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TSC Member aliek@t
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aliek@t |
| Name: |
Alison
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Employer:
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No longer
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Home Page:
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None provided
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Location:
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Canada
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TSC Member Since:
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2001-04-28
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Click on Image to Enlarge |
Bio: Favorite error #46- Software designed by a fool.
Favorite come back- EU: Wow I'm calling Canada? Don't know if I could stand snow all year round. TECH: Oh the snow ain't so bad, but only having one phone line up here and the whole country fighting to use it- that's rough.
2nd favorite come back-
Term used most often- HOUSTON WE HAVE A PROBLEM.
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Click here to view all the
content I have submitted to TSC.Whiteboard
What the Hell?, can\'t we all get along? -Hawk
Re WarGames: I covered my ass by immediately asking our QA how I should have handled the call after I released it. They were going to use it in training classes; always ask for "advice" and they become co-conspirators.
My VIPs generally are Doctors. I usually try to say "...er...Doctor...er...Smith" everytime I would have said "Frank" - and I do this even though he really has a simple name like Smith or Jones. Pisses them off royally, and if anyone is call coaching, they can only say that I was taking the time to check my call log to be sure to comply w/the Sub's specific request to be called Dr. Dipshit.
Bye, -deltree/y
About venting: I's good to do it here, so don't worry about the idiots who flame you and then use a phony name. It sounds like you really have to put up with a lot of "stuff" from your callers: When someone really gets dirty/nasty with us and we can't get them to calm down, we tell them that we're putting them on "Penalty Hold" and will return in 1 minute, during which time they can decide whether they want to work with me or try another tech. If they say they want another tech, we tell them that we can't transfer them, thank them for calling, release and document the ticket. If someone keeps saying they're going to sue, our instructions are to give them the Legal Department's mailing address and tell them that we are ending the call (even if we're in the middle of troubleshooting the issue), and fully document it in the ticket. -deltree/y
after finishing Rant part 1: EVIL! EVIL! (not that I haven't done that myself, <snicker>) -ShutUpAndDial
Hang in there and just remember Lee Marvin's line from Cat Ballou: "No good deed goes unpunished!" Bye for now, -deltree/y
<useless point>do you know beckles? she didnt specify that she was using proprietary ISP software so it would seem to me that the DLL would have been one used by OE.</useless point> -dylan
From what I was taught, DLL files were on the OS, I know I won't make that mistake again, considering all the heat I've gotten from it. I only worked for AOL for 3 months, so I had no idea they could do that. I only did what I was taught, which from what everyone is saying, is wrong. But I never claimed to know everything about computers, and I know I don't, but I honestly don't care to know everything about it. -Beckles
I know you aren't anarchist, I just wanted to explain myself, so far, you're the only one being nice to me right now, everybody else thinks I'm an idiot. I don't care though, they can kiss it. -Beckles
Finally! :) -
Finally! :) -Beckles
Greetings! I usually don't write something in a public posting, so if you have a dummy email address, send it to my dummy acct (FUBAR_Consulting@excite.com) and I'll post in confidence. About the recent postings: I thought some were harsh, but if you two have reached a truce, that's what really matters. A lot of time I have had to slow down and really think about how to explain something to someone: It's often not so much WHAT you say as HOW you say it that is really important. You're right about me being an old fart: I began networking in 1984 and then went into system administration before I got tired of being paged at 3AM because I covered 5 western states. I work 4 10-hour days a week and enjoy life because I'm able to leave the job at the office. The main thing here is to enjoy the site and exchange info with the other techs. I learn something new every day on this job and I enjoy the work I do. -deltree/y
May Beckles have nightmares until 2011! I hate stupid people, apparently she is their queen! -
Well, I guess we can't please everyone, they'll just think I'm an idiot, and there ain't nothing I can do about it, so oh well. Later. -Beckles
WTF is wrong with you people!!?? Have you noticed how little anyone posts anymore because you thought it would be cute (or something - leaning toward something) to pick on one of our own!? D*mn it, this is my primary stress releif at work (and am sure there are many others who feel the same way) and then YOU had to go and turn it from a place of relaxation to a place where everyone out there is afraid to post because there may be some minor inaccuracy and wholly intolerant people such as yourself might tear them apart for it. I don't know what you thought you were doing, but I sure as h*ll know that if you can't be a little tolerant toward fellow techs you sure as h*ll shouldn't have a job talking to the general public!! I don't know, maybe a personal email to Beckles would have been appropriate (and even that would have been a bit rash considering that none of this really matters), but not a public thrashing when everything else on this board is in good fun! Now you even have "followers" who are doing their best to polarize everyone here. Good grief, people, we have to put up with the bullsh*t of severely incompetent EUs 8 hours a day for next to NO money! Does it really help to act like THEM to each other? Can't we at LEAST be civil to each other here!? I mean, we KNOW what we ALL go through daily... show some respect. </rant>
(btw, I _really_ don't mean to offend you or your followers, but this has gone on for way too long and I am missing the way things used to be around here. Sorry, but I just _had_ to get that off my chest and since there wasn't an email address in your profile, I decided to do it here. If nothing else comes of this, at least it was therapeutic for me. Thanks for reading.) -Cedric
hmmm... ok, i recognize that there may be some chance that the last post of mine was a little less than kind and was aimed at you a little too sharply perhaps. I know you weren't overtly mean in the original 'attack' and I realize that what I wrote about you _was_ an over-the-top attack. I'm sorry about that. All of the frustration over this fighting and the lack of posts since the fight broke out just finally came to head and I vented. Please, don't take my remarks as anything more than that. Interestingly, my accusation included all of the things I was accusing you of in the first place. It happens to the best of us, I guess. Sorry. -Cedric
No worrys :) -Hawk
I think Cedric is not acctually his nick, I'm not sure who is Cedric, that was before TSC prompted for your nick and password before posting on a whiteboard -Hawk
And by the way, you should post an e-mail address so you get your whiteboard mail -Hawk
Dude... about getting the same guy on the phone 5 nights in a row... I've done this myself... Could it be someone in your callcenter? I mean... if someone knows your extension, they can call you, then it looks like they are on a call, and you are busy cuz you think you are on a call... I'd look into that... people can be funny...
-ZëRô -Cool Zero
Your email address is not getting posted properly. Please send a valid address to FUBAR_Consulting@excite.com so I can keep up with what's happening with you. - deltree/y (10/27/02) -deltree/y
How are you doing. I/We haven't read anything on the board for a couple of weeks. Let us know what's going on & come back to the demented fold. ;) -deltree/y
hi -pollo
Hey Alie, how's life treating you?
-lineswine
Hoopy noo yeer, eh? -lineswine
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Write on my Whiteboard, it will get posted and e-mailed to me.
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