|
Here is all the content that taieena has contributed
to Tech Support Comedy. Tech Stories
2.
Period = :
Sorry for that lack of formatting, folks. I had to wait till today because I was in tears from this one. I had a customer last night that I was trying to walk through adding an address to his trusted sites in IE as per work policy for troubleshooting............ Now I know that many people don't speak English, and I am willing to fight through language barriers............. This poor guy, though, just could not grasp the concept of the "." I tried using the word period. Nope, didn't know what I was tlaking about. I tried using the word 'dot', which I try not to use because so many people actually type it out. Nope, didn't get that. I tried describing where it was on his keyboard- nooope, which I hesitated because of non-US keyboards anyway........... So I asked him if he had someone there to help him. He keeps saying "ok" and waiting for me to tell him what to do- I repeat and ask him to find someone to help him because he says he has someone there & is talking to that person as well as me............ That person told him the period is the 2 dots next to each other. *head, meet desk*................ 25 minutes later, we still hadn't entered the address, but it somehow started working so I got him off the phone!!
[By: taieena]
Comment on Story
Comments
My favorite method is to tell them "period, like you'd use to end a sentence." That usually gets them to at least think of punctuation and not have a blank expression. - harrellj
Taiee, next time try "point". That should work with Spanish speakers. ... er... I realized I just wished you a "next time". Sorry, I take it back. :( -TheGhost
Am I right in saying that Brits (and more recently independant english speaking colonies) refer to the period as a "full stop"? -LoTech
"decimal" -ShujinTribble
Don't say "decimal", because a lot of countries (especially Continental Europe) use the comma for that. Period, dot, point, full-stop are fine. -Chromatix
I call those " speech marks " Never heard of them as period, I would have been lost too. But then again thats not hard. -LadyLineswine
lotech, yes, a period here is something ENTIRELY different :S -Tarantulus
"....PPDT!"</Phonetic Punctuation> -ShujinTribble
Victor Borge! (although it appears the clips of him and Dean Martin doing Phonetic Pronunciation are no longer on YouTube =/) -Diptera
Diptera..that was my first thought to. I have the video of him reading the book with puncuation. -neuman1812
Full stop would have been my next guess. Many people who learn English as a second language learn British English, not American. -thx1138
"Hey, little silver four wheeler with the good lookin' seat cover, back that thang down, you got smokeys all over mah back door!" "If you are referring to me, I suggest you speak more clearly in the qieen's english; that is, IF we are going to converse on this wireless." (/Roger Moore, Cannonball Run) -MadJack
|
|
3.
How dumb do you have to be???
Ok, sorry for no formatting, lost the star... Ok, I got an email from a manager in another (sub)department today, saying she had gotten a call from America Express looking for me. She gave me the ref # and the phone #, so I called when I got home................. It turns out that a Ms. Diane Smith (no idea who the fardles THAT is) had applied for an AmEx card. For proof of employment, she took the letterhead from the bank I work for, the manager's email, and my name..... Yeah, you cna guess the rest- signed my name on the letter printed on bank letter head and said my # was the actual manager's #. *blinks*.... Other than reporting it back since I don't know what info might have been compromised for me or Lauri, how farking STUPID do you have to be to try that one???
[By: taieena]
Comment on Story
Comments
My guess? Pretty damn stupid. -Seamyst
Look out, now the bank will be on the war path against the one who used thier letterhead for inappropriate self gains. -THETECHFROMHELL
|
|
4.
Program Woes
Posted for my friend Furlwren since she hasn't joined (yet!)...
She was having serious issues with one of our customer interfacing programs; it was not allowing her to do the necessary maintenance for a customer. So she went to one of the managers, let's call her "Loss" for her initials...Keep in mind that Loss has been there much longer than me or Furl who started 1 1/2 years ago there... The issue was that wasn't letting us reset or issue temp passwords.
Furlwren asks Loss "So should I escalate this password issue, or should I have someone else in the department do the maintenance for the customer?"
Loss answers, without looking up from her own computer, "Troubleshoot."
Furl, looking bemused since the issues with well known to all, answers "It's ."
Loss asks, still not looking up from her own manager business, "What are the steps for troubleshooting ?"
Furl shifts her feet and answers "Ummmmm... Contact manager to confirm if it should be escalted to tier 2 techs."
Now, at the time, before we were able to escalate, we had to get the manager's approval, though it didn't matter which manager.
Loss looks up expectantly and asks "Well... and have you done this?" Again, note that Loss IS a manager and was one at the time of this conversation...
Furlwren answers with a WTF look "Ummm... Yes? What would you like me to do with ?"
Loss counters this logic with "Well, there's nothing you can do to troubleshoot the program?" while looking at Furl like she has absolutely no brain and is worse than a starfish.
Furl answers, managing to maintain some much needed patience, "Ummm... Ok? So should I call tier 2?"
Loss is apparently bored with the conversation and the use of logic. "Yes. There's nothing I can do here either..."
Furl asks oh-so-sweetly "Would you like a screenshot to document the issue in case anyone else has this issue?"
Loss nonchalantly quips "No screen shot necessary."
I've had Loss give me the same look, so, while not being there, I can easily see the look... Loss has a habit of having us troubleshoot everything, which is great when it's possible. But when the program dies, there's really no troubleshooting we peons there can do for it... Not even tier 2 can really do anything!
And let's hope Furlwren, who's reading over my shoulder and dictating, decides to join us here in the dark side! ;)
[By: taieena]
Comment on Story
Comments
We have cookies! -evolvedstarfish
I made her a cookie, but I eated it. -beerman
I am experimenting With Fried Dark Snickers bars. I keep getting distracted and overcooking. -PolarCoyote
|
|
5.
Nt but still ot, sort of...
I have some more "gems" from our oh-so-wonderful banking customers... All identifying info has been removed, and I have come to the belief that banking starfish are worse than most of the computer starfish I've had!
I am disgusted that your bank would charge me a $35.00 fine for an accidental overdraft when the funds will be available in THREE DAYS. This has caused me to consider a change in banks to handle my finances. Lets see how important I am to you as a customer now ! being disabled and on a limited income, one cannot afford to pay such costs to a company that has more money then God. Thanks for hurting me in the pocket !!!!!!!!
I have yet to receive a response to my prior emails regarding my inability to reach on line banking customer service by phone on 01/01/07 (your recording stated that is was closed for the holiday). Your web site CLEARLY states that on line customer service is available, 7am to 10 pm EST, 7 days a week - this means EVERY DAY ALL YEAR, NO EXCEPTIONS. All of your competitors were open for customer service that day -- I checked to make sure for when I switch my business from . When I asked at the main office in Boston, the managers were NOT aware of customer service closing for ANY day for ANY reason. Please explain yourself. You need to provide customer service when you state you do - NO EXCEPTIONS
This account, the money market account and 2 CD (the two oldest on my account)can be viewed by my sister, who is the 2nd person listed on the account. I would really like this information to be private. I know she is listed on the account, but I think it should not available to everyone listed after the main name holder of the account. And actually one of the CDs I mentioned is actually her CD, that I can view on my account listing. Please try to re-work the account without having to eliminate the other parties on the account.
My husband and I are still not ready for online banking BUT we want to continue to use your online services just to view our accounts like we used to without prior enrollment in online banking which the system is prompting me to do now before i could check my statements. Please provide access for us to view our account statements. Thank you.
[By: taieena]
Comment on Story
Comments
No bank is going to let slide a withdraw when no money is in there. The thing i dislike is the bank taking out the money before the deposits. -compbrat
Not even a Credit Union will let you go three days between an over-limit withdrawal and the deposit that covers it, even though they do put the deposits before the withdrawals. Exceptions may exist, of course. -OgdenTechGuy
Mine will because I have overdraft protection. And as long as I pay off my credit card in full when the bill is due, it's free. -SFStrangler
|
|
6.
Thanks Hawks! nt/ot
I've been a member here for a few years, have my star shirts, stop in on a daily basis... I had stopped lurking, but since I'm not doing anything that can really be considered "technical" except by my employer, I haven't been posting...Anyways.... Those wonderful star shirts that we all know and love so much are really awesome! I had gone to the Quonset Air Show yesterday with Chris and Douglas. It was hot, I've been there before, and I was dumb and wore a tank top. Not bad for heat...unless one is standing and sitting on hot tarmac for 6 hours! No big deal... Chris- 1 application of sunscreen and sunburned face. Nothing else. Douglas- 2 applications (1 on his tiny little pink ears)- no sunburns... Oh yes, lest I forget, the sunscreen is No-Ad brand, sports formula, 30 spf that does not expire until Feb. 08. Me? FIVE applications of subscreen. I look like a boiled lobster. And here's the point of the post.... Hawk's oh-sooooo-winderful star t-shirts are the _only_ ones that I can wear that are not sticking to or getting stained by the aloe and manage not to irritate the sunburn or cause pain from rubbing just the wrong way. So, thanks Hawk for such awesome shirts!!!!!!! :D
[By: taieena]
Comment on Story
Comments
OOoooww boiled lobster look. Been there before. Might want to consider a higher SPF factor in the future. -Belunar
My wife let my kids play in the back yard w/o sunscreen. 1 hr later my son's shoulders are bright red and his back only slightly less red. 4 days he was in pain and not doing much. Now he's peeling and it's not bothering him. I understand the pain you're going through (and my son's) since I've been there. -Starfury
<sympathy>I tan like a lobster, too </sympathy> -Divinar
<letch>Now, where can we find pictures of Taieena in just a tank top? </letch> -Divinar
Gee. I just crumble to ash when I go out into the sunlight. Lucky people! -TechnoVampire
Just dip yourself in liquid latex a few times. Should provide an SPF of about 10,000. -Stryker One
Gee Taieena, lots of us would be right proud to stand near you and provide shade for your entire family! -CyBear
For the Ride For Roswell, I neglected to put sunblock on my arms, but DID write the kanji for "Shujin" on my arm in big-fat Sharpie (tm). So now, I have SUPER-tan arms (the tan will last about 3 years - no lie), and I have this reverse tan that would make any native-reading Japanese cringe. -ShujinTribble
Hawk specially formulated the shirts to repel sea creatures.. if you LOOK like a lobster, perhaps they're trying to stay off you. Seriously though, I hate sunburns, hope you feel better soon. -CelticSkyhawk
Sets up the melted butter and lemon sauce.. Puts up a napkin oops.... Taxi! Lart shelter fast.... -StarFishHearder
|
|
7.
nt/ot- "Car-ma" being returned
I wanted to say thanks to everyone for the karma they sent from story 99 on http://tinyurl.com/2purff
The accident was ultimately decided to be her fault as she hadn't ever bothered to talk to even her own insurance company about it. They worked out a settlement with me, and with the extra from the extended warranty, I was able to pay off my poor little Neon. I ended up getting 2006 Focus, and she's awsome! So, thanks for the happy thoughts, and I'm returning it back to the pool for others! *hugs*
[By: taieena]
Comment on Story
Comments
Just in case you're wondering, or have forgotten... the car story is this one: http://www.techcomedy.com/single/new_stories.php?content_number=66555 -chazz
Congrats!
-Grue
I should post the pics from when I totaled my Ion. I hit an Explorer hard enough to shove it into the car in front of it. Thankfully I have full coverage that paid of the rest of the loan plus enough for a down payment for my Legacy. I can't say enough about my Subaru, awesome car. -Stryker One
Cool! That's good to hear -56Kdaytrader
Glad to hear things worked out in your favor! -DreadPirate
|
|
8.
NT/OT- Happy Thoughts, pretty please?
Hey, I was wondering, if anyone has a tiny bit of leftover, spare karma, if someone could toss a pinch my way? After renowned and everyone else who needs it gets theirs...I was driving home last night, and someone coming the opposite way decided to make a left turn into the high school. She made a comment to one of the witnesses saying that she was trying to avoid someone else, thought she could make the turn, and she never saw me coming. When she started the turn, I was too close to the parking lot entrance and knew I didn't have enough time to stop. My poor car is totalled, I think. But I could really use some happy thoughts that she's not completely totalled and that they can maybe fix her or give me enough to pay off the 9K I still owe because I can't afford another car, even a used one if they don't fix her or give me enough to pay off the loan. The other woman is ok. Not sure about her SUV. Me, I'm achy all over with bruises and really shaken up, but I think I'm more or less ok.
[By: taieena]
Comment on Story
Comments
*happy thoughts* Insurance companies will do anything in their power to reduce the payout. As you are completely not at fault, make sure you insist on reclaiming your excess (aka "uninsured losses") from the other side. Your company should do this for you. -smellystudent
Hope your ok Tai, cars can be fixed but humans are a lot trickier. Your still able to type so that's prolly a good thing. Banks of Karma Kannons and a squadron of KarmaKaze pilots are on enroute to you. Good luck with the insuarnce companies, think about every word you say to them as they will grab anything they hear to try and get out of paying up. -Armakuni
Happy Thoughts and Wishes to you - and here's some KarKarma to go with it... -PTSTech
Karma on the way!! -adarklite
Dunno how much I have to spare... I'll send what I can... Best of luck -ShujinTribble
The Sky Platypus of Karma sends it's blessings... -elcapitane
Last car accident here totaled my (crap) car so I used it as the down payment on (current un-crappy) car. I considered it a good event, so you can have the leftover karma from that. -namor
Kannon-o-Karma(tm) loaded... aimed just a bit to the north... and fired! I'm glad you're OK. Cars are replaceable, you're not! -SalParadise
Sorry to hear about your car, but I am glad that you are ok! -DreadPirate
Sit down, have a bowl of Texas Karma Chili! -56Kdaytrader
->-- ->-- ->-- Karma-Laden Lawn-Darts-o'-doom are in the air and heading towards you! -Grayhawk
Teela O'Malley brand Karma being shoved into the transdimensional collapsitron; have a good daycycle, friend citizen :) -Diptera
Cranks up the Karma-O-Matic, sets it to "Oh sheite, everyone needs a bit", and let's her go..... -duckhead
No worries- the driver that turned will be at fault, regardless of what they saw or thought. Glad you're ok. -ThinTheHerd
Sorry to hear that, glad to find that you're okay enough to report on it, and hopeful that it all gets resolved favorably and soon! -Grue
happy thoughts (seem to be ALL out of Karma here) but sending happy thoughts and hopes your way. -Wolfie0827
Sic your insurance company on them and don't back off until the person at fault's insurance has taken care of paying off your loan, medical damages, emotional trauma, lost wages, etc... That's why they have insurance. They only have to pay their deductible no matter what you take their insurance company to the cleaners for. -Wraith
I took pictures this afternoon when I cleaned out the car: http://tinyurl.com/2weewm To quote a very good friend, "OUCH!" *whimpers* -taieena
If the frame is bent (from your pictures I can't tell), then it's totalled. If the frame is not bent, then it may be repairable. The damage is concentrated in one area, so it depends on how many inter-dependant systems got clobbered. Good-Car-Fix Karma on its way! -ManyHats
Yeah, hard to tell on frame, but... there's enough collateral damage there (airbags deployed, multiple body panels) plus (sorry) - it's a neon I believe, which is lower on the base value, so it's a fine line for write off, I'd say. -namor
Seconding that "OUCH!" and sending karma (or is that carma?) -Frazzled
Unibody construction -- there is no frame per se. If the metal behind the front axle got at all bent, it's a write-off. Best of luck with the insurance company, Tai... -chazz
oh sweet, the karmarsupials on the way! o should it be carmarsupials? -timelady
And the official verdict is.... Totaled (as we thought). Too much damage for them to even consider fixing. BUT, with that being said, the appraiser told me he was telling the insurance company the car was in excellent shape before the accident; he said he saw no other damage to the car and that it was "a really cute car". So, now comes the waiting game. I have the police report, and it doesn't say anywhere there or from what I've been told that it is my fault. After going back and looking at the site, I was about 15 feet from the parking lot entrance when she was turning, and the speed limit is 35 miles per hour. So, there was no way I could stop, as evidenced by the less than 5 feet of skid marks before the entrance that cumulated in piles of sand from the transmission fluid that was pouring out. -taieena
Taieena, plenty of carma is on its way. All the best. -Mango
Hope all turns out well. Beaming much
luck to you! -IceRuby
*hugs* -Ara
|
|
9.
Fine, no help for you. Ever. Really!
Ok, I haven't had much to post, and tonight, I decided to take some of my "gems" from work. This one is a a particularly annoying one because the cust has been emailing us since December about a known issue that we are currently fixing.
