Here is all the content that icedanno has contributed
to Tech Support Comedy.
Getting dumber just talking to them
I'm trying to set up a dailer for this customer. Here is the call in the middle:
ME: Right click on the (ISP)dailer we just built, (in Dial Up Networking), and left click on Create Shortcut.
(L)user: I know have a shortcut on my computer that says, 'shortcut to Create New Con..'
ME: (sigh) OK, you created a shortcut to the wrong icon.
(((Delete shortcut, Back to DUN we go)))
ME: Right click on, (ME really slow) the (ISP) icon.
(L)user: It brings up the connection screen.
ME: (sigh) OK, you're left clicking. I need you to RIGHT click on the (ISP) icon. You should see a little gray box.
(L)user: I see it!
ME: That's great. LEFT click on Create Shortcut.
(L)user: Hmm... the shortcut on my computer says, 'Shortcut to Make New Con..'
Comment on Story
"Do you a stick dynamite in the house you could grab for me sir" ?:) -officespace
They would just try to light the wrong end and burn their fingers -icedanno
I give them about 2 chances to right click the dialer, and if they can't handle that, I have them single click on the icon then go to File -> whatever. Much simpler sometimes. :) -Dslfan
Really Really Novice User
A customer calls up complaining that they can't get their email. They have a pop account with us, (a small ISP), and she is complaining bitterly about the password errors she is getting. When I ask her what program she is using, she replies, (and I quote): "I've tried several! Hotmail, Yahoo, they all keep saying my password is wrong." At this point I interrupt and ask if she is really trying to get her ISP POP mail through those accounts. "Yes! How else are supposed to do it!"
Is it time to go home yet?2002-02-05
Comment on Story
No, you have 7hours and 45 minutes left in your shift. ;) -kingofdrivel
EUPOTD (End User Phrase of the Day)