now if I forget my phone at home it will have my contact list and I will still be able to make phone calls." When I asked if the car had a car phone, the reply was "Well the car I bought in the 90s did!"
[2009-11-07]
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2.
I worked in a small PC sales and service shop and a customer came in looking for data recovery. We were pretty much limited to running recovery software on the drive, so it had to spin, detect, etc. Nothing fancy. As I was signing the drive - which contained the coordinates for a CNC machine in a tool and dye shop - in I noticed the screws on the top had clearly seen a screwdriver. When I asked why, I was told that "At first the drive was making noise, so I thought it needed oil."
[2009-11-07]
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3.
Several years ago I had someone walk out with a new ATi video card and walk in with a tower that wouldn't POST.
I opened the case and I was at a loss for words.
Power requirements of cards had surpassed the AGP bus and this one had a floppy-style power connector on it.
It just so happens that the cables that used to be required to carry digital audio from CD-ROM to sound card fits on those pins, and the other end, well, a creative individual will hook that right up to the spare jumper pins on an IDE hard drive.
The user said this was so the games loaded faster - directly in to the video card.
It's been four years but I will never forget the look on that mans face as he repeatedly exclaimed, "I know computers!" and demanded a replacement video card, which had a burned PCB all around that power connector, by the way.
[2009-11-07]
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Tech Rules
Customer Types
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The Vet
Amongst incoherent ramblings and obscenities, and comments about an RPG blowing off part of his ankle, I got "Gooks go down faster that this thing!" when trying to reboot his PC.
[2009-11-07]
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Co-Worker Types
Customer E-mails
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Subject: [case number]
Hello,
No one in our office is able to send e-mail from their [smart phone]
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Sent from my [smart phone]
[2009-11-07]
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EUPOTD (End User Phrase of the Day)
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