And I had already dealt with him once today.
"Is there someway you can flag my account so the lazy CSRs do not tell me to call in via telephone. I am getting very frustrated with some of the CSRs unwillingness to help me with simple problems via email.
Can you flag my account for no telephone contact? Or otherwise adda note instructing them not to request telephone contact ever?
Thanks."
Ok, I decide to be utterly evil. I mean, really. Constant emails where we are explaining that we are currently aware of the issue and fixing it until we're blue in the face and then finally resort to telling him to call so we can escalate the issue. Cust keeps refusing to call and insists that we need to fix it. Now.
So I notate his acct that we are never to contact him, even for service issues. Also, we are never to ask him to call us, even for service reasons. As per the cust request. After all, he asked for just that... So I replied to him with the following:
"As per your request, we have placed a note that we should not ask you to call. However, please note that some issues are unable to be identified and/or resolved through e-mail as they require advanced troubleshooting. In these cases, we recommend contacting our tech support so that we may perform the advanced troubleshooting steps and properly escalate the issue if necessary."
[By: taieena]
Comment on Story
Comments
Nice. Very nice indeed. -Zimmerit
"In these cases, we recommend contacting our tech support via smoke signal so that we may perform the advanced troubleshooting steps and properly escalate the issue if necessary." There, perfect! -PTSTech
The bastards always call me when I'm on the bed um, . . . . resting. -robbor
Four thumbs up! -TheMacOne
|
|
10.
Obsess Much?
Too long for a cust email, so... Keep in mind when you read it that the email was sent in January 2007, the incident took place in 2004 and it was our fraud team calling to help protect his account.
Written just as he sent it:
"COMMENTS = IT IS AN ABSOLUTE OUTRAGE THAT YOU EMPLOY PEOPLE WHO CALL ME UP AND TELL ME WHERE I MADE A WITHDRAWAL AND HOW MUCH AND WHEN. THIS OCCURRED IN 2004 AND I AM STILL LIVID ABOUT IT! I RECEIVED A CALL ONE EVENING FROM A MAN WITH A SPANISH ACCENT TELLING ME HE WORKED FOR my bank IN CALIFORNIA. HE PROCEEDED TO TELL ME HOW MUCH I WITHDREW, WHEN, AND FROM WHAT BRANCH. AT FIRST, I THOUGHT I WAS A VICTIM OF IDENTITY
THEFT. BUT THANKFULLY, AS IT TURNED OUT, I WAS NOT. HOWEVER, THE FACT THAT YOU EMPLOY PEOPLE WHO PHONE CUSTOMERS AND TELL THEM HOW MUCH THEY WITHDREW FROM THEIR ACCOUNT AND WHEN ETC., IS A DISGRACE. WHAT THE HELL EVER HAPPENED TO YOUR CUSTOMERS PRIVACY? I COMPLAINED ABOUT IT AT THE TIME AND THIS INCIDENT STILL ENRAGES ME TO THIS DAY. I ALSO UNDERSTAND THAT YOUR BANK MADE IT A PRACTICE OF OPENING ACCOUNTS FOR ILLEGAL ALIENS. FOR SUCH A BIG INSTITUTION, YOU ARE AN UTTER DISGRACE FOR THE ABOVE-MENTIONED PRACTICES. WHAT HAPPENED TO PROTECTING YOUR CUSTOMERS SECURITY?"
[By: taieena]
Comment on Story
Comments
Your account has been terminated and Perma-baned. Expect a bank check for your full account balance(s) within the next week. Thank you for your patronage... now SHOO! -ShujinTribble
Someone's tinfoil beanie is on WAYYYYYYYYY too tight. -Zimmerit
Oh my god! My bank knows how much money I have in my account? This is terrible? Oh woe! Oh woe! -robbor
umm i rather my bank call me if they see large withdraws. given how rampant indetity theft is.. and the fact it IS THEIR NETWORK AND FACILITIES, i don;t mind if they call to ask me if it WAS me that just purchased a jetski ( purly hypothetical- i can't afford a jetski) -Harm
You think that's rough? At the bank near my house, my next door neighbor/cousin is the branch manager. I went in to make a deposit yesterday, teller needed my acct number. I didn't know it; cousin walked by and rattled off the acct number from memory. Roger me with a full height hard drive if it wasn't dead on correct! -RamenMcTavish
I got a call from Corporate Customer Care at Diner's a couple months ago. Apparently I took a vacation to India and stayed at a $945/night hotel (3 nights, open bar), and spent $5 at an internet cafe. Must've been one good vacation since I don't remember a minute of it. <VBG> -Jeckler
long time no see, dont mess with my account :) -neuman1812
|
|
11.
Faerie Leaves, anyone?
Ok, 3 customer emails, but a bit of background on them first... I work for a bank. In order for someone to send an email to customer service, the fishie has to log into their accounts to send the secured email. Otherwise, we can't look at the accounts and answer the question.The first email was: "I forgot my password to get into my account. The user name is Starfish1. I need to change it but I can't remember what it is to sign in. along with other neeping about how she can't get into her account- I can't remember the phrasing because it was at work and I'm at home!"
I checked what username she signed in to send the email, and she had signed in using Starfish1. Granted, she might have saved the password in the browser, but we do have a link with instructions on how to reset your password that says "reset password".
The second email wasn't mine, but my co-worked Tim and I were comparing our fishies... The email HE received was from a man who had gone to his local branch. "The American flag hanging outside the branch is torn and tattered. I find this disrespectful and expect it to be taken care of immediately."
I can understand, I agree that leaving a ripped, torn, shredded America flag hanging isn't exactly the best of ideas. However, instead of going back into the bank, the customer drove home and emailed customer service to have it taken care of!!!!
And I have to love today's gem of "I don't understand. I deposited a check for $200 and wrote a check for $138. Why am I getting overdraft fees?"
We replied and said "You had $7 in your account and made a purchase of $10."
I got her reply of "But how am I negative? What about my $200?"
I looked at her account- it was negative before the deposit, so she only ended up with roughly $150. She wrote the check for $138, spent $5 and change on who knows what, which left her roughly $7 in her account. After the deposit. All of which she can see when she looks at the account online.
*evil grin* Gotta love when the system says Nope- no refunds for you! I wrote back and gave her an itemized list of what she deposited, what she spent and when, and how it caused her to spend what she doesn't have.
[By: taieena]
Comment on Story
Comments
Re: torn american flag. If I was on my way out of a place where i had experienced a long wait (such as is common at a bank), and I wanted to communicate that sort of thing, I might send them an e-mail rather than spend time (maybe time I don't have) waiting in line again. -illiterate
I always love the e-mail "I can't get into my e-mail!" stories. -illiterate
Sorry, our e-mail support unit receives so many e-mail requests for help b/c they can't wait on hold that they may wait in excess of a day (or even two, after a weekend) for a reply. Better off waiting on hold <VHVEG> -MadJack
I would of just called up the local branch . -areatech
Sorry, areatech, we have no branches, we're NATIONWIDE!!! <G> -MadJack
I used to work in a bank, and was really astounded at the amount of people who'd rake up fees in the hundreds of pounds, every month. Even after you explain to the fishies time and again, that essentially they're spending the banks money, not theirs and that's why they were charged, and told about it, they still keep on swiping that plastic. -modeski
|
|
13.
S as in Ffffffffffffff-rank!
This kind of fits EUPotD and Customer Misconceptions, but it's really too long for either. Taken from my last call of the day- lather, rinse, repeat about 4 or 5 times. me "Now type into the box F as in Frank, I as in" SF "S?" me "No. F as in fffffrank, i as in igloo, d" SF "ssss i b" me "No. F as in frank and fighter, i as in igloo, d as in david, e" SF "sss i v c?" Me "You don't need to repeat each letter back to me, but please type it into the open box, ok?" sounding out the first letter "Fffffffff as in fffffrank, i as in igloo, d as in david, e as in echo, l as in lion, i as in igloo, t as in thomas, y as in yes" SF "sibcley?" me *muting the phone and groaning while stabbing my starfish stress magnet* "No. Type in the word fidelity" SF "siblty?" me *lather, rinse, repeat* (Cust couldn't access the bank site, so I was trying Fidelity as per company policy to see if she could access secure sites- turned out that she couldn't get to ANY web site, including the bank, so I sent her off to her ISP and came home to begin my oh-so-lovely 2 week vacation!!!!!)
[By: taieena]
Comment on Story
Comments
Huked on foniks wurked 4 me! -ActingUpAgain
f as in five. friggin phone dealer in LA -rhiannon
<DA>Maybe suggest the IP instead?</DA> -ShujinTribble
"Sir, type in a 1", </sf> O and is one? </sf> You'll never win....
-Psudo36
Have type in Hoersendoerfer. That'll fuck 'er up but good. -vacuumtubes
F as in fucktard, I as in imbecile, D as in dickwad, E as in.. My coworkers used to get in major shit with Quality if they didn't use the "real" list. And oddly enough, listening in, a lot of them used the same words that werent on the list. ie: _everyone_ I overheard used "N" as in "Nancy", not "November" -ThinTheHerd
I had a colleague who made up his own phonetic alphabet: "F as in Fucktard, B as in Bukkake, G as in Goatse..." etc for starfish, and the fishies never noticed/said anything about it. They got the letters right every time though! -TechnoCat
|
|
14.
*shakes her head sadly*
Little starfish calls me today. She doesn't know her user name and wants help. But instead of asking for help, she demands that I tell her what it is. Fark no, so I find out what kind of account she has (credit card or checking). It's a checking account, so I walk her through the steps to find her username. Nothing major- it asks for the social, ATM card, and PIN. She enters it and says that the page asks her to change it. Knowing well what page she's on, I tell her to move her eyes upwards, and she asks if the # is her username. Yep, I answer, and she says she's writing it down because she wants to set up online banking at home. No worries, I ask her if there's anything else as required while hoping the answer is a resounding NO! Nope,m not me, I'm not that lucky... She asks what her online ID is. Right after we look it up. I had to sit silent for a moment and then asked her "Ma'am, you had said you were writing it down??". The starfish then tells me she never wrote it down and wants me to TELL her what it is. *blinks* Ummm, no? I explain that I had walked her through so she can find out at any time and any place what the online ID is, but I can't tell her outright "no", so I begin asking for her account # to look her up. As it turns out, what should have been a 3 minute call turned into 8 minutes because the starfish wanted to waste time when supposedly in a hurry and go through being verified as opposed to writing it down. *shakes her head*
[By: taieena]
Comment on Story
Comments
..not BofA by chance is it? -fdiskcuresall
|
|
15.
But it can't happen to meeeeeeeee!
I swear, banking starfish are worse than computer starfish! Either that, or my Dial-A-Tech days are just remembered more fondly for my ability to tell the cust to shut up and listen orr I wouldn't help them...People look at their emails. They see an email from "the bank". They click on the links in the email.... Yeah, we all see where this is going, right? But that's not all, folks. I keep getting calls from people who don't want me to ask questions. Questions that allow me to verify your ID. Questions that allow me to NOT release your banking information to other people who might only be pretending to you. Nononono, I should just blindly release your information to you just because you say you're you and there is no possibility that you're only pretending. *snorts* But even that's not so bad as... the Spouse! I'm sorry, but if you and your SO are using the same username to get into the bank accounts but it's in your name, I am NOT going to tell your spouse anything. I've had a bunch of people call because they're getting divorced and don't want the other person having access to the accounts. And some people have accounts that they don't want the SO to know about... And yet, people still expect me to give information on other people's accounts without permission from that person. *laughing*
[By: taieena]
Comment on Story
Comments
Oh, domestic situations are the best. I will grudgingly make account changes for spouses *IF* they can they can provide me with enough verification info, but I cringe every time I do it. -RiffRaff
You are surrounded by a pack of Shitbuckles. You have a 9mm and a spare clip. Have fun. -vacuumtubes
Welcome to tech support in the finance industry! Shitbuckle suctomers who think security should apply to everyone but themselves, and who neep a blue streak at you for covering *their* ass-ets. My advice: NEVER give in to them, it's not worth losing your job over! -TechnoCat
Course there is the inevitable "I'm not giving you MY *private* banking info! How can I trust YOU?" When they are the ones that called *you* AT THE BANK. -evolvedstarfish
I hear this one on a weekly basis: "I don't sign my credit cards. That way if they ever get stolen, no one else can use them." -linkv
I work for an ISP and we still get people who would rather type their information in to a webpage or send their CC# via snail mail then give it to me over the phone. Like, yes, you did dial the phone number on your bill, listened to a recording that says "Thank you for calling *ISP*", I picked the phone up and based on your phone number know your username, password, home address and when your renewal date is, but yeah, better mail a letter, I might be a fraud. -snJimboip
|
|
16.
Checking In
Hey All! Sorry I've not posted or checked in for a while since getting the new job. Crazy-hectic!
I have to admit I'm like the job. More or less, but I get to be on the phones giving out support to starfishies again. *evil grins* So for your amusement, I'm posting a couple of things that have reaaaaalllly stood out!
First of all, a quote from a coach on the floor last night in our nightly meeting (we're in "nesting which means we're taking the calls and have coaches running around to help):"A truly savvy bank customer would NEVER ever delete their cookies." *winces* I decided it's not prudent to mention that I, as a computer techie girl, prefer to wipe my cookies and save my passwords in my head instead of relying on the computer to do it for me....
Now the new job is at a bank where I get to provide tech support for people who can't log into their online banking. With that being said, I had a customer who opened a second checking acct. He was staring at both accounts yesterday because he had written bills on the first account and wanted to remove ALL money from that account. So he called to ask if he could take out the money from the first acocunt even though the checks written on the first account had not yet cleared. *blinks*
Just a couple of examples... I really find it amusing that we're told in the troubleshooting to NEVER ever tell a customer to delete the cookies. *blinks and wonders if she should perhaps try to stop thinking like a tech when at work and decides that's impossible*
[By: taieena]
Comment on Story
Comments
working for a bank I don't even understand that, in fact it's one of the first troubleshooting steps that our department similar to yours does -NOFXfan
/cry -Tarantulus
Memorized my account # and password. I won't save 'em, even at home. Roommate, however, depends on it. I *just* got her in the habit of at least locking her computer, now... -namor
Hmmm ... If you can't tell 'em to delete cookies, How about FFR ? <Grin> -Necros
hey which reminds me..No peaking at my account!! I know which bank you work for. -neuman1812
You have my sympathies. I'm supporting bank employees. Bankers and tellers are a special breed of starfish. -frito123
- Been there, done that, I used to support bank cuss-tomers (but the corporate ones) and then I was supporting employees of another bank. Same starfish, different piles. -TechnoCat
|
|
17.
Thanks!!!! Lots and lots of thanks!
Just a quick note on the interviews I'd had last week... I got the job!!!!!!!!!! Yes, the exclamation marks are definitely necessary for this.
Thanks, guys, for all of the happy wishes and karma you sent throughout the process, including the ones for my poor, little car. When TSC sends karma, it really is impressive- the offer even is for more money than originally discussed AND I get the shift i had wanted originally. :)
[By: taieena]
Comment on Story
Comments
Mega-Congrats. TSC Rocks! -Dj
Sagans of congratulations! *grin* -teivrann
Congrats on the job!!!! -THETECHFROMHELL
congrats on the job and karma can do wonderful things when used correctly :) -halitech
Congrats! I knew this was some powerful Karma at TSC. So, when can we expect the first residual check to the TSC party fund? -ecoli
WOO-HOO *does a merry jig* this is good news, and congrats -Jax
Way to go! Congrats you deserve it. -govtech
awesome, congrats! karma is simple, good things happen to good people -NOFXfan
YAY! Yay for Taieena! -TranceGemini
All right! (Are you going to update your profile to your new 'digs'?) -TieDyedDinosaur
Many, many congrats! I agree, TSC Karma rocks! -NordicPT
good job and congrats! -virusjtg
Congratz on the job, I know the feeling of the techcomedy karma, in my second week of training... only 6 more to go (slightly more training then my last job, hrmmmm</sarcasm>). Hope it works out for you tai... -d4rkf1re
Congrats, tai! That's fantastic! -sassicatz
great news! congratties! -slowANDeasy
Congrats! -DedSysOp
Ah, coolness! Gratz!
-Grue
Congrats! -namor
Congarts on the job! -Wolfie0827
Congrats, Taieena! -Mango
Congrats !!! -Lese
It's good to be the king. (or queen/princess/whatever) Glad to hear it! -PaseoGuy
|
|
18.
NT/OT, interview
Well, I have a "test" and an interview in about 10 hours and 12 minutes, and now I'm starting to get nervous. I'm not so nervous about the actual interview; it's passing the "test" beforehand that has me a bit concerned. The job is for a large American bank; they're building a new call center and are looking for CSRs. It's not entirely what I want to do, but after 6 months, I can apply for other jobs, such as IT, and they give full benefits, tuition reimbursement, child care, and even have a gym in the new call center (!!!!!). So, it's worth trying for, especially when it's permanent and I'm still temping at the same place now for nearly 2 years.
So please, since my own karma's been wonky lately, if anyone has some "courage" karma or can think really happy thoughts for me today, pretty please will you?
[By: taieena]
Comment on Story
Comments
sending karma, and good luck -Jax
Luck, and karma. -Dj
:( :( :( Flufardling! The check engine light in my car is on, and the car is shuddering again. Just like it did 2 years ago when the transmission went. :( *bangs head on desk* -taieena
I'm sending you Wallace's patent Wonky-Karma Correction device by hyper-post - use it well. ;) -Gromit
Whatever I have left for interview/test karma, it's yours. -namor
Karma Cannon locked and loaded -Lese
I've lit the job/interview/test Karma Kandles for you. Good Luck! -Tekkie
Best of luck to you both with the interview and the car issues! -DreadPirate
Sending one of the new and improved Pony Kegs-O-Karma™. It has twice the strength of the regular Kegs-O-Karma™. Good Luck!! -ecoli
Best of luck! Let us know how it turns out. -teivrann
HUGE KARMABALLS!!!!!!!!!!! Oh, and MUFFINS! And hugs. And good luck, break a leg, buena suerte, etc. We are all rootin' for ya! -TranceGemini
Tons of Karma being shipped to you now, Eta 2 seconds! -govtech
all spare karma and good thoughts I can spare are with you -halitech
Best of luck, tai! I'm sure you'll do fine. -sassicatz
Get That Job! -Grue
Karma grenades incoming! Oh wait, send them back for a sec... forgot to pull the pins first. -Frazzled
Have a batch of fresh-made karma on me... -chazz
Share mine! I've had a run of fantastic luck recently and I've got lots to spare :) -Mahal
Super karma on the way!!! -THETECHFROMHELL
Karma Bomb coordinates set, Launching... :D Good Luck! -makillik
I hope that my karma bomb didn't explode all over your interview suit. Oops, my bad! I meant to launch a karma bomb, not a bukkake bomb. I hope the interviewers don't notice. -crazymactech
|
|
19.
nt/ot interview follow up
Just wanted to say thanks and you guys are without doubt the best! :) The karma sent worked far better than I had even hoped possible. The interview went well, and now I just have to wait for them to call with the second interview date. Of course, I got in and started taking the test, and they decided, after reading my resume, that they had a better spot for me. Instead of level 1 CSR, they have a spot for a level 2 internet banking CSR/TSR combo. :) More money, too. And the car? Well, it turns out that it was the number 1 spark plug misfiring and NOT the tranny, which is a blessed relief! :) She goes in for a full tune-up, and I might even have the blower motor fixed so I can have heat and defrost again. :) AND, I had a phone interview with a doctor's office where I had sent my resume before the scheduled interview, and I've had 2 more headhunters call me with offers today. When you guys think happy thoughts, you really don't do it halfway! :) So THANKS!!!! *BIG hugs and smiles for all*
[By: taieena]
Comment on Story
Comments
I never do anything half-assed (except when a starfish pisses me off) -srteach
Oh how I wish my car troubles were as simple as yours. Car #1 jumped time and in the process of trying to fix it some jack-a$$ (my husband) closed the hood on the harmonic balancer. $80 part. Car #2 blew a head gasket. Engine rebuild project. Car #3 has a salvage title. Parts for car #2. Horrible credit and no $$$ saved up. -Zayda
2006 is the year. We're going to see a lot of good things happening. Congrats! -clockkingfl
Don't thank me, thank Wallace - it was his invention that fixed your "wonky karma", right? -Gromit
glad to hear it went well :D -Jax
Glad all is well! The Karma around TSC is especially powerful. I'm having the Igors ramp up production and just for the halibut, I am having them send out pony Kegs-O-Karma to all of the TSCers just cuz. -ecoli
That's great news! Glad it went even better than you hoped. -sassicatz
Good to hear that things are looking up and having more then 1 job to pick from is an extra blessing :) -halitech
ANNNNNNNNNNNNND... It keeps getting better- the second interview is already being scheduled, 17 hours after I had the first one. Think they want me and liked me at the interview? :) :) :) :) -taieena
tai, we`ve got everything we can, crossed here for you, :D -Jax
"....I might even have the blower motor fixed...."</Out Of Context Theatre> Am I the only one who zoomed in on this part? -ShujinTribble
|
|
20.
:) :) :)
Happy Birthday, Gromit!
(That's all...)
[By: taieena]
Comment on Story
Comments
I second that! happy birthday ya bloody limey! -Tarantulus
Happy Birthday Gromit -NOFXfan
How much is that in dog years? -robbor
15years of marriage is about 200 in husband years. -SGTARKyTEK
Happy B'day, you old dog! :) -rokitt
*tosses gromit is bone and a keg 'o beer* Happy B'day!!! -duckhead
Happy Birthday Gromit! -ecoli
Happy Birthday Gromit! *sends e-beer* -smellystudent
Grattis pĺ födelsedag Gromit -Bilkor
<shifty eyes> -FeathersMcGraw
Happy Birthday -nightwalker21
And have some Cheese! -TieDyedDinosaur
Happy Birthday, Gromit. Many more. -NightSteel
Happy Birthday!! Here's to many more :) -fdiskcuresall
Happy birthday, mate! -RiffRaff
Happy Birthday to ya Gromit!!!!!!!! -NotMe
Happy Birthday!!! -ITNaziChick
happy birthday grom *sends e-trout slap* -starfishmagnet
Hippo birdie two ewes, hippo birdie two ewes, hippo birdie deer ewe, hippo birdie two ewes! Many happy returns! -sassicatz
A very happy birthday to Gromit:) -THETECHFROMHELL
aww, happy hippy birthday you delightfully lecherous old bugger! (this, btw, is affection in oz terms...) -timelady
<blush> Thanks a million, everyone. You lot make getting older a lot more bearable! <adds everyone to "Do Not LART" list - except Feathers McGraw...> -Gromit
Damn, someone beat me to it. Happy Birthday old man! -Chipsterian
Dang it, EVERYONE beat me to it! Happy B-Day, Gromit!! -Voz
I believe I made my statement in Pond Life, but this is the short version: Happy Birthday!
-Grue
Happy Birthday Gromit! -ThirdOfFive
Happy B-Day & Many Happy Returns of the Day! Sorry your namesake's movie dropped out of first place. -CTYankee
Have some Wensledale mate! -CommanderData
Happy birthday Gromit! -teivrann
Happy birthday, Gromit, and many more to come! -chazz
Many happy returns of the day! -sajwaite
Happy Birthday, me old china. -murdermachine
Taieena, I have competition now, do I?? :D :D :D Happy Birthday Gromit! -Mango
Happy birthday. I hope you enjoyed your trip around the sun, and that you'll experience many more. -MarkerMage
Happy birthday Gromit - sorry it's a bit late been rushed off my feet all day. Hope you had a good one! -Nazreel
Happy Birthday... or belated Birthday, in your timezone, I think. I'm on a call and can't check... -renaultguy
Happy Birthday! -K1W1
HAPPY HAPPY HAPPY GROM!!!!! -TranceGemini
Dammit! I missed the party! Happy birthday, you old bugger... (there ain't THAT many on TSC I can say that to!) -lineswine
|
|
21.
Nerves (somewhat NT/OT)
I'd share some of my karma with Happy, but it tends to not be the best karma...
Here's hoping. After many, many rewrites and having a few people read it over, I sent a cover eltter and my resume to Neuman's boss at our company (we work for the same place, though in different departments; he also works with my boyfriend Chris).
It started because I work for the temp company, and he was hired outright by the contracting company. Neuman and Chris' boss, B., had talked with Chris about getting me up there to the IS Help Desk, which is where I'd like to be. But B. can't get me up there because of Chris, so he told Chris to have me email him my resume. So it isn't exactly a cold cover letter, but I've never met or spoken to the man. So it kind of is cold at the same time.
Thanks to a few pals who looked it over and encouraged me to send it, I sent it. I'm still second-guessing myself, though, as to whether sending it was a good idea or not.
So, please, if anyone has a teensy bit of happy karma left after sending it to the ones who really need it badly (redfaery and Happy being 2 of them amongst others), please could you toss some my way? Not necessarily for the job, you understand, but for reassurances that I really did do the right thing?
[By: taieena]
Comment on Story
Comments
*knock knock* Karma-Lazy-Strip-O-Gram ma'am... *rips off shirt*...ok, done here... *hands over karma*, enjoy!... -duckhead
< sidles up and covertly passes a 500 gm tub of I can't believe its not Karma™> Don't tell anyone ok?, it'd ruin my image <G> -Digital Dogcow
<dops Pony-Keg-O-Karma™ on taieena's desk> Normally don't do personal deliveries, don't tell anyone. -ecoli
What's the worst that could happen? (disregarding Martian incursion, a shortage of chocolate, or a Hallow'een visit from burrkiss for his 'Special Trick or Treat'). Winding up the karma klockwork for you now... -Diptera
the a-10 karma squads running a wee bit low , but well drivert and drop whatever we have left. -Harm
</me summons more karma from the Infinite Well> Enjoy! -Veinor
lol@Dogcow... best of luck taieena! -teivrann
*squak* this is squadron leader magnet,target "tai" is in range,beginning bombardment of karma over *squak* -starfishmagnet
Wait Im confused? B. told you, you cant work here because of chris..but he wants your resume anyway? -neuman1812
BTW.. thanks for getting me this job! (and chris too) seems Im going to get hired out of my contract now! Thanks! oh and phhhttt... Thats for not telling LAST MONTH when you knew -neuman1812
Pretty much, Neuman- I can't work at the help desk ebcause Chris works there and will be getting a promotion. And you're quite welcome for the job and GRATS to you for being hired out of the contract. :P (And I couldn't tell you in case the company changed it's mind!) -taieena
5" .54 Karma guns loaded... "FIRE!" -MadJack
symsonia karma onthe way!!!!!!!!! -beatmewithstick
|
|
22.
"Noggin" and Mice
(I think I did tech support way too long and have been around you guys and computers both far too long!)
It's my birthday, so I took the day off and am spending it with my 4 year old since he has the day off from school. We're sitting on the bed, watching Nickelodeon's Noggin channel on cable when a commercial comes on. I cringed.
The scene of the commercial opens on a guy in a business suit, sitting at work at his computer. He picks up the phone, and he says "Hi tech support, I think my mouse is broken. Please send someone up to replace it." A moment passes when it appears he's listening to the long-suffering tech support."I don't think these shapes are going to sort themselves!" The camera moves around behind the guy, and you see Noggin's website with the man playing at shape-sorting with an unmoving mouse.
As I heard him start speaking, all I could think was....I WANT A NEW MOUSSSSSSSEEEE!"
Yeah, I've been hanging out here way too long.
[By: taieena]
Comment on Story
Comments
some how I think that site might be too advanced for many starfish. I seen the commerical too, probably a few months ago. -SGTARKyTEK
Happy B-day! -NordicPT
Happy, happy Birthday, tai!! -Tekkie
Happy Birthday! -RiffRaff
Happy birthday!
-Parilla
HAPPY BIRTHDAY! -Harm
Hoppy birthday T. -Rabbitt
birthday happiness tai!!! -starfishmagnet
birthday happiness tai!!! -starfishmagnet
we could say that im so happy for you its double the happiness birthdayness!!! -starfishmagnet
Happy birthday!! -TechMama
Thanks, all! :) :) :) -taieena
...and then he exploded, leaving a smoking chair. Voice-over: "Don't annoy tech support with whiny idiocies." -Geminii
Happy Boobies! - er, I mean Birthday! -Gromit
Happy Bithday! Enjoy the day off, birthdays are a good reason to skip work to spend with the kids :) -evolvedstarfish
Happy birthday, Taieena!! Hope it's a great one! -Mango
Happy Birthday!
-Grue
Hippo Birdie to You! -CTYankee
Said it in the break room, but I'll say it here, too; "Hippo Boidies two youse!" -MadJack
Festive Natal Day! -ShujinTribble
Congrats at getting older. (Mine is in one week, so I'm just spreadin' the lurve.... heh!) -Mushroom
Happy birfday! Hug your kid for me, and be sure to instill in him that he never ever should ask for A NEW MOOOOOOOOUUUUUUUUSSSSSE! -TranceGemini
Happy Belated Birthday! -NOFXfan
Happy Birthday!!! -THETECHFROMHELL
Hoppy birdy, two ewes. -lineswine
|
|
23.
My friend, the jobless starfish
Ok, I have a friend who is beyond being an utter starfish. Tony's great as a person, but he also isn't the brightest lightbulb in the pack, apparently. At this point, I'm not even sure he's still a friend since he doesn't stay in touch often since we both moved out of the same building to different apartments in the same town. I get the following email, copied exactly as he sent it: "well as long as you had fun. i also have a question. Arthur bought bloodrayne 2 for the pc, but we keep getting a message about some driver, or a video card" My reply was a shrug. Literally as well as sent as "*shrugs*". "do you know what a vertex processing drive is" "Nope." was my only reply. He then thanked me.
I'd like opinions on the following email that I want to send. He's a good friend, but he's a bit brainless at times, and I don't want to come down too harsh, but much of what I'm saying in the email is stuff I've told him before that he "forgets" (ignores?) with the exception of the income.
Tony, you're my friend, but if you really want help with computer related problems, then some things need to change.
I am not free tech support, first of all. People who are not my friends generally get charged about $50/hour with a 1 hour minimum. Asking me for help for someone other than yourself, even Arthur, Tony, is not fair to me. It takes away a source of my income to give you computer answers for free when they are not for you.
Also, this is more than a little annoying. Asking me "i also have a question. Arthur bought bloodrayne 2 for the pc, but we keep getting a message about some driver, or a video card" is not acceptable. If you have an error, write it down word for word in its entirety. Without the exact error message and specific details of when a problem happens, I can not help. Period. Specific details include a complete description of exactly what you were doing when the error occured, exact wording of the entire message, what operating system is running, and things of that nature. If I have no details, I refuse to even consider researchign an issue to find a resolution.
So. Please do not ask me for computer help for friends' computers, even Arthur's. As a friend, you can contact me about anything else, but please do not treat me like free tech support for your friends. If they have problems, they can contact the manufacturer of the program or hardware with which they are having a problem, or they can do an internet search for the issue, or they can contact me themselves to arrange an appointment and pay me for my time and energy.
Too harsh?
[By: taieena]
Comment on Story
Comments
No. If he's gone as distant as you say, if this is the first you've heard from him for quite some time, he needs that reminder. -chazz
Frieds are very different from aquantances. Friends you'll to support for w/o charging and sometimes use your spare parts for no charge. Family you'll do support for free (or dinner) plus cost of parts. Anyone not in the above categories pays cash or they can call someone else. If you work for free then you set a precedent for yourself. -Starfury
It's actually mostly just asking questions but not bothering to write down error messages and the like when he asks for help. But since he doesn't have a computer, he asks me to help someone else. *grimace* And while we still stay in touch, about every fourth or fifth conversation is a request for help with why something isn't working. *sighs and shrugs* -taieena
It doesn't seem harsh to me, but then, I'm on your side on this issue. Depending on his personality (and IQ), he will either read your email thoroughly and understand it, or scan it quickly and only see "...50$..." and "...please don't ask me for help...".
On a personal note: Some friends are worth keeping; they help you out, lift your spirits when you're down, etc. Others drain you of all the emotional energy they can. The latter you can do without. Good luck. -PgmrMike
My guess is that this is perfect. Either he sees the LART before it wacks him between the eyes or it stuns him. Either way is good! -TieDyedDinosaur
Not too harsh at all. -Veinor
It works, covers the bases. Send it! -Grue
BTW: I bought Blood Rayne 2 for the X-Box. Runs great. The only tech support I would give is "Buy a game console and save yourself the headaches". -PgmrMike
You spelled researching wrong.... -waduki
My Tech Support Fees:
Tier 1(Parents, siblings, grandparents, Closest friends) - Cost Of parts(if I dont have spares)
Tier 1.5 (Good Looking female friends) - Depends on my mood, but generall cost of parts and maybe a movie ;)
Tier 2 - (Friends I see/hear from often)
Tier 3 - (anyone directly blood related, none of this second cousins bullshit) - Discounted Hourly rate + cost of parts
Tier 4 (Most other people) - Hourly Rate $35.00/hr or Flat Rate depending on job
Tier 5 (People I Dislike) - $60.00/hr min 2 hours.
-xtc46
sounds fine to me. fortunatly the only people who ask me for help are the ones i cant/wont charge for support (mom and techie friends asking for a second oppinion). but if the extended family ever figured out i know more about the internet side of things than my dad does i'd start charging. -rhiannon
No issues. You have the same questions he'd be asked if he called the proper support venues. -Mushroom
Nope. "Gas, Grass, or Ass...Nobody Rides for Free" as the 60's era bumper sticker read. -CTYankee
perfect - i say hit the send button. -Harm
I have to say I don't agree with the approach. I thought the conversation was, short, sweet, and to the point. He asked a question, you answered with you didn't know, he dropped it. Now if he had asked you to pursue the issue, you would have a valid point. I also would not do this over an email message if the person is a "good friend" as you mentioned in the original post. Comments like this need to be made in person to show the true meaning. Just my opinion, as I seem to be in the minority here. -PsychoMike
|
|
24.
Huh?
Ok, our story begins with me calling the stores as usual. I need to run a certain "hot test" on the money order machine, whcih the manager insists does not work and never has worked. I tell ehr that we need to get the results of this hot test anyway, so the manager gives me to the cashier, aka SF. Me- All I need you to do is press the F5 button followed by the F1 button. SF- I don't know how to do that. Me- Ok, the F5 button is the backspace/transmit button. SF, interrupting- But I don't know how. I need to get someone else. Hold on. Unable to get a word out before being put on hold, I start drumming my fingers on the desk. New SF- Hello? Me- I was transferred to you because we need to do a quick test on the money order and your cashier said he didn't know how to push the buttons. All I need you to do is press the F5 button, which is the transmit/backspace button... New SF, interrupting- I think it's unplugged. Me- Can you look, please, to see if the power cable is oplugged in, then? End result- money order is unplugged, so we plug it in, I walk her through the steps to get it started back up, and we do the test. But how can you NOT know how to press a button???? Of course, these are the same kinds of people that have no idea they're pregnant, as shown on the link... *wanders off, shaking her head
[By: taieena]
Comment on Story
Comments
I keep picturing a blond girl, staring at the registar like its a nuclear fision equation and then frantictly waving over anyone who would look her way. Then SF2 running over thinking someone was dieing. -MightyMouse
The image I had wasn't much different from that, MightyMouse. Is this a sign of too much exposure to starfish? -teivrann
More or less, that's what happened from the sounds of the voices *laughs*- the out-of-breath and constant interrupting with the tones of delcious fear of the money order machine ringing throughout.... -taieena
1) Get dressed in a sealed suit. 2) Grab starfish's hand, finger extended. 3) Guide starfish's hand so that the extended finger pushes the button. 4) Say, "You just pushed a button." 5) Watch starfish's head explode (see why you need the sealed suit?) -teivrann
I was wondering where you were going with that teivrann -jard
See, this is why I can't do tech support any more... "I need you to look at the screen..." "But I don't know how to do that!" -EagleEye
On thing we know for certain: Her name is NOT Dee Dee. -TheGhost
SF: He wants me to , like pres buttons & stuff, y'know & there's like all this grody stuff on like the buttons & stuff, so I told the dude on the phone, like I'd y'know get someone who knew stuff, whatever. </ Valley girl> -lineswine
i'd really like to refresh his page to read the comment i just posted (F5 in Firefox) but i don't know how to push it. *However i now need to push the speedial for Lart shelter taxi's, "Quick as poss please"* -Armakuni
Could have been worse. Imagine trying to get the test done with the only response being "Nothing happened" until you explode. -GargoyleTS
SF2 didn't sound like a starfish at all. -Mushroom
|
|
25.
2 fishies & a printer, pt 2
Well, the printer comes back on and says that it's processign the jobs I have waiting, but then goes into Ready status. Canceling the jobs on the printer causes a message saying there are no jobs. A coworker, P, and I spendthe next several minutes trying to figure out what's going on. The printer is offline; P discovers this by pressing Go. We realize that the steps he gave me weren't correct, so I call him and tell him this. "OOoops, I think I had you do a full reset instead" was the reply. He ended up having to send a tech out onsite to re-enter the IP (we're not allowed to do that ehre) from where he inadvertently gave me the wrong steps. Yes, I'm the other fishie for not thinking that his reset steps would reset the printer to factory standards since he was trying to give me the steps to get the thing out of manual. No harm done, really; the tech has to come out anyway, but it's rather funny- I made the printer spaz out by adding paper and then made it lose its IP by following hell desk steps. (And since he lurks, I'm in trouble for posting this when I get home!!!!)
[By: taieena]
Comment on Story
Comments
If the coward doesn't at least post snide comments, what have you to fear? -Divinar
Enh, he won't post snide comments. He doesn't post at all, just lurks...
-taieena
may get in trouble BUT you WERE following instractions like a good little caller :) the instractiosn were faulty- you were just following orders :) in this case sh!t rolls uphill :) -Harm
AND... we have a fixed printer, 45 minutes later. I did a good job of breaking it, but T. got it fixed when she came out. She ended up working with people at the Hill (corp office) and got it programmed correctly. Still... I feel like a fishie for not questioning a reset actually resetting things! *laughing at herself* Though it is rather humourour. -taieena
<muffled sniggering> Nice one T :) -Armakuni
So if "T" was there were was "A"? -drachen
T&A BABY!!!! -burrkiss
|
|
26.
2 fishies & a printer
I broke the printer today at work. No biggie, except that all I did was add paper. For some reason, putting paper in tray 2 caused the printer to think it should be in manual override. That in and of itself is fine. However, I wa tlaking to my SO who works for our hell desk. I was laughing when I typed the message telling him what I did, thinking nothing of it except that maybe he'd alugh. So he asks the model and I tell him, and he, being the good widdle hell desk tech that he is, goes over and above the call of duty. I mean, this was an IM to laugh about how adding paper made the spacy printer space out even more, right? So he comes back with troubleshooting steps. shrugging I follow them and reset the printer.
[By: taieena]
Comment on Story
Comments
Give a tech a problem... -Hellion
or how about: give a man a problem....j/k that is funny. -drachen
what you didnt get drunk then pee into it ? -Deadagent
|
|
27.
Half yay, half sad- nt/ot
Sort of NT/OT- I'm losing a really great "co-worker". He works with one of the companies that partners with my company, and he's not going to be working there much longer. Now, for my job, working with him has been really great; he's an awesome tech and when there's issues on his side, he gets them solved as soon as possible and is completely thorough in checking.Well, the half sad is that he's leaving. the half YAY is that I sent him to here and am hoping he comes on board. So Wade, if you log on and read this, it's been fantastic and lots of karma mooofins coming your way!
[By: taieena]
Comment on Story
Comments
you were sending so much karma it made you double-post! -JH
<ears prick up> Did someone say Moofins? -Armakuni
Get that oven going, girl... -Gromit
Ok. Now I'm jealous. Who is this Wade and what does he have to do with you?! <loads Proton packs...> ;-) -TheGhost
My first double post! *grins* More than a year between lurking and hanging out, and this is my first ever double post. Teaches me to post a I'm try to run out the door at the end of the work day, right? -taieena
|
|
28.
Half yay, half sad- nt/ot
Sort of NT/OT- I'm losing a really great "co-worker". He works with one of the companies that partners with my company, and he's not going to be working there much longer. Now, for my job, working with him has been really great; he's an awesome tech and when there's issues on his side, he gets them solved as soon as possible and is completely thorough in checking.Well, the half sad is that he's leaving. the half YAY is that I sent him to here and am hoping he comes on board. So Wade, if you log on and read this, it's been fantastic and lots of karma mooofins coming your way!
[By: taieena]
Comment on Story
Comments
Thes wouldn't be the Wade who did tech for the ISP eFortress, would it? If it is, he's going to have a boatload of stories to post here! -SalParadise
|
|
29.
Interview Update
I just wanted to say thanks for all of the karma you guys gave me and for trying to help me not be nervous yesterday before the interview. For those of you who didn't kow, I had an interview yesterday for a tech support position (which would have been nice to get out of temping!!!).I sort of have an offer. No. Not for the tech support position that I was shooting for. The offer is for a technically-oriented CSR. Oh yeah, with sales thrown in to help upsell a per-incident call when appropriate to one of the other packages. It was stated that it would allow me to sharpen my slightly rusty tech skills (rusty from being a temp for more than a year now) and study up on all the new technology (yes, I said all). So thanks for the karma. Anyone got some karma bleach? I think I jinxed this batch and don't want it to affect anyone else if I toss it back in the karma pool.
[By: taieena]
Comment on Story
Comments
Congrats? It might work out for the best; you might get to jump right into the next available tech spot! Anyway, it's gotta be better than temping. -Tekkie
Unfortunately, Tekkie, it's part time to start. I don't know; I have till Tues to decide.
-taieena
Oh-oh... you don't have a easy situation... But don't worry, the TSC Karma will help you to make the right decision! -NordicPT
I was hoping yesterday when you went to the interview that it turn out to be an easy choice to take the job. Good luck on making the decision, and remember we're here for you. -JustAGirl
I say take it and dump it if something better comes along as this does sound more stable than temping. I've done temp jobs and they usually aren't the best. -NOFXfan
Lost a really good sales job once because I wouldn't upsell or cold call. I only sold the users what they needed or wanted. Never had any returns.</bitter> -ecoli
What, you interview for one poasition and then they give you another, then tack on sales and other bullshit? Sounds like AOHell before they fired me! -Jonos
temping just sucks -Deadagent
The biggest thing is to make sure your happy doing your job. Check out the work environment and have a clear cut list of responsibilities. Money is a given, as if it wasn't enough, you wouldn't have applied. If it doesn't feel right, keep looking. Good pay doesn't make up for ulcers... -helldesk
|
|
30.
Nothing like stumping tech support!
Nothing like stumping Verizon's tech support on 2 different issues that have nothing to do with each other!It started with the Get It Now program for downloading things onto the phone. Error 1281. Then, trying to add fetures online, I started getting error AS849. So I called Verizon. CSR Alex puts me on with Christian for the web errors. Nothing wrong that she can find, even after checking with her higher tiers. *laughs* So she had Alex add the feature manually. Issue 2 unresolved as of now and no explanation as to what happened. Alex sends me to Katrina for the Get It Now error. She can't find anything afte we troubleshoot. No worries, I get sent higher up the line to somone whose name I missed. He can't resolve it after further troubleshooting, so he sends me up higher again to Robert. Still stumping them as I go, so up I go to Bethany. At this point, I have explained a couple of times that I started the troubleshooting on a 15 minute break, and this has now taken 35 minutes, thus cutting into work time. When I asked for a ticket number after explainin this to Bethany, I was told I'd get one when the troubleshooting was done. I explained again that this is cutting into work time and that I need a ticket number so I can call back when I am not at work. I got the ticket number, but I'm left rather irritated but also very amused at this point for my abilities to stump several tiers of tech support and will update once I have the time to finish troubleshooting!
[By: taieena]
Comment on Story
Comments
As a former verizon tech, don't expect anybody to help you, let alone finding anybody who know what the problem actually is. It is actually company policy to disallow techs to troubleshoot anything outside of script-monkey teritory; if something is 'beyond-scope' the tech is required to transfer to somebody else and drop the call as being resolved. -blazingriver
My wife used to stump M$ Excell support - she'd push it past its limits. Once, she even got a REFUND from M$ because they couldn't help her. Now she uses Oracle.... -Divinar
Give me your mobile number and fifteen minutes, I'll call our Verizon rep, Keith. He can fix this shit at home. I swear. He's awesome. -TranceGemini
This is too funny. I have called MS for support twice - and have gotten a refund twice as they could not solve the problem. I eventually solved both issues....Good luck with resolving your phone issue! -BesideMyself
I am currently a Verizon tech. Something like that wasn't initially sent to tier 3. It was sent to another department that only supports MSN. From there it most likely went to MicroShaft.
Yes don't expect us to fix things unless they are "within our support boundries". Otherwise we will either transfer you to "time and tempature" or tell you to go call some other company. -BlueDragon
|
|
32.
Grasshopper's Look? Priceless
Thank you, TSC! The story begins as s imple little issue with my fiance's parents and fiance, here called Grasshopper. "My internet connectionisn't working... can you help?" Grasshopper looks at me and says he has to go to his parents to fix the internet. Me- Don't forget the laptop and a working cable. Grasshopper goes up and proceeds to call no less than 4 times while I'm busy watching Cinderella. Grasshopper- It's working. The cables were in the wrong spot. Grasshopper, #2- it isn't working. I thought it was the cables. Me- So we'll go back up and bring the laptop and a known working cable. Grasshoper #3 &4- something about being on his way and more about it not working, I think; hey, I was otherwise occupied! We get the laptop packed up, and I then shower and prettify myself since we are going out afterwards. We get up here, and he hasn't brought the spare cable. Of course, all my cables, ends, and tools are at home 40 miles away. Direct connection to the modem- not working= reboot the modem. Now it works. Test the router wirelessly- not working; wrong DNS servers= shut everything down. Reboot modem. Wait, then reboot the router. Wait, and then reboot the laptop. Ipconfig it- we now have the correct DNS server. Ping TSC- working. Ping by TSC IP- working.
Total damage? 1 bad cable. $.50. Time? 15 minutes at best with him plugging cables on my say so. Mmmm, maybe $20 or $30. Proving to Grasshopper I know what I'm talking about when saying "Bring the laptop and a spare cable?"- Priceless!
[By: taieena]
Comment on Story
Comments
You could always tell him: "Since you didn't bring the spare cable to plug in, NO CABLE PLUGGING FOR YOU!" Depends on how evil you want to be.... -Grue
No, just tell him that he has to do it the way you tell him. Obviously he needs training! -TieDyedDinosaur
|
|
33.
NT/OT
Oh wow, Thank you! Just wanted to say Thank You!!! to whoever was so kind as to gift me with a pretty, shiny, new star!! And also, thank you to everyone here because you guys keep my stress elvels at work down and my boredom at bay when I've done everything needing doing. So thanks to all, and *bouncing like a little kid* thank you for my star!!!!!! :) :) :) (ok, ok, so what if it doesn't take much to keep me amused or make me happy... That's a good thing, right?
[By: taieena]
Comment on Story
Comments
Of course it's a good thing. Remember, there are countless ID10Ts doing their damnedest to make you feel shitty, the few giggles you get from TSC have to last a LONG time! -TieDyedDinosaur
Do have to remind you, though, that you now also have a large ass. Such is life with a star. But, enjoy it in good health and I'll move my big ass over some more to make room for you. :) -SwedishChef
whoops I must have entered the wrong nickname when buying mine....j/k Gratz on the gift. -drachen
We'll be widening the LART shelter doors again... but welcome to the masses! *grin* -teivrann
Welcome to the constellation -THETECHFROMHELL
Welcome to the celestial family. Congrats. -persephone
Damnit someone beat me to it :( -Armakuni
That said, welcome to the heavens :) -Armakuni
Mmmm nice star...nice butt too! -lineswine
|
|
34.
Happy thoughts, pretty please??
I had left my job at an outsourced call center a little over a year ago, and the company shut down the Marlborough call center. A couple of the former managers there have started this little call center of their own, and many of my former workmates and a few friends are there, both full and part time. One of my friends there has been asking me for the last 4 months for my resume, so I finally gave up & sent it to them since what I'm doing now is hardly technical in _any_ sense of the word. Nice deal- work from home, they pay for a Vonage line, actually give a damn about the employees... So, if anyone has a tiny bit of karma, please could you think some happy thoughts for me?
[By: taieena]
Comment on Story
Comments
Sounds like a VERY nice deal to me - I hope you land it. Good luck! -Gromit
*skips down to the LART shelter below the building* "one keg 'o Karma, expires April 20, 2005." it should still be good. I'll send you the whole thing just in case. Remember Keg 'o karma always works better with SF blood. just a friendly tip. -Ksnarf
Would you like the Pony_Keg_o_karma™ or the regular Keg-O-Karma™? Doesn't matter, we have a special going, one of each for the price of nothing. Igor is sending them through the Transdimensional Warp Gate™ to your location. Should arrive yesterday. -ecoli
Sounds to me quite a deal. Karma on it's way! -NordicPT
Go get it! -Grue
->-- ->-- ->-- Karma-laden Lawn Darts en route to you! -Grayhawk
I suspect you will need only a little of the Dr. Bronner's Hemp and Karma soap behind each ear. Since you had already worked with/for these folks, you are probably a shoo-in! -TieDyedDinosaur
The KarmaJet™ is being hot-refueled, should be on its way in about 3 minutes... -PTSTech
Sounds like a sweet deal. Here's a Karma Kitten for you. Pet her for good luck, or just to hear her purr. -sassicatz
One multi-coloured 'Karma Kameleon' on its way from the UK. -lineswine
|
|
35.
Slight Ironic Ouchies
Well, they did it again and changed the store schedules without warning. They sent out the schedule on Friday night at 7:13, so we didn't get it till this morning, and it does affect tomorrow's stores as well as today's. Fine, this has been an ongoing issue for 4 months, so I printed out the various emails and schedules as documentation adn brought it to the big boss' assistant, P.*****P. also has a problem with this since it affect her job as well. You see, we have to notify the store managers that work will be done and/or people will be in the store, and she sends this report of what stores are to be done when to Store Ops. So this is a problem bigger than me and my little team of 3. So P. brings it to the project manager's assistant, N., who says he'll bring it up at the next meeting at noon today. This meeting just happens to have a bunch of bigwigs and VPs. Ouch, so I'm wondering what have I done this time and how crap-splattered will I get when the kimchee hits the fan this time from me opening my mouth on an issue we've been fighting for 3 or 4 months?****** I look at my little page a day calendar and realize that it's still on Friday. So I pull off Friday's saying and the one for Sat and Sun. I get to Monday's saying: "Much talking can be a source of danger." Maybe I ought to have changed the page _before_ opening my big Irish-tempered mouth!***** (Sorry about the lack of formatting; I have to wait a couple of weeks before getting my star back, poor lonely little star, lost in cyberspace...)
[By: taieena]
Comment on Story
Comments
All together now "DOCUMENT DOCUMENT DOCUMENT" -neuman1812
|
|
36.
Be very afraid of the gas co, pt 2
Fast forward to today when C calls them again, this time with the meter #. They still insist that, despite the USPS address being 384 2R, that it is 380 *boggling*. Fine. They also, after giving him a customer # finally for their address (instead of the correct one they say doesn't exist) refuse to turn it on because the former tenant, a twit of the name Shannon T, owes them $860. Of course, this is highly not legal in RI, so they'll be hearing from the Atty General's office if they don't turn it on. Guess there are starfish in all areas, but this is kind of scary. If this is the customer support, imagine the tech support? Especially since they're the same people!!!!!!
[By: taieena]
Comment on Story
Comments
i tried to get phone service at my house after living there for 5 years, and the house has been at that same location, with the same address since it was built in 1902 by my great-grandfather and crappy telco said the house didnt exist. I took a picture of the house and sent it to them. got phone service now. -ViciousPenguin
That's why I heat with wood... give me something to do in my spare time, and the only human interaction is at the gas station to get a few gallons of gas to mix up for the chainsaw... As for electricity, I'm hoping to be self-sufficient in another year. I currently have one windmill working, and #2 is being built in the spring, along with a dozen solar pannels to line my roof with. -garwain
When I upgraded to gas, the gas co tried to tell me that there was no piping within half a mile. This was a few months after I had to park for a week down the road and walk past their digging up my driveway for the neighbor's gas install. Apparently if it isn't in their database it can't exist. -TieDyedDinosaur
Utility companies have databases corresponding (in some strange LSD trip way) to a nanosecond composite snapshot of the locality's zoning records spanning a random number of random dates. They then audit whenever the moss on the north sides of trees chosen at random by blind mystics from top secret locations seems to be a little more to the west. Then they delete a lot of addresses that exist and add a lot of others that don't. This is why your problems happen with utilities and locations. You're making the mistake of thinking rationally and they have no such retarding drawbacks in their nature. -suitepotato
Give 'em hell T! Hope it doesn't blow up in your face. <Ok. Ok. I know the way. Yep. It's off to the heatlessless lart shelter with me.> <Hope it works out soon.> -Rabbitt
Monopolistic Utilities are Satan's Spawn. There are no laws against their refusal to do what you pay them to do. Fortunately they will all burn in hell. -chefque
this reminds me of my old house: it was in a strange position, sort of in the middle of a "y" shaped intersection...but the house-number people got confused about which way the house faced, or something like that-so our house number was "250" on the ODD side of the street! after YEARS of complaining we FINALLY got it changed to "255". -Erictheblue
|
|
37.
Be afradi fo tehg as co, pt 1
The story begins like this- we're in need of heat in our new apartment. So, I made the mistake of calling to have the gas company turn on the gas as my fiance had turned on the electric. Riiiiight.... I really don't think I want to call their tech support if this story is indicative of their company! I called, and I spoke to SF1. sf1- Can I have your customer Id? me- I don't have one. I'm calling to get service turned on, please. sf1 (very haughty and arrogant)- So you don't have service with us? me,trying to be polite still- Ummm, nooooo... that's why I am calling. this goes on for a couple of rounds. Fine, we get past the fact that I want service but don't have it already when she asks for the address. me- 384 R. St, apartment 2R. sf1-THAT is not a valid address. me (ouzzled)-That's the address that the landlord gave us. That's also the number on the door. sf1- well, it is not in our database. You MUST be talking about 380 R St 2R or 384 R St 2L. This goes on and on. I hung up after telling her someone would have to call back later and she began to yell at me. My fiance called. Lather, rinse, repeat with both customer service and the supervisors. Of course, he brings up the fact that neither the electric company nor the cable company have any problems with this so-called "imaginary" apartment and that there is no 380 on the street at all. They start to yell at him, so he hung up. We talk to the landlord- this is far from the first time it's happened.
[By: taieena]
Comment on Story
Comments
Nice title ;) -Armakuni
I know, Armakuni... *cringing* I was trying to type while on the phone and doing a couple of other things so my fingers couldn't keep up with my brain! -taieena
you know what the worst bit was, it took me a couple of mins to figure out it was the same title as part 2, DOH!!! -Armakuni
I have the same problem. I tried getting a phone and the phone company said my house doesn't exist. -frito123
In the states, tell them that the address exists, you have US Postal Mail and official documents to prove it, and that should they continue to be obtuse, you will immediately file a signed and notarized complaint to the state and local authorities for noncompliance with utility regulations. They DO NOT tend to do this for new construction but WILL do it for old construction that they've never had properly entered in their database. DO NOT let them give you the excuse that they have to make absolutely certain you are not a former customer disconnected for non-payment and merely playing games. Their mistake in account database entry in the past is not your problem. Under the law, it is theirs. -suitepotato
I've only had this problem trying to get home delivery of the newspaper. -concept14
|
|
38.
Grrrrr
Ok, it's been a while since I've posted because I moved from an outsourced help desk to a "contract" (read- temp) position working on a project for a rather large pharmacy. Not too much to post about in this position. Project is this- new phone systems installed in core and recently-acquisitioned stores. I am a team lead, and my girls and I do all of the pretesting on the stores. This includes notifying the managers that the techs are coming in the day before they go into the store. Well, to do this, I make a weekly schedule based on the master schedules given to me. That way, we can do each day one at a time. Contractor 1- really awesome about scheduling. No major conflicts. When changes are made, they're made about 4 days out and later. They don't change stores for the immediate next day. Contractor 2- horrid! We get 10-20 stores added to the master schedule on daily basis. These stores, mind you, are not in the master schedule with dates. The dates get added and sent to us on a daily basis. This morning, I come in to a master schedule sent out after 5 PM. Stores for Monday for which my girls and I have done all the testing have been dropped. Other stores for Monday have been added. Today is Friday; our testing week is Tues-Mon. We come in Mon to do work for Tues, all the way up to Fri for Mon. And Contractor 2's project manager cannot understand why we're upset at the constant backtracking. Now when this started, a trend started tht he bought our entire team lunch out of his own pocket. Well, after $45/week, one would think that it would get old. We're not asking alot- confine schedule changes to 2 days ahead and don't change tomorrow's stores because we've already done the work. Apparently, this is an unreasonable request, though not according to my own boss. *sighs* I need a new job!
[By: taieena]
Comment on Story
|
|
39.
Apology
I wanted to say thanks for all of the suggestions that you guys gave me about what to do with the work/boyfriend situation. I also wanted to apologize. As it was pointed out by a 'friend', I should not have posted it. So, I'm sorry if I offended anyone!
[By: taieena]
Comment on Story
Comments
Dang... guess I missed it... oh well, no apologies necessary... -duckhead
No need to apologise mate! I myself have ranted on about stuff related to home life and got good suggestions from here. Remember we are a community, not just simply a tech support line -CommanderData
We're here to take your rants, and since your prblem was work related (sort of), you don't need to apologize. You did beat his ass & send him back to mommy, didn't you? -Beeker
Now I'm offended by you apologizing... *OUCH* Hey! Who threw the trackball at me?!? *OW!* HEY! STOP that... *OUCH!* OKAY! OKAY! What I *meant* to say was, you go on and post whatever the hell you want to, Taieena. We're all one big happy family. Well, all except for billybien. He's the weird uncle no one talks about, but still... <bfeg> (J/K, of course. Hope everything worked out for you) -RiffRaff
This goes for any forum, but if you were to post about a creep like that, then start a flame war when you got suggestions like killing the bugger, then you have a reason to apologize. Otherwise, hell, I've vented enough about pregnancy hormones, and non-tech stuff. Feel free. ^_^ -Dragones
Taienna, if this friend if yours pointed out you shouldn't have posted this, you may wish to find out why. Don't be afraid to speak out, EVER. -Warrick
Sure, it wasn't purely "tech" related, but it did relate to work, and your BF the starfish. So I feel it counts. And...what the rest of 'em said before me. ;) -snowcrash
Post away hon, after all the vast majority here are used to providing help, be it tech or otherwise...you DID kick his arse, didn't you? -lineswine
No need to apologize! You're hardly the first one to post something more personal. And we're here to support you. Hope you showed that horse's heinie the door! -sassicatz
<512kb mode> Shouldn't that be Tech Support *SUPPORT* line </512kb mode> *BFEG* -CTYankee
All of what everyone else said. No apology necessary. Afterall, what else can I say after posting a barely tech related poll on tattoos. -Rabbitt
We would only be offended if you haven't taken our advice :-) -BritishBunny
Absolutely no need to apologize. It was "tech" related and we're here to support you. With that being said, if you're living your life so as to not give 'offense' you're not living your life, someone else is. For every opinion that you have, for every action that you make, for ever thought that you think, someone will be offended. Fark 'em. -scooby111
theres np with yr post, just a prob with yr 'friend'. as so many said, we are a community - we here for each other:)) -timelady
All of the above :> -RTFM
Its a place to vent... so vent away. That is what it is here for. -rockytech
Hm. Didn't seem to bother ME. (storing unnecessary apology against the unlikely future need of same...at which point it STILL won't be necessary to me!) -Grue
Thanks, guys and gals! I feel better about my rnat, but I'm not reposting it. Yes, I reamed him again, and he is never going to live it down. Not when I rmeind him once (or more) a week and remind him before saying anything sensitive. It almost ended, but we decided to try and he swore he'd never do it again. He actually told Amanda that when she asked him how I was doing last week, so he's living up to his word. He also knows next time is the absolute end, so he's being good. Thank you for all of the advice; because he lurks, he read it all. *evil grins* Of course, me pointing out the post didn't hurt.... -taieena
|
|
40.
Fax? You want to talk to who???
I was at work this week, and I recently took over a lead's job of calling stores and letting them know the store will be having a survey team come out to survey the store and what to expect. I also have to call the managers at the end and ask them how the techs were. In addition, I get to call them the day before and remind them and have them do a test. Thursday, I had a couple of people who did not send the fax. So I called one of the stores. The guy sent it. 5 time of this- each time, I'm trying to explain how to use a fax machine without knowing what kind and never having seen it. Keep in mind that this is NOT my job. I ask if he has to dial 9 to dial out of the store- yep. Ask if he's outting a 1 in front of the area code. Yep. I send him a fax; he gets it. After 5 times of this, it turns out that, despite being told 9-1-xxx-xxx-xxxx, he is NOT putting in the 1. HE could not comprehend that it was necessary to put a 1 in front of the area code to dial another state. "It's fax machine and not a phone" was the comment. *Bangs head on wall repeatedly* I also keep getting this one, too: "I'm calling from your corporate office and I need to speak to the store manager" translates into getting the shift supervisor. Well, that I can kind of understand- starfish don't really have that kind of hierarchy, BUT the shift supervisor insists that it can help me!! "Am I speaking with the store manager?" "No, I'm the shift, but I can help you. "Actually, I'm sorry but you can't. I need to speak to the store manager. When can I reach him or her?" "but I'm a supervisor." Lather, rinse, repeat....
*resumes banging head since the physical pain doesn't hurt*
[By: taieena]
Comment on Story
Comments
an explanation: the fax machine has to call to make sure the other one is not in use -madonnac
We have the same problem with our fax server. People don't put in the 1, and then wonder why the fax doesn't go through. I always end up telling them it's jut like dialing a phone. Because, of course, they *are* dialing a phone. -sassicatz
At my old company, we had exactly the opposite problem. The fax machines had direct lines that didn't go through the PBX, so they were the only devices in the place that *didn't* require you to dial 9 first. There were labels above the keypad on every fax machine -- "DO NOT DIAL '9' BEFORE NUMBER". But at least half the users -- even frequent fax machine users -- would misdial at least once every time they used the machine. The transmit log on those fax machines was an endless source of mild amusement to me. -KickahaOta
Even worse here -- some of the fax machines are on direct lines, others go through the pbx. I can never remember which ones need the "9"! -Captain Trips
I have stickers on the fax machines reminding people to dial 9. If they don't, the first digit is usually 0 so Reception get an ear full of fax handshakes three times before the machine gives up. I've trained them to forward the call to a fax machine near them, then get on the PA and admonish whoever it was who screwed up :-D -smellystudent
|
|
41.
Question?
Hey guys... This isn't really a tech story, but no ideas where else to post this.
I was talking to a pal earlier via email, and something he said caught my attention. I then asked Otto his thoughts, since I liked his thought, and Otto liked it as well.
How many others here live in New England in the CT, RI, and MA areas? Would anyone be interested in meeting up and trading tech stories with Otto and I (and anyone else who might show up)?
It was just a random thought, loosely based from a comment made in an email someone wrote to me (and you know who you are!!!), and it may or may not be the best. Otto liked it, and I'm always up for meeting new friends and techs! But, then, I also admit to overtiredness and crankiness from a horrible starfish landlord, so ignore it if you hate the idea.
[By: taieena]
Comment on Story
Comments
There was some talk a little while ago of regional TSC BBQ's. Snowcrash offered to host one in the northwest and somebody in Flordia offered to host one. -scooby111
I offered to set one up here in Indy. The offer still stands. -RiffRaff
The offer of one in Swindon still holds true as well. -CommanderData
I'm up for it. Where/when? -CTYankee
And what shall I bring? -CTYankee
If anyone's in Ontario someone should host a Lan party/gathering. That'd be cool. -LiQUidICicle
I'm in ontario, but, sadly, do not have the physical space for a lanparty. Sigh
-SwedishChef
I wanna go to the one in Swindon....(and the PacNW, & Florida, & Indiana...) -obie099
I got a new charbroil for my birthday. I’m game for having one over at my place, byob though – I’m poor. -jard
Am I the only one in Dublin Ireland here? -HunterSThompson
I'm here in central Virginia. I know of only one other TSC member close to me though. -LaserGuru
I'm not too far from you LG :) -bracketmonkey
ACK! My star fell off! -bracketmonkey
I'm in Western KY. Most of the places mentioned are equally long drive to me. Although.... I think I like Florida better. I hate cold, even though summer is quickly coming upon us. -MaskedMarauder
I am from Vermont here.. -haplo1024
I'm in NY right outside NY. It would be fun. -kelemit
im in iowa i might be able to make a trip to indy. -burrkiss
oh dont worry bout my identity, It was me, Central MA, I "might" be able to get a location on a beach/lake that has plenty of room for BBQ/ not much for Gaming.(no telco) Anyone interested in the area Drop me a line. (Please Include "TSC" someware in the subject line to pass the spam filters) -neuman1812
Ok, looks like Neuman, Otto, nepatsfan1, and I are going to have to try to coordinate _something_ in NE for us... :) Wow, lots of interest!!!! :) -taieena
You should all take a holiday in northern Oz, I'm sure we can find enough vacant space for you all to pitch a tent in =) -Mephiston
hey i'm from RI and i'm interested :-) -bosox1256
|
|
42.
Your husband MUST leave. now.
Reading uhheeaaahhh's post about the browbeaten spouse reminded me of one of my cases in January. (Yes, I saved all cases I did for about 3 months in Access for reference before I left the palce- names HAVE been removed). This is an exxcerpt from the actual notes:
"3. Explaining that we are going to tackle ONE issue at a time, and this issue is the one of Safari. J [another tech] had heard me get the call and said if the steps he gave her did not work, she will have to reinstall the OS.
4. Explaining that her husband needs to be silent since I could hear him alternately yelling at and talking calmly to her. This complicates things as she did not do the steps becuase he told her not to do those but to delete the files, hence getting ehr stuck in the trash issue. Explaining to her that her husband needs to stay out of the troubleshooting when she is on the phoen and be quiet because she can not do his steps and mine at the same time. She has no problem with this and will do the steps that we tell her. Explaining that her husbands command earlier to not do Js steps but to delete his stuff means that we need to start over and she HAS to do those steps."
Apologies for the grammar of the notes- I was typing while talking to her and the tracking system did not allow ANY '.
[By: taieena]
Comment on Story
|
|
43.
Starfish landlord, pt 2
Update to the landlord crap. I JUST got in touch with him. He didn't forget about the appointment, but he was in the hospital all day yesterday. And today. And will be tomorrow and Wed. His health is important, he says.
Fine. I agree that one's health is more important. But he KNEW he was going to be there so why the F*** did he even bother to make the appointment?!?!? AND he never farking apologized for wasting C's 3/4 tank of gas or the 3 hours HE wasted going down to an appointment that had no intentions of being kept! He basically treated it like I was out of line for expecting an apology that he blew us off on an appointment he knew he could not make and did not bother to cancel!!!!
I am SOOOOOO farking out of this hellhole. And when I go, I am reporting him for the various violations of the RI "Landlord-Tenant Act" and the RI "Landlord-Tenant Handbook", which are RI's housing laws. Things such as basic safety (I got up this morning to find a vagrant sleeping in the bathroom and then coming out of the bathroom, another stranger walking down the hall towards me wearing a long black trench!).
Thanks for all the advice, guys. I took it, and I told him that we are NOt renting the apartment as it is kind of hard to rent an apartment from someone when you can not meet with them to give them the rent much less ge the KEYS from him!!! too bad he never formally offered it to me, otherwiser there would be yet another lawsuit, on top of all of the other ones he will have.
[By: taieena]
Comment on Story
Comments
excellent, may he have a tumor the size of my dog on his butt. -burrkiss
What kind of dog would this be, burkiss? German Shepherd? Saint Bernard? -Splunge
Maybe this one? http://tinyurl.com/2cbau -Dr Jerkyl
You lost me at the word vagrant, I thought you were talking about some kind of rodent maybe. vagrant =
1. One who wanders from place to place without a permanent home or a means of livelihood.
2. A wanderer; a rover.
3. One who lives on the streets and constitutes a public nuisance. -LiQUidICicle
another question, how did this bum end up in your bathroom? You don't lock the doors? I'd charge his ass for breaking and entering, or atleast kick his ass! lol -LiQUidICicle
After seeing, second hand, and dealing with rented apartments. Yet again, second hand experience as I was working for the person who rented the apartments. I have found that when renting a new place, change all locks. Check all windows, furniture, appliances, heating and air systems. Take pictures of everything before you move ANYTHING in. Record ANY instances of curiousity in a journal. Pay rent on time, dont think you'll get your deposit back, and when possible dont bother the people who work for the owner of the property. They dont care, they dont think its their job to bother, and nothing said by them can be taken as word. This is what I have learned. *nods* -MaskedMarauder
Actually, LiQUidICicle, I live in a boarding house, which means a single room and shared bathrooms in one building. Because it's not an apartment, somehow or other, the landlord managed to NOT get nailed by the state for not having locks on the main doors into and out of the builoding, though the individual rooms have locks. Don't worry. As soon as I'm out of here, I am reporting him to the housing authority in RI. -taieena
|
|
44.
Worse than a STARFISH???
Ok, I need to rant. Badly. I'm angry; I'm furious; I can not think coherently because I am so damned pissed off. So apologies to anyone who gets offended or whatnot.
I have something worse than a STARFISH for a landlord, though I have no words to describe him. This story actually begins on 3/21. My boyfriend, C, and I made an appointment to look at another apartment that he has listed because it's a 2 bedroom. Fine. He cancels and says he'll call back when he fgets done with his "emergency". 3 hours later, I call him, and he expects C and I to drop _everything_ to meet him. First mistake- we did, but only because I live 5 minutes away. I then asked if I could let him know on Wed. 2nd mistake- I called him on Monday and said we want it, but there are somethings that C wants fixed. Such as the reeking stench of cat piss and having 1 deadbolt but no doorknob and no visible smoke detectors. He agreed to fix these things and told me where the hardwired smoke detectors are. He then says to call him on Thursday, which is 3/25.
I called Thurs. 3rd mistake- he wants me to call him to set up a time on Sunday, yesterday. I agreed to call him at 2. From TWO pm to SIX-THIRTY, no answer. The only phone number anyone has for him is a cell, and he does not have voicemail. I fginally got in touch with him, and hew wanted to do it tomorrow or Wed He claims he was in the hospital all day and that he couldn't possibly get together last night. Well, C has only Mon and Sun off; I explained this (again since i'd explained this last week as well as explaining that Sun is our ONLY day off together!) and made an appointment with him today for 4 for C to go and give him the check (4th mistake).
C and I start calling him at 2:45. C drove the 45 min to Worcester to my town. C waited for THIRTY freaking minutes before leaving. As you can tell, Russ (the a*****e landlord) never bothered to show OR call to cancel.
I'm angry. I am so angry that I could spit nails into his sorry hide and pin it to the wall for dart practice. Of course, this would be after forcing him to type 50 wpm "I will never blow off prospective tenants who are ALREADY tenants of mine" for 80 notepad pages in Times New Roman at 8 font without wordwrap!
Honestly, am _I_ the one being unreasonable for expecting my current landlord to make an appointment with me and keep to it or have the courtesy to call and cancel? Especially since he's already taken the apartment listing out of the paper and is giving every indication, other than saying "It's yours", that he wants us to have it?
[By: taieena]
Comment on Story
Comments
You are clearly right and correct in your asessment of said landlord. Said landlord is, in fact, an alimentary egress orifice. -Skylark
Hell, fark him and get another apt in a differnt area. -burrkiss
Given your story, I would make sure you spend some time over the next 24 hours getting REAL familiar with health and housing regs in your state. Additionally, get EVERYTHING in writing with signatures from everyone involved. My 2nd apt landlord was a nightmare to deal with (whiteboard/reply for details) and almost lost me my entire $1600 security deposit. -virtualchoirboy
VCB's on the right track, but after what you described I wouldn't touch one of this guy's properties with a 50 foot poll....get a different place and run like hell. -redevil34
*Hands Taieena a foot stool, a mug of hot chocolate & proceeds with platonic shoulder rub* I'm with whoever says to find another place that has nothing to do with this tosspot landlord...can you imagine how much help he will provide if there is a serious problem with your home? -lineswine
Having lived in an apartment building where the superintendants quit/were fired on a monthly basis, I can honestly say that the sooner you leave that building altogether, the better for you and your boyfriend. Just imagine how long it will take him to fix your stove if it goes out. Or the plumbing. Or the heat. My family had to move in with my parents for 2 days because the landlord wouldn't order a plumber in on a sunday to fix the stopped up drains. He wasn't impressed when I deducted 2 days rent from that months check, and it was quite the argument (although I did win it in the end). Just leave. It's the best advice I can give you. -SwedishChef
Apartment life can suck. When we moved into ours we made a HUGE list of every minor thing wrong..cracks in walls, carpet damage, dry rot on the balcony. The landlord was good about repairs when the stove died, had it replaced in 2 days. We were there 2 years then bought a house. I never want to live in an apt again. -Starfury
I agree with everyone else. A landlord like this is more trouble than he is worth. And he will no doubt come back to you in 6 months with how all the problems are YOUR fault, not his. Starfury has it right -- I have never felt so free from idiotic landlords since buying our house. No one to tell us what we can't do, can paint any color we like, we can have all the pets we want, and the only one who is responsible for getting things fixed is me. My suggestion -- as soon as you can afford a down payment, buy-don't rent. (And the mortgage interest is tax deductible!) -Captain Trips
|
|
45.
Whyyyyyyyyyyyyyyy???
WHY do I subject myself to this? I have a full time job I enjoy, so _why_ on earth do I allow others to ask me for help? Because I'm a glutton for punishment. *shaking head at self* Someone just lart me and get it over with for being dumb enough to hand my business card to a starfish! Please??! I was dumb enough to give my card to my across-the-hall neighbor. Tonight, he calls me in a panic because the brandy new Compaq "isn't working right! And I just got it yesterday!" I get there, see the non-system disk error, ask if he has a floppy: "no, there's nothing in there!". I leaned over and took the floppy out. And I was the dummy who gave him the card with the number to call!!! Lart me now, please?
[By: taieena]
Comment on Story
Comments
Ya should charge him. Or did you do this probono? If probono, please lart thyself. <hands over a big concrete LART> -burrkiss
There are some times, where it is noble to help people without charge.. even Starfish. However, so long as they appreciate said help is all
-Warrick
And did you get what his job is? is it likely to be handy. . .Thinking here when a simple nuke and pave led Chez Zoomer getting free a new kitchen floor, loft ladder and repaired garage door -Zoomer
I dont do nuttin for free. I have however installed a wireless nic/router for a batch of cinnimum rolls. -burrkiss
What do you want that the starfish has? DEMAND it! <grin> -CTYankee
A brandy new Compaq? There's the problem right there! If brandy has been poured into it, of COURSE it's not gonna work! -GothKat
Ick. - I only do stuff free for good friends, and even then they usually wind up giving me something else. Either a drink, or many, or they feed me, or something. -teivrann
THe perceived value of tech workdecreases rapidly once the service is performed - do the work by all means, but remember to get paid...on the spot if possible.Free work always is seen as just that...free - as in without any value. It took time & energy for you to gain your tech skills - always make sure you are rewarded for your efforts, be it in kind (as in a skill swap perhaps), goods or plain ol' ca$h. Even if you DO decide to work for free, it won't stop a SF neeping it there is a subsequent problem (so you end up wanting to LART the tosser & they didn't pay for the work in the first place!). -lineswine
|
|
46.
Ummmm... downloading?
This one comes courtesy of a brandy new co-worker at my job. He was telling me about his uncle; apparently, he lives ina family of starfish because when they break something, it's his fault and he has to fix it. Anyways, ihs uncle called him; Uncle needs more RAM. Uncle called and asked where he can download it. When Coworker asked him how much space he has (Uncle doesn't clean the cache or do basic maintenance and ends up with 30 MB left of free space usually), Uncle's answer was that he downloaded 20 GB more free space. Ummmm, I think I have to agree that they are crawling out of the sea onto land. But Why! Starfish are underwater creatures and thus breathe water. Don't they realize that they further deplete their oxygen supply when they crawl out of the water onto land? (ok, ok, obviously not)
[By: taieena]
Comment on Story
Comments
Whyn't just download a new uncle? -obie099
I've got a sister-in-law like this, but not quite as bad. -Starfury
I could use 20 Gig more HD space! Where can I download it? I have dial-up . . . . Woo hoo! 20 Gig! (What's a Gig?) </homer> -robbor
|
|
47.
Umm, SF in ALL fields!
Well, I started the new job, and it is WAY different from doing computer tech support. I am the person in the office supporting the techs in the field... Not bad, but on the final day, we have to talk to the managers of the departments to ensure any issues with the project are resolved. On my third day, I was finishing one of the installs/deinstalls. At that point, I had to speak to the managers to ensure there aren't any problems that weren't in the process of being resolved. This place had been having problems, no biggie; we had to get the phone company involved since the problem was outside where we aren't allowed to touch. The first manager was fine and knew we couldn't do anything fuirther until the phone company issue was fixed. The other manager had a bit of a tantrum- "I know the problem is with <phone co.> but DON'T let your tech leave! If this keeps happening, I'm closing up and going home." I said ok, made a note in the database, and got the tech out of there as soon as I could!
[By: taieena]
Comment on Story
Comments
"the problem was outside where we aren't allowed to touch"...does that mean you ARE allowed to touch it? -lineswine
Nope. The problem with with the phone company's phone lines coming into the building in a plaza, which means Bell South has to fix it. -taieena
|
|
48.
My TV has no colours!
(Incidentally, this is for 30 day free tech support from the store which is tech support ONLY for the _computer_ hardware bought from the store and the accompanying software.) Me: (spiel, get the case #) SF: Ahh bught an efffffssssssssffffffftoooooseeeries an a eeeev uner. Me: (trying to understand the mumbled slurring) I'm sorry; I'm having some trouble hearing you. (enter 5 minutes of finding out that he needs help with his AGP 5200-TD128 AGP video card) Me: How can I help you? SF: My TV has no colours. ME: (stifling a laugh and shaking my head) Sir, that's not something I can help you with. We don't support TVs. SF: (still somewhat mombling but not as badly) My monitor has colours, but when I plug it into the TV, the TV doesn't have colours. ME: (WTF) Ummm, ok. So your card is working in the computer and you have colour on your monitor. SF: Yes. But when I plug it into the TV, the TV has no colours. Me: Sir, we are not able to support your TV. You'll need to contact MSI for help with getting the TV to work with your card since it is working correctly with the computer. SF: neep nop neep neep neep nop.
[By: taieena]
Comment on Story
Comments
but... i got the card so that my Black & White TM will now have colors... I WANT MY COLORS.... -duckhead
<sells customer a pack of magic markers> -scooby111
When I worked for the monitor company I had a cust ask if they could upgrade the b/w monitor to color. I informed them the only upgrade path was to replace the monitor. -Starfury
Methinks he has the wrong TV format set in the display settings. Mealsothinks he is too dumb to read the instructions. -smellystudent
According to my one of my teachers, when color TVs first came out, some company started selling a "color conversion kit" for black & white TVs. The kit basically consisted of a tinted screen that fit over the front of the TV. The top part of the screen was blue (since that area usually showed sky) and the rest was green (since that area usually showed grass or trees). Bingo, color TV for a black & white price. -ThirdOfFive
3of5: That's how they did colors on the Vectrex and I believe one of the Oddysey systems: Overlays for the screen! :) I knew a guy with monochrome VGA -- thousands of shades of grey. -Mushroom
We had one of those screens in my house as a kid... -hkypipe
LOL for SmellyStudent: "MeAlsoThinks"... Cool! -CTYankee
I may have still a mono SVGA monitor around somewhere. -LaserGuru
Sounds like the Video Card gives out S-Video, they are using a tv with SCART connector, and set to Composit video instead of S-Video...
-Wonko The Sane
The original Space Invaders game worked with coloured filters on a B&W screen. -rurwin
|
|
49.
It helps to choose the location....
I just had a call before lunch with a really sweet older lady (about 60+ form her voice). She needed help saving emails she had sent from OE. Ummm, ok, I think (Why would you save a sent email when it's right there and you have the letter saved in Word as well???). We go through the steps FIVE times. Me: Ok, double click the sent email. Go to file. Go to Save As. Choose your letters folder. Name the file. Click Save". Well, here's the funky thing that neither me nor a tech 2 could understand. She could save to the desktop and the file was there. However, when she browsed to the letters folder (located in My Documents in XP) and saved the file, it was not saving in the folder. Afte 5 times and the file saving on the desktop, mmmphm. WTF is going on?!?!? Ok, fine. Tech 2 says "Try My documents. If it doesn't save there, escalate to me." fine... I have her choose My Documents- it saved. At this point, i am completely boggled- it saves to the desktop but not a folder????? As it turns out.... Silly lady, she never changed the save As location to show the letters folder, so she wasn't saving the file there. That is why it was saving onto the desktop! Then, she commented on how it was odd that Search never found it. Yeeee-ah. It helps to change the Look In location from My Documents to Local Disk C: ( I walked her through this and she understood after seeing it work). So then, we tried saving it to the letters folder again after I explained all of this and realized that she was not doing what she said she was doing because she had no idea how to do it in the first place! We get it saved- not there. THEN, she says: "OH! I can scroll!" I had her scroll, and despite being organized alphabetically, the new file was at the end. So I explained that this is common, that just because it's in alphabetical order before you save the file does not mean the file will slip right into its spot. I then walked her through View, Arrange Icons... She was nice, though, and I'm really glad I figured it out ebcause Z. had her before I did and we were both completely boggled even before the tech 2 got involved. But she was a good fishie- willing to work, though having no idea what we're doing or why. But if you don't know how to change the location to save a file, please don't tell me you are changing it since it adds about 20 extra minutes of troubleshooting! *lol* (She was really nice, AND said she'd give me all 7+ on the surveys when 7 is the highest you cna go...)
[By: taieena]
Comment on Story
Comments
There's a reason they call them the greatest generation. :) -MaskedMarauder
|
|
50.
registry? I meant, umm, task manager...
background- Fishie is having a problem with Explorer.exe not laoding because it's missing the UXTHEMES.DLL. Me: Ok, we're going to reboot the computer. SF: Ok, let me get out of the registry. I mean.. umm... the task manager. Me: Sir, don't touch anything. Are you saying you're in the _registry_? (tone of disbelief) SF: Yes, but I was just doing a search for the file. Me: (thinking- Umm, yeee-awh. riiiight. No fishies just do a find. What were you doing?) SAID- Can I put you on hold? Note: we do not support registries. I then tell him, as per the mentor, we can't help with the registry but we'll try a system restore in his XP. SF: same message (as I'm hearing the login tones and think Okayyy..... right, whatever). Me: let's reboot and go back to the startup menu and we'll choose Last Known Good. SF: Already tried that, same thing. Me: Try again. SF: Oh it didn't do this before! ME: (thinking- of course not- you didn't do this) mumble something noncommital in reply. (Polite inanities but he does mention in here that he goes into the registry freqently...) SF: same error. Me:(irritated and feeling rather evil at this point) Ok, we'll have to reload your OS on top of itself. Most of the time, this doesn't wipe the data, but you'll lose any programs you installed and will have to redo the Windows updates. SF: I have to reinstall all my programs? Never mind, I'll just go into the registry and fix it myself. Me: Sir, we can't continue to help you aside from reloading the OS if you keep going into the registry. SF: (reasonably asked actually) But I have to reload anyways, right? So what's the difference. Me: closing and polite whatevers. No biggie, but... If Windows is not loading and he does not have a desktop and the only thing he can do is use the 3 finger salute to even reboot, how is he getting into the registry?? (Answer- he lied about Windows not loading or he lied when he said he went into the registry)
[By: taieena]
Comment on Story
Comments
safe-mode? -Bunglehawk069
RegEdit needs to be more complicated to open. -LaserGuru
ctrl-alt-del. Open taskmanager. File/NewTask "regedit" -Brf
Win2k/XP task manager opens with ctrl+shift+esc -DedSysOp
Hmm.. "Well, if my tires need replacing anyway, I might as well plasma-torch off the suspension, right? Cause it's all gotta go anyway." -Jay911
|
|
51.
(not quite a story but a thanks!)
Just wanted to say thanks for all the feedback I've been getting on my rant about my job and all. I start the new job on Monday, and I'm debating calling out on Sat since it's my last day or leaving early. It really takes the sting out of the situation, though, to put it to third parties who don't necessarily work there (though some of you may, I have no idea) and have the same things said that were said by some of the people who do work there. So thanks guys and gals!!! :)
[By: taieena]
Comment on Story
Comments
Depending on how well you know the people who would be affected, you could always just ask them how they felt. Chances are they may not give a damn and say "Go for it". -virtualchoirboy
You know what? You should take the whole deal to HR before you leave. What your supe did was wrong. Blaming you was even more wrong. And getting his boss to say you were wrong without even getting your input was even more wrong. Take them to HR, let them get dealt with, THEN leave. -Captain Trips
|
|
52.
Half rant, prt 2
I came back last Wed. My supe made me cry in sheer anger. Now the reason being is that I had 2 calls I had to escalate to them; one of them was the RAM chip only goes in one way (I posted that story last week). The second was a woman who YELLED at me for 25 + minutes of an hour call. I couldn't even put her on hold or mute her; she flipped out over that. So I escalated her. She gave the supe, M, a hard time but eventually stopped neeping and listened to HIM (oh yeah, he's a supe who worked his way up from customer serveice NOT technical). He came back and told me I need to contain my stress because I told the custs they were dumb, etc... Which I did not. I have several witnesses who said I was clam and professional the entire time. It pissed me off because I have not EVER had a QA score lower than 95/100 (chat and email are scored as 5- I've had only ONE email out of chat and email alike that wwas not a 5). This should say something about my calls, right? Plus, when he was telling me this about the custs that night, he never monitored/listened to the call. Fine. Thursdfay was ok because he left and I didn't talk to him. THEN, Friday morning, he wanted to give me a coaching. He refused to let QA in. Apparently, besides my overall monthly scores, he was writing me up for being at over 3 points. I had more than 3 points because supe M did not do HIS job and put ina missed punch report so I wound up being marked part of a point for being 6 minutes late (caused by waiting for the online time card to load). I then refused to sign it, feeling that signing my name toa document that I felt was incorrect was wrong since signing my name implies I agree. I was hauled into the manager's office, let's call her D. D told me I was being disrespectful and should ahve signed it! Fine., I tried tyo tell her the issues with supe M and had asked to be moved to a different supe. I was basically told in not-so-many words that I was wrong, M is right and I have to deal. M can do no wrong- M is also a MAJOR SF and his entire head is black from crawling so far up her rectum. Pretty much, I was told that I have no right to be upset and that expecting a supe to fix an "uncomfortable" bad situation at work caused by a person at work is wxpecting them to give "emotional support". She then told me not to tell ehr how to do her job.
[By: taieena]
Comment on Story
Comments
Nobody deserves that kind of crap. I hope you're looking for a new job. Fark 'em. -scooby111
Jeez. You definitely should pursue this with HR. Not before taking a long bath and administering a LARTing to the people involved. if you've kept, or can write a diary of these events then you should consider involving HR and at the very least get those points reinstated. Or you could always take up that job offer that was posted on TSC earlier! You have my sympathies, there's few things worse than getting screwed over by your employer, especially when you've worked so hard for them. -modeski
that should be against the law, not even reviewing the calls, not considering employee standpoints, etc. definitely move on, chile. you deserve better. :) -goblin69
It IS against the law. It's called conflict of interest. -GothKat
|
|
53.
Half rant, pt 1
Ok, this is half rant, so iof you want to read the good news, see the bottom few lines. First, the company that I work for blows. Royally. Anyways, last fall, they dropped our full benefits to nil, saying we have to negotiate porices for everything with our docs ($100/day for up to 3 days per YEAR for lab visits, $100/mo max for meds, etc...). Fine. Some people left; I tuck it out because it was money. The company, while the bigiwgs at our site in Mass say it's stable, is not super stable. Fine. I was getting really stressed out the week before I went on vacation ( 2 1/2 weeks ago). I finally had enough; I got blown off by a mentor when I really needed help (nothing new with the tech 2s, but for the mentors, it kinda is). Fine. It was such a bad day- I left 48 minutes after I came in, going home sick. That was also the day that I broke a headset out of stress and frustration. Now, this company also has this nifty little points system. 7 points=fired. You get a point for calling out, you get points for leaving early (yes, even if you are puking into the trashcan next to the desk...). I took the point that day. Went on vaca, had a GREAT time. Not so much as one headache, literally.
(continued)
[By: taieena]
Comment on Story
|
|
54.
Half rant, part 3
However, I got my revenge. I got back to my desk around 2:30 on Friday (shift begins at 2). I had an email from another place that had gotten my resume from Gibbs. Lucky me- she wanted me to call her. We'll say the email came from A. I ended up doing an entire email interview and went this morning to fill out the paperwork to start the new job next week. YAY! Out of "Hell". But I'm leaving this first place witha really bad taste in my mouth. I had checked with a couple of the other mentors on what I shopuld do- they said I ought to call HR since it sounded like I was getting harassment from the supe and manager on basis of breaking the headset when I jsut lost it so completely from the insecurity of whether or not the palce would be there or was closing, the stress at having no one I could ask for help on the calls, and the stress of really bad SFs. They said that, based on having an average of 98% out of 100 on ALL my phone monitorinsg for the last 1 1/2 years and having an average of 5 on ALL chats and of 4.9 on all emails for an entire year, it sounded like M was trying to find stuff to nail me on in an attempt to make me quit or find a way to fire me. This, they said, was also shown in getting written up for points for him not doing his job. So, I'm ranting at the unfairness of having no choice but to find a new job or deal with harassment and etc because I got so stressed out because of a work situation that my own supe as well as the floor manager refused to help resolve. But I'm also jumping at thumbing my nose at them and giving them 1 week notice (not like they care- we had someone two weeks ago give 4 days notice) FOUR days after they refused to help resolve problems at work that they helped create in the first place!
[By: taieena]
Comment on Story
Comments
ooh! I didn't realise there'd be a part 3. Rock on! Now, let's see about getting a TSC possee together, and give those culprits a good LARTing. :D -modeski
thats just wrong, they need to be sabotaged some way or another. any ideas? -jamaal
I wouldn't give 'em ant fucking notice at all. You already have the new job and hardly need them for a reference. In fact, on my last day, halfway through my shift, I'd tell the farking customer that I was on the phone with to fark off, then I'd go off on the sup and his boss. -scooby111
sounds like scooby doo is turning into scrsppy-doo!!! -jamaal
I was thinking about calling out on Saturday; it's my last day. But I don't want to screw my coworkers who work on Saturday by not ocming in. What I was thiking is that I'll leave at 7:30 or 8 insteadf odf the usual 1 AM. *evil grins* Put in the time off request to leave and if supe Matt doesn't sign it, well... *Shrugs* Thanks, guys- it helps to know that I'm not completely crazy being pissed off over this (despite being a hot-tempered bratling girl who tries VERY hard to be give good customer service). -taieena
Why give them a week? Call in sick (to use up your sick time) then on the last day about 2 hours before your shift ends walk in to your a**hole manager and say: "I quit, you suck." and toss down a resignation note. This does assume you don't plan on using them for much more than a few lines on your resume. -Starfury
taieena i feel your pain and know what its like to not get the help that is needed which is why i have more or less stopped asking, the only time i talk to a sup now is for approval of a transfer, just because the ones we have are almost as stupid as some of the SF, and thier arrogant to boot. -EUSoulStealer
|
|
55.
Remove cottonn balls from ears!
Don't you just LOVE the customers who don't listen? This is today's gem. The SF had called previously, talking to C and J, two other techs. The SF has seriosuly managed to completely fubar her Mac, to the point that the power plug was propped on a book to make the PowerBook work. Fine, the computer store where she bought it said it needed to come in. This started 2 days ago; she called us. C did some troubleshooting- she could not isntall 10.3. She could not install 10.2. She had 53 MEG of free space, no, not a typo, on the entire hard drive. At that point, C had her try using her recovery CD. This, of course, did not work, and C told her to bring it into the store. As previously recommended by the store before she ever called us. She did not want to do this. At some point, she then talked to J, saying that C had given up on her. J does a couple of things, but he winds up also telling her the same- bring it back. so, now we're at 2 techs telling her plus one at the store. Our little SF then called back and gets C again, who updates the notes. SF had managed to get the sytem restore done but wanted us, over the phone without ever having brought it to the store, to tell her WHY it fucked up. She then agreed, after C told her we can't, to bring it in. Today, she calls back. For NINE, yes 9, minutes, I listened to her babble like a brook about the siutuation, which was neatly summarized in the case notes. But _of course_ *dripping sarcasm*, the notes are not complete. After 9 minutes, I finally got the issue. I checked with a mentor about the issue in light of a minimum of 3 techs (J & C and the store) telling her it has to go in. Mentor CK says it's probably a motherboard issue and she has to, yep, bring it in. I find some info and was planning to dfo a good faith try to help her get the one thing working. While on hold, SF says she's going to use the restore disk since now nothing is working (whereas 5 minutes before it was 1 thing only). Fine, whatever. I tell her restore and do NOt do anything else. See, SF's father is away so she can not get into his apartment to get the other computer, so _of course_ she can't bring it in to get fixed. _Of course_ that's what DAT is here for- to keep her computer running when she fucks it up. Whatever. SF then calls back. Again. We're up to a mentor, 3 techs, and the store telling her to BRING IT BACK ebcause we CAN'T help!!! No, she calls back. Me being on lunch, she gets Z. Z reads the notes while she's babbling about how C gave up on her, etc... Z gets our supervisor involved. Supe M sasy "get rid of her- tell her to bring it to an Apple Service Provider since we can't help her." SF then gets all huffy about it and hangs up. -=rant: IF you dumb little starfish are going to call me for help, why the hell don't you remove your head from your ass, remove the cotton balls filled with wax from your ear drums, reinsert your hearing aids, and LISTEN to what I am telling you?!?!?: end rant:=- (that felt better sicne I can't actually say that to the fishies out there but hope at least some read it and will get the point...)
[By: taieena]
Comment on Story
Comments
Keep an eye on this, let us know if she brought it in! -Bobsentme
<hands you a box of Q-Tips to hand out the the starfish as they walk in the door> Now if there was just a way to transmit them over the phone lines... -GothKat
She was listening just fine, she was just disregarding what she heard. Since she didn't *want* to bring it in she wasn't going to entertain any suggestions that she do just that. Since she was the center of the universe you must bend the laws of the universe to accomidate her. -scooby111
And, even though she wouldn't bring it in, she would still blame you for not fixing it. Gotta luv SF. -Dory
narf, what are we gonna do tonight brain? -omegawolf
|
|
56.
Babysitting Jobs, anyone?
I was sitting at my desk, curled up with my book in hand and feet on the desk, just relaxing between people. I receive a call. The customer was having a problem with getting his Agfa scanner to work. He had called before & talked to "Pat". Pat was able to find the correct software; the starfishie was using Mac OS 10.2.x. The only software made by the company for the scanner was in a beta version dated 2002. Fine- we don't support beta software at my job, and the fishie was told this. He then called back and asked how to download the software. *groaning* Luckily, Pat got him again. So, the third time he calls back, Pat had just left, so I got wonderful J. *drips with sarcasm* He downloaded the program already, and it was on his desktop. I had him open it. Cust had not read the Readme file- I told him to read it since it's beta software & therefore not supported. Fishie says "It tells me to drag it to the Applications folder", to which I answer "Drag it to the applications folder". (For all non-Mac'ers, simple install for most things- drag it to the apps folder and it's done.) Then, our little starfishie asks "Where is the applcations folder?" to which I then reply "Open the hard drive icon on the desktop and you will see the applications folder." Fishie then drags the icon into the folder, not saying anything else. I ask him what is happening, and he mumbles something about not being able to see it because the screen is up (???). I ended up telling fishie to contact the manfacturer, but the company's policy is to not blow the fishies off but to at least give them a contact number to whoever we're referring them to. Lo and behold, I get to Agfa's site to find no number to give the cust and being told that I have to join and create an account just to even get the user's manuals! Needless to say, I told Fishie I couldn't help him any further with his unsupported software and that he had to call Agfa (I finally found a number after wading through their hoops). I just love babysitting adult fishies who can read but do not understand what letters are! *lol*
[By: taieena]
Comment on Story
Comments
It's not that they don't understand, it's that they're too lazy. Since (I assume) you provide free support, they can simply call you and have you do their thinking for them. It will not change until there is some penalty for their laziness. -scooby111
|
|
Customer Misconceptions
|
1.
(Actually, an Outlook misconception for certain people in the global address book)...... Montreal, Quebec is part of the US.
[2008-12-04]
|
|
|
2.
Both cust misconception and co-worker phrase in one- When I told my co-worker & pal Jim that the cust has to actually install the program if said cust wants Norton to work, he replied..............................
"They have to install the pornogram?"
[2007-12-18]
|
|
|
3.
Lots coming:
If you refuse to tell me what is showing on your screen and make me ask more than twice in 2 minutes to figure out what's going on, I'll help you!
~~~~~~~~~~~~~~~~~~~~~~~~~~
If you insist on clicking random things and NOT telling me what you are doing, I'll be happy to help you!
~~~~~~~~~~~~~~~~~~~~~~~~~~~
If you refuse to do what I tell you to do, I will love to help you (mess things up more- sure, why not!).
~~~~~~~~~~~~~~~~~~~~~~~~~~~
If you receive a temporary password because you revoked it before and then revoke this one, I'll be so delighted to have you insist it's MY fault you can't type and that I won't send you one in the mail because you refuse to get an ATM card to reset it yourself!
[2006-04-20]
|
|
|
4.
It is possible to finish a voice cut that requires an active and working T1 circuit despite being told 20 minutes earlier that the T1 circuit is down because of a _hurricane_.
[2005-08-29]
|
|
|
5.
Actually, a "co-irker" (term VERY loosely used) misconeption- yes, my team and I really do aprpeciate it when you change the schedule of stores for tomorrow _after_ we've done all of the work so we have to go back and redo everything we've already done with new stores. And buying lunch out of your pocket really does make up for all of our backtracking. And not giving a master schedule is so appreciated; we'd so much rather have the daily list of 15-24 stores added onto the schedule instead of having all stores and their dates in one place. GRRRRRRRRRRRRRRRRRRR!!!!
[2005-03-04]
|
|
|
6.
That all computer techs, freelance and not, know EVERYTHING (literally) about EVERY program ever made for computers.
[2004-03-15]
|
|
|
7.
That a tech in RI can physically stop a tech from leaving a building in South Carolina, more than 500 miles away...
[2004-02-27]
|
|
|
8.
If you install a brand new hard drive that you admitted had not yet had the OS installed on it, it will NOT boot to the OS unless you are booting from a floppy or the Cd (or _something_).
[2004-02-21]
|
|
Tech Rules
|
1.
Amendment to the rule on http://tinyurl.com/7mafz
If the cable customer emails a reply explaining that they can't get the email you sent AFTER changing their email password and explains that you did not resolve the original issue, by all means, it really is an awesomely good idea to change the passwords, send yet another email telling the you changed the passwords (knowing said email is inaccessible), and still ignore the original issue, telling the customer that the issue lay with the passwords all along!
[2005-05-19]
|
|
|
2.
It is not a good idea to change the password to a customer's email and then send the email stating the password was changed if you want the customer to get said email.
[2005-05-18]
|
|
|
3.
hello! Yep, I'm a newbie to the site, and I haven't yet seen these two rules in my reading the rules. So if someone else covered them, I'm REALLY sorry! :)
1. If I tell you that a product is not compatible with your computer, don't tell me the store said it would work. Chances are that I am actually looking at the manufacturer's link that lists the specs for the product. Salespeople in stores LIE; they want your money and will tell you whatever you want to hear!
2. Check the product BEFORE you buy it to see the system requirements. Trust me, all you little customers out there, the company who makes it won't lie to you; they really will tell you what you need to have on the packaging. checking the package before buying means you don't waste your time going back and forth or my time in telling you it won't work and I can't make it work.
3. If you expect me to make it work when the manufacturer says it won't just because the salespeople (who lie, remember) say it will work, you're dead wrong. I do not have a pink magic wand with a star that I can wave and make it work. if the system requirements are not met, it will not work. Period. End of discussion. Learn to read.
All done. :)
[2004-02-12]
|
|
Customer Types
Co-Worker Types
1.
Memememememememe
This is the co-irker who thinks the world revolves around him. Despite being told multiple times that you do not wear the headset unless on the phone and despite being verbally told that you are on a call, he will come over to ask you a question about a completely different store being scheduled because he is more important than the person on the phone with whom you are testing a store. Moreover, it will be a question that should have been emailed and that has been answered in previous emails that contain the master spreadsheet of scheduled stores!
[2005-09-30]
|
|
2.
Needs a Hearing Aid!
This is the co-irker who has 2 phones- one for test calls and one for talking. This co-irker has both phones on speaker, the test one turned up very loud, and thus cannot hear the person on the talking phone, forcing that person to speak louder. (Variant- this person will be wearing a headset and still have the test phone volume turned up so he or she still can not hear you.)
[2005-09-29]
|
|
3.
$ Waster
This is the co-irker who costs the company several thousands of dollars because he didn't check ALL potential issues before pointing fingers, which means ordering new equipment only to find the issue is a typo in the software that he supposedly checked before saying it was necessary to order the new equipment.
[2005-07-27]
|
|
4.
Power-Tripper
The co-irker who gets some extra jobs (running reports and working on the database) who suddenly thinks that he is your boss and that you should report to him everything you do on your own job! (Related to the co-irker who thinks you know everything, so if a mistake is made and you didn't know it, you should tell him anyways!)
[2005-07-08]
|
|
5.
Tittle-tattle
Whena coworker is a friend and specifically says "THIS is between us, off the record and NOT to be repeated," do _NOT_, under any circumstances, go blabbing your mouth to the person who is hiring you!!! Especially not when the friend whose words you are blabbing is the one who got you the job in the first place!!! And especially, ESPECIALLY, not when that friend is someone you're both dating AND sleeping with....
[2004-05-28]
|
|
6.
The Shirker
Ok, now I might be the go-to gal for help when you need it. But when I have NOT been trained to do your job and transfer your tech to you, do _NOT_, under any circumstances, neep over the phone during the transfer, "BUt I don't have time to take him right noooooooooowwwwwww.....!!!" I really don't give a flying farking hoot if you have time or not; checking the tech out fo the store during a survey is YOUR job and not mine, so do NOT come to me later, after I sent him to you, and ask if I checked him out of the store. Also, do not get pissy when my reply is "Ummmmm, nooooo. That's why I transferred him to you in the first place...."
[2004-04-27]
|
|
7.
The Good Ones
The sweetheart of a tech who always knows... The ones who bring in homemade tgreats and shares them with everyone (and who makes REALLLLLLLLY _yummy_ treats)... The ones to always get the card and has everyone sign it for a teammate who's leaving the job... The ones to always know when you need a smile and who are there with one... The ones who listen to the ranting and don't offer advice or anything but listen wordlessly when all you need is an ear... *toasts a glass of sparkling cider*
(I needed to post this- she almost made me cry with the farewell goody bag and cards...)
[2004-02-21]
|
|
Customer E-mails
1.
Subject: Magic Wand
COMMENTS = I use a dial-up connection and a slow processor. Until recently my online banking experience was acceptable. Now the transactions have become unbearably slow. Is there a way to invoke a faster process?
[2007-12-01]
|
|
2.
Subject: No. No. and Nope!
COMMENTS = Sir,
My name is Vijay and I am from India I want to know few information about particluar account even it is not mine. Just I want to have a confirmation about following Account no and other detials are correct and It will be appreciated if you can give information about it. This man is barrowing meney showing some producing some documents and giving wrong information.
[2007-12-01]
|
|
3.
Subject: Dream Customer?
COMMENTS = I just wanted to express my gratitude towards <bank>. I noticed that there was an extra $80 deposited in my account, which was <promotion>. It was completely unexpected. I will recommend everyone to bank with <bank>!
[2007-12-01]
|
|
4.
Subject: 2 different customers
" i Got an email that said if i didnt full out a form that my account will be closed can I go to the bank and full it out" _and_
"I got a message from the bank to update my data but I can not open that file. Is it this information very important. Maybe you can send me one more time the same massages."
[2007-02-21]
|
|
5.
Subject: Ummmm... yeah, TMI!!!
"Hello, I have been banking with you for at least 20 years. There are several banks in the Houston area that I bank with and I have never had a problem with using there facilities. You know as we get older we tend to have problems with our body functions. Well, this particular morning I went to the Meyerland Plaza branch and I had to use the ladies room and one of the employees there told me that I could not. I was so upset because I really had to go, I was tired, and I was a customer with an account with you. I left there not knowing what to think or do. So, today I'm voicing my opinion to let you know that was wrong. If this is a rule, it need to be changed and there should be more respect for your customers." (Taie's note- the bathroom is behind the counter, and as such, is a security risk)
[2007-02-21]
|
|
6.
Subject: Holidays...
Yes, even the banks need a holiday once in a while: " I have yet to receive a response to my prior emails regarding my inability to reach on line banking customer service by phone on 01/01/07 (your recording stated that is was closed for the holiday). Your web site CLEARLY states that on line customer service is available, 7am to 10 pm EST, 7 days a week - this means EVERY DAY ALL YEAR, NO EXCEPTIONS. All of your competitors were open for customer service that day -- I checked to make sure for when I switch my business from BofA. When I asked at the main office in Boston, the managers were NOT aware of customer service closing for ANY day for ANY reason. Please explain yourself. You need to provide customer service when you state you do - NO EXCEPTIONS."
[2007-02-21]
|
|
7.
Subject: There's help yet for some of them!
This one came from a student who could not connect to her school network using a router (school doesn't allow routers, etc); she sent this while actually still on the call with me! *lol*: "To Whom It May Concern: I just got off the phone with a representative from the Marlborogh Massachusettes office. Her name was "Taieena". She was so helpful and patient that I thoght it should be brought to your attention. It is rare that I walk away from a customer service call this pleased with customer service but I felt that "Taieena" truly went above and beyond her responsibilites by helping me with some networking support. It is not often that I write letters like this, but I want you to know she is a very valuable employee and I am very impressed by her level of knowledge and interest in solving problems. Thank you <cust> "
[2004-02-12]
|
|
EUPOTD (End User Phrase of the Day)
|
1.
Courtesy of my 7 year old when looking at a couple of websites: "This is the AWESOMEST internet EVER!!!" (We were looking at the site for the Yankee Candle flagship store in South Deerfield, MA.)
[2008-10-04]
|
|
|
2.
"Just because the check posted to my account and the money was taken out, I don't believe that means it's been cashed" (This after the cust verified it was a handwritten check and that the funds had already been deducted from his account 1 week ago!)
[2008-06-04]
|
|
|
3.
Error message of the day from one of the bank's programs: "Exception has been thrown by the target of an invocation."
[2008-02-04]
|
|
|
4.
mine, actually, when talking to ESF... "She makes me want to stab my pencils with eyes!"
[2007-12-01]
|
|
|
5.
Lineswine's ina chat: "more messed-up than a bucket of plaid paint."
[2007-12-01]
|
|
|
6.
"Is there anythi..... Oh shit, throw something at me- I am NOT at work!!!"
[2007-10-19]
|
|
|
7.
mine again: "Thanks for calling BigBank, my name is Taieeeeeeee... Aw FUCK!" as I woke myself up with my work greeting froma sound sleep.
[2007-10-19]
|
|
|
8.
my music don work my computer fading away (That's from Chris as he works from home)
[2007-09-28]
|
|
|
9.
Co-worker's phrase of the day: he asked how we manage to live in RI and i said winter's not so bad b/c we know summer is coming... he responded with (drum roll)..."wow, kinda like beating yourself in the head with a hammer because it's so nice when you stop."
[2007-07-05]
|
|
|
10.
Me PotD actually: "It's a full moon tomorrow. The lunatics are out."
[2007-06-29]
|
|
|
11.
When I asked what kind of accounts the cust has with the bank where I work, the customer answered "Puppies".
[2007-06-20]
|
|
|
12.
EUNotD: "Jenna K. Jamison" I was trying not to laugh as I kept asking because I wasn't sure I got it the first time, but the other 3 times, I heard it, but she kept mumbling as though she was embarrassed by it. *snickers* Ok, so I was mena, but still.....
[2007-06-16]
|
|
|
13.
“refugees from hell”
[2007-02-21]
|
|
|
14.
Co-irker reply to a cust: “Our records show that your accounts are listed under Taxes. If you wish to change the state, please be informed that the accounts in Taxes should be closed and new accounts should be opened in Florida.”
[2007-02-21]
|
|
|
15.
Overheard when asking the customer what browser he used: "Hey, 'fish, what version of Internet Explorer do you use? Netscape?"
[2006-09-11]
|
|
|
16.
"Constipated RAM" Yep, she actually used that while trying to clear the history before the computer had finished clearing the cache AND with 18 open windows.
[2006-08-22]
|
|
|
17.
Intermenet Esplorer
[2006-07-26]
|
|
|
18.
Overheard from someone near me: "Configurating"
[2006-01-05]
|
|
|
19.
Aweomse, just awesome: "One paranormal investigator in North Carolina, no fan of Microsoft's operating system, says he has had to explain to people "that if you're running Windows, you have a much bigger problem than ghosts." " (from the Slashdot article about haunted offices...)
[2005-10-31]
|
|
|
20.
(Actually me-potd) "I got _docked_ 15 minutes for logging in 59 minutes _early_!!!! (Spreadsheet error- 1 minute past the hour is "late", even if it's an hour earlier than scheduled start time, and I had permission to log in early!)
[2005-10-24]
|
|
|
21.
Actually, Rhi PotD from IRC- "you will henseforth be known as paperkitehunter to us you realize "
[2005-08-24]
|
|
|
22.
*blinking* I do not even want to know! Co-irker PotD:
"It's not like feeding a pigeon alka-seltzer."
[2005-08-22]
|
|
|
23.
Co-worker PotD when telling her about my weekend: "You weren't too drunk to take pictures?!?!" in a tone of astonishment. *blinks*
[2005-08-15]
|
|
|
24.
me PotD in reply to co-irkers asking about the weekend- "I was not as think as you buzzed I was! Honest, I'm lying; honest I am!"
[2005-08-15]
|
|
|
25.
Co-irker potd- "Hey, who's playing with the tree?! I can't get into the database."
[2005-08-15]
|
|
|
26.
Actually, a Me PotD: "Ya know the phrase killing them with kindness. Well, I'm making it my personal mission to be as obnoxious and annoying with being nice as I possibly can just to see how much I can bug these people!" when referring to manager/phamacist notifications
[2005-06-24]
|
|
|
27.
Actually, a quote from today's RI news: "(Woonsocket, RI) -- The Woonsocket-based CVS pharmacy chain is coming under fire for giving out the wrong prescriptions to customers. Two incidents have occurred over the last week in Massachusetts. In the latest case, a diabetic in Leominster was given medication to treat epilepsy, not high blood pressure. The victim came down with flu like symptoms, but is expected to be okay. CVS is apologizing for the mishaps."
Not quite tech-y related, but still... These people spend 5 years in college for this!!! No wonder the air quality is so poor; starfishies steal it all...
[2005-06-16]
|
|
|
28.
"The channels are vegetized."
(Ongoing joke between a co-worker of sorts- different company- about turning on the voice channels on the T1. I keep calling them turnips from "turn up the channels", and it's now unoffically vegetizing. Better than turning them on, right? *ducking into the lart shelter before anyone can pelt her with thrown objects*)
[2005-06-08]
|
|
|
29.
From the store pharmacist- "Our fax line has a problem- line polarity reversed- please call us". This was on the fax I received back from the store regarding new phones going into the store that asks them to return my fax.
[2005-03-29]
|
|
|
30.
When a coworker was notifying a manager that the company CrossCom was going in to do a site survey on her store: "Let me write this down... 4 or 5 days... Someone from QueerCom, right?"
[2005-03-17]
|
|
|
31.
"The medication you were looking for was Viagra, right?"- said by the pharmacy tech to my coworker when taking J. off hold while J. was waiting for a pharmacist...
[2005-03-17]
|
|
|
32.
Cust: "Well, I got an email from the Chief Security Office at KaZaa, and he said that over 70% of the computers in the world have spyware and recommended I download a spyware detector called SpyHunter. I downloaded it and installed it, and it shows over 1000 spyware things in my registry..."
[2004-02-20]
|
|
|
33.
"OH! I can _scroll_" (underscores for effect because she was SO excited about this... *lol*
[2004-02-18]
|
|
|